The Reverse Lookup Reviews 1,947

TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 162 reviews, most reviewers were somewhat happy with their experience overall. Many customers report issues with recurring billing after making a small initial payment, often for services that provided no useful information. People frequently mention billing discrepancies and difficulties in unsubscribing or stopping these recurring payments. The majority of consumers express dissatisfaction with the company's payment practices, the clarity of subscription terms, and the overall value of the service provided. Reviewers also found the website to be problematic and the customer service unhelpful when trying to resolve these issues.

What people talk about most

Payment

Reviewers highlight negative aspects of payment. Many customers report unauthorized charges, often a larger... See more

Subscription

Reviewers express strong dissatisfaction with the subscription process, frequently reporting that they were... See more

Price

Users describe negative interactions with price, frequently reporting unexpected charges. Many customers... See more

Service

Customers consistently note negative experiences with service. Many reviewers describe the service as... See more

Website

Consumers find the website to be a source of significant dissatisfaction. Many reviewers report being... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I received almost no information on the person I was checking on, just a load of photos many of which were not him. I didn’t mind paying £1, but I was annoyed to discover that without any warning I... See more

Rated 2 out of 5 stars

I only wanted a trial which I paid for and was deducted but now notice a week later that a sum had been deducted from my credit card. Not happy with this at all. Instructing my bank to decline any fu... See more


Company details

  1. Information Services

Written by the company

A powerful tool for gaining insights about a person based on a single click. We quickly and efficiently analyse over 2 billion public records to get the information you're looking for. Our databases also compile information from a wide variety of licensed sources that may not be available through basic internet searches. We then serve that information to you in easy-to-read reports almost instantly.


Contact info

2.8

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam

Scam. Took a authorised payment of 99p, then tried to take £49.99 from my account even though I hadn't signed up to any of their subscriptions. Luckily the bank flagged it as fraudulent.

12 May 2025
Unprompted review
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Jennifer Knox,

Thanks for leaving a review on our company. I am extremely sorry that you encountered a misunderstanding while using our platform and for any inconvenience this may have caused. Your feedback will be considered so we can improve our service.

To clarify, you have subscribed to The Reverse Lookup when searching for someone’s information and unlocked unlimited access to our features.

We want to clarify that the terms and conditions of our service, including the trial period and subsequent subscription charges, are clearly stated on our website, specifically on the Checkout Page. I must advise that before proceeding with the payment, it is necessary to agree to our T&Cs by ticking the designated box. Please note that the membership will be cancelled once initiated or requested.

Please do not hesitate to contact us if you need assistance or any information.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Easy to use website

Easy to use website

12 May 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Sir/Madam,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Great

Great work great work

12 May 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear aa,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 3 out of 5 stars

long

dislike its long

12 May 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear cass,

We thank you for taking the time to leave your feedback. Please let us know if there is anything else we can assist with.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

find the truth

well i know when people lying

12 May 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear RICHARD BOELHOUWER,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Peter Jackson,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Was good and fun and good and you

Was good to me

11 May 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear deborah harkouk,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Amazing and good

11 May 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Bob,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Really helpful and quick service

Really helpful and quick service

11 May 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Dan Stone,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

mr daniel

okstill looking, I don’t know if I like this app

10 May 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear ion stroe,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 3 out of 5 stars

Finding it difficult to get the information

Finding it difficult to get the information I want.

10 May 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Sarah Willmer,

We thank you for taking the time to leave your feedback. Please let us know if there is anything else we can assist with.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

what's good

10 May 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Irene Oyono,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 1 out of 5 stars

What a total scam company.....people…

What a total scam company.....people beware. I made the mistake of using them foolishly. Their service was supposed to be 99p. "Yes" I paid.....10 minutes later they took £10 from my account without my knowledge or consent. Today, 4 days later they tried to take another £49 but luckily my bank picked up the fraud. Stay well clear I I were you!

10 May 2025
Unprompted review
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Andy Seery,

Thanks for leaving a review on our company. I am extremely sorry that you encountered a misunderstanding while using our platform and for any inconvenience this may have caused. Your feedback will be considered so we can improve our service.

To clarify, you have subscribed to The Reverse Lookup when searching for someone’s information and unlocked unlimited access to our features.

We want to clarify that the terms and conditions of our service, including the trial period and subsequent subscription charges, are clearly stated on our website, specifically on the Checkout Page. I must advise that before proceeding with the payment, it is necessary to agree to our T&Cs by ticking the designated box. Please note that the membership will be cancelled once initiated or requested.

Please do not hesitate to contact us if you need assistance or any information.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Sighhhhhhhhhh

RIDICULOUS

10 May 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear michaela,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 4 out of 5 stars
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Cn Rail Ltd - Nik Turner,

Thank you for taking the time to leave feedback on your experience using our platform/services. Please do not hesitate to reach out if you require further help.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Delta,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Very good

Simple and easy

9 May 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear sam williams,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Dhdjhd

Chechens dhsjhdhdhd

9 May 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Linda apple,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Best

The best in everything they do thanks

9 May 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Emmanuel,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 4 out of 5 stars

Information

Wrong information

9 May 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear kayla george,

Thank you for taking the time to leave feedback on your experience using our platform/services. Please do not hesitate to reach out if you require further help.

Kind regards,

Emma
The Reverse Lookup

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