I had a return I thought would be problematic but the employee handled it efficiently And I couldn’t have been happier. I had bought a men’s watch instead of a woman’s and they quickly returned it and... See more
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You had several of the Tiffany & Co Charm that I was looking for. Specifically- the one made in Germany. It is the original & the appropriate Tiffany blue. You kept me apprised of its dropping price... See more
Company replied
Relatively good experience, easy check out, great selection, accurate description of products. I would recommend if you have something in mind that you want and even if you don't but you want to hunt... See more
Company replied
The Cook County States Attorney needs to look into the RealReal. They are lying thieves! My cousin had to retain an attorney who will now engage our States Attorney office. DO NOT DO BUSINESS WITH THE... See more
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Company details
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
66 E. Walton St., 60611, Chicago, IL, United States
- (312) 626-0340
4.0
Great
174 reviews
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Reply from The RealReal - Chicago
Thank you for your feedback!
Got a fake
I’ve ordered a couple things from the real real and they have all seemed legit until recently I ordered 2 Gucci belts and not 1 but both were fake, I immediately returned them without question, and they lost me as a customer, if you want improvement within the company start making your authenticity process better and crack down on fakes.
22 August 2025
Reply from The RealReal - Chicago
We appreciate you bringing this to our attention. Please email us at reviews@therealreal.com with details for help.
Sizes were incorrect and it was final…
Sizes were incorrect and it was final sale. Very upsetting since the description to that’s 3 pants i purchased never stated it was a small
25 August 2025
Reply from The RealReal - Chicago
We regret the sizing issue and that the final sale wasn't clear. We'll review the product descriptions to ensure accuracy. Please email reviews@therealreal.com with details for help.
I love everything I ordered
I love everything I ordered! If the Real says it’s Goid, then it’s Good! Love this place!! ❤️
25 August 2025
Reply from The RealReal - Chicago
We're happy to hear that you loved your order! It's great to know that you had a good experience. Thank you for the wonderful feedback; we appreciate it!
Visited the Chicago store exceptional…
Visited the Chicago store exceptional service even helping me purchase an item online (first time instore visit and online purchase) was there when a client brought in items to sell. The detail and communication to the seller was amazing! Will definitely be back when I visit Chicago again.
15 August 2025
Reply from The RealReal - Chicago
We're glad you enjoyed your experience at the Chicago store! It's great to hear that our team provided exceptional service and assistance with your first online purchase. We appreciate your feedback regarding the detailed communication provided to sellers. We look forward to your next visit!
Caroline Maltby came to my home and…
Caroline Maltby came to my home and made the process both seamless and fun!! She’s very approachable and highly knowledgeable about all of the Real Real’s ins and outs. I will be calling her again for sure. Already gave her number to my friends.
21 August 2025
Reply from The RealReal - Chicago
We're happy to hear that the process was seamless and fun for you! It's great to know that you found the experience approachable and informative. We appreciate you sharing the contact information with your friends and your positive feedback!
Reply from The RealReal - Chicago
We're happy you received the item quickly and in good condition, even in Hawaii! Thank you for your positive feedback.
Reply from The RealReal - Chicago
We appreciate your feedback; we are so glad you were happy with the quality for the price!
He was quick looking into the issue and…
He was quick looking into the issue and resolved the issue fast w/o any more back&forth emails. Very happy customer
3 August 2025
Reply from The RealReal - Chicago
We're happy to hear that the issue was resolved quickly and efficiently! We appreciate you being a customer and we value your positive feedback.
timing of Rolex not accurate
I bought a rolex watch at the store in Chicago and it is running 5 minutes fast per every 4 days. So time is not accurate as advertised. What will you do to fix this problem?
30 July 2025
Reply from The RealReal - Chicago
We’re sorry to hear about the issue with your Rolex watch. Please contact us at reviews@therealreal.com with your purchase details so we can assist you in addressing this matter promptly.
Pretty Good Experiences
I have had pretty good experiences with purchases over the years. Maybe only 1 flop. ;-)
3 August 2025
Reply from The RealReal - Chicago
We appreciate you sharing your long-term purchase experiences with us. We are glad to hear that you've generally had positive experiences!
Dress I bought by Veronica Beard was…
Dress I bought by Veronica Beard was brand new! I was thrilled when I opened package.
26 July 2025
Reply from The RealReal - Chicago
We're happy to hear that you were thrilled with your brand new Veronica Beard dress! Thank you for sharing your positive experience with us.
when i try to just shopand look
when i try to just shopand look, i have to sign in everytime. it is a pain
23 July 2025
Reply from The RealReal - Chicago
We appreciate your feedback and apologize for the sign-in issues. We will review this to improve your shopping experience. Please email us at reviews@therealreal.com with details for help.
Great employees in chicago.
I think you should be able to see in person pieces under $2k but I was very happy to have been able to see the bum bags before purchasing. The quality of my online order ( damier French purse wallet 5)-5 I ordered online but couldn't see in person ) was not great. I should have realized that by its rating and price but I still thought it was going to be a little better. I also don't like having to wait an entire month before being able to spend the credit from buy more save more. I also think it should count how much you spend each month not just during one weekend. It's making me miss out on items I want because it's not yet buy more save more time. In the meantime I've purchased elsewhere because of this. The staff in chicago store were very helpful. I'm mostly unhappy with real real policies.
21 July 2025
Reply from The RealReal - Chicago
Thank you for sharing your detailed feedback. We’re glad to hear you had a positive experience with our Chicago staff and enjoyed seeing some items in person. We’re sorry the quality of your online purchase and our policies didn’t meet your expectations. Your thoughts on our Shop More, Earn More promotion and viewing items are important to us and we will take your thoughts into consideration as we work to improve.
Item received was as described
Item received was as described. I was replacing this coat as previous one was lost.
28 July 2025
Reply from The RealReal - Chicago
We're happy to hear that the item matched the description and replaced your lost coat. Thank you for your positive feedback; we appreciate it very much.
Product was mailed and received timely
Product was mailed and received timely. The grade of the product was accurate and images posted on site were quality and accurate to show defects.
26 July 2025
Reply from The RealReal - Chicago
We're happy to hear that the product was mailed and received in a timely manner. We appreciate your feedback regarding the accuracy of the product's grade and images.
Reply from The RealReal - Chicago
We're glad you love it! Thanks for your positive feedback, we appreciate you sharing your experience.
All went very well!
19 July 2025
Reply from The RealReal - Chicago
We're happy to hear that everything went well for you! Thank you for your positive feedback, we appreciate it.
I’m still waiting to hear back from…
I’m still waiting to hear back from customer service. I purchased a Vince dress that was listed as a medium, but the dress I received is a large. I’ve sent proof to customer service but haven’t received a reply or resolution. Very disappointed!
18 July 2025
Reply from The RealReal - Chicago
We’re so sorry you received your item in the incorrect size and we’ll make it right if an item doesn’t match up to our description. Please email us at reviews@therealreal.com with the order number and we'll sort this out for you right away.
Always a Great Experience
Every purchase I have made has been exactly as advertised - best way to purchase the gently used items.
16 July 2025
Reply from The RealReal - Chicago
We're happy to hear that your purchases have consistently met your expectations. It's great to know we're a reliable source for gently used items. Thanks for your positive feedback!
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