The RealReal - Chicago Reviews 174

At check out of my order, I paid for delivery and duty fees but at delivery additional duty fees representing 30% of the order were requested. That is not a way of doing business in hiding to customers the Real cost of an item.
Sylvie

Please readers do not sell your items through TheRealReal!!!! Please I have been a customer since 2014. I am considered a VIP customer yet when I need to speak to someone to have an item pulled out of the sale because I want it back nothing happens and it sells!!! to become a VIP customer you have to sell at least $10,000 a year, that is the biggest joke becoming a VIP customer I have consigned many items of jewelry much of it, very fine items if you make the mistake of questioning the price that they placed on the item that just puts your merchandise limbo, it takes weeks sometimes months to speak to a real live person. And that is how they treat their VIP customers. Yesterday I called and tried to speak to someone on the telephone. I eventually was routed to someone in India. She had a very heavy accent. I told her I had a hard time understanding her. I asked her where she was located. She would not tell me she kept saying she was a global Employee. One of the benefits supposedly of being a VIP customer is you could ask for your items back at any time that isn’t even true because twice this week I ask for an item to be returned to me. And now I see it as sold.

The Cook County States Attorney needs to look into the RealReal. They are lying thieves! My cousin had to retain an attorney who will now engage our States Attorney office. DO NOT DO BUSINESS WITH THE REALREAL. My cousin will be posting ALL her text messages.

You sent me a product that was supposed to be size medium but I received large instead and I have requested to return the item but have not received a return label ?
So I am not entirely satisfied nor happy with your supposed TRR?

It comes super quick! But the packaging it came in was suspicious and weird. It came in a black bag and it should have been in original packaging and the Hermes box. The necklace did come in good condition though but for $500 it should come with the box and an authentication receipt.

Onsite help was great, order on line went smooth.
I wish you could negotiate watch prices.

fast shipping

I always love the RealReal experience over any other resale business! Especially because of the return policy and that it is always very clear when an item if a final purchase. The customer service team has also been very helpful and responds in a timely manner. Thank you!

I really appreciate Oliver at the Chicago store. He’s always on top of things, readily available to help, and he keeps in touch with me periodically to answer any questions I have.

Paid over $200 to ship one bag to Australia only for UPS to request another $350 in taxes? What the hell was the $200 for then?? May not be TRR’s fault but buyers from Australia should avoid.

My order came promptly. It looked as it advertised.

Very easy to manage website for designers, styles and sizes. Very seamless and appreciate the photos and description of items as well as shipping, care of merchandise and timely delivery. Very pleased and happy.

Great products at a great price. I always receive compliments on my purchases. And shipping is fast.

This message is for Peter at the Chicago IL location. Thank you for your
wonderful service today. I still wish I can fit the Valentino green leather trench coat. 😩

You sent me a Suit for my Son with a Rip in the pants that was sewn back together. SHAME ON YOU! We trust you to inspect and offer great quality clothing and shoes not ripped and patched clothing.

Easy process to shop and place order. Good communication on status of order and delivery

THIS IS A RIP OFF . DO NOT DO THIS ….

Friendly staff from start to finish.