Reformation Reviews 

The worst customer service I’ve ever had. You cannot speak to human. You can only email or text and will on receive canned responses. Do not waste your time or money.

Good styles but quality degrading after 1-2 wears on some items

More inventory

I went in looking for a top to go with a skirt I had purchased. Along the way I found so many items that I absolutely fell in love with. The staff were so helpful with getting me the right sizes and also recommending me pieces that matched my style. LOVED my experience here overall.

I love reformation. Genuinely I love the styles that they put out. Half of my closet is their product. However; the price you pay for the material and construction of the pieces are not worth it. I’ve lost a few favorites from washing it as the tag directs. The cashmere is cheap and so itchy and the viscose is a nightmare fabric. I’ve recently tried to stay as far away from it as possible because it’s such an unpleasant fabric to own. If you don’t have the money to throw away, this isn’t the store for you.

Customer service has been helpful for me when I’ve needed them and their in store reps are sooo nice.

everyone is always super lovely and helpful at every reformation store

Excellent service and great sale representatives

Staff are friendly and helpful. Quality of the pieces is fantastic

Beautiful experience in the shop, I felt so cuddled and important

I am extremely disappointed with this brand. I visited your San Francisco store three different times fully intending to make a purchase, and every single time I walked out empty-handed because of the staff’s attitude.

The sales associates were consistently unfriendly, unhelpful, and seemed annoyed whenever I asked a simple question about sizes, colors, or fabrics. I genuinely felt like I was bothering them just by asking for assistance. There was no warmth, no willingness to help, and absolutely no customer service.

For a brand that charges premium prices, this level of service is unacceptable. Customers expect knowledgeable and welcoming staff, not employees who make them feel unwelcome.

After three disappointing visits, it’s clear this wasn’t an isolated incident but a recurring problem. It’s a shame because I liked the products, but the poor attitude of the sales associates completely discouraged me from buying anything.

I sincerely hope the brand takes customer service more seriously because the experience in this store falls far below the standards a luxury brand should deliver.

The mobile Internet ux experience isn't great. The images don't load when I select other colors and everything is too small. It keeps me from shopping on my phone which is where I complete most of my shopping transactions.

Awful exchange policy. Zero customer service.

This was my first time visiting a reformation store, recommended by my sister. The staff was incredibly helpful. I would most certainly go back.

Shopping was easy and the quality of the clothing was excellent. The garment fit true to size.

Carter was very nice! He helped me out so much! Thank you again!

Beautiful quality. Gorgeous fabrics. Nice Folks!

Clerks were very friendly, helpful and knowledgable.

Reformation is an excellent brand that is more pricy but always very original and of high quality. I love all the products I bought. Their clothes are feminine and often very simple and seemingly basic but very refined.