We always get a fair price and free shipping when we make our periodic large purchases. Always promptly delivery and in good condition.
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Review summary
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Reviews shaping this summary
Absolutely best prices and customer service. They always ship quickly.As a retail business we count on Thermal Paper Direct.
Quality accurate product with super speedy shipping. I have been using this company for over 20 years and will continue using them.
I'm very impressed. The website made ordering effortless, and the items were delivered earlier than expected. The products are efficient and excellent, offering great value for the price. A wonderful... See more
Company details
About Thermal Paper Direct
Written by the company
Thermal Paper Direct is your trusted source for popular and hard-to-find sizes of thermal paper, credit card paper, ribbons, and other point of sale products. We provide a wide range of options for nearly every machine and industry.
Our user-friendly website makes shopping quick and easy, with fast searches and hassle-free buying. If you don’t see the product you need, chances are we have it in stock.
What sets us apart is our dedication to customer satisfaction. With a 4.9/5 Trustpilot rating, our Unmatched Customer Service goes above and beyond to ensure every customer has a smooth, personalized experience. From answering product questions to providing tailored recommendations and resolving issues quickly, our friendly team is always here to help.
In addition, we offer the best value with mix-and-match pricing and fast, free delivery. With 1-2 day shipping from our strategically located warehouses, you’ll receive your products quickly and efficiently. Try us today and experience the difference!
Written by the company
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4.8
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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The process from order to delivery was…
The process from order to delivery was efficient and timely.
19 October 2023
Reply from Thermal Paper Direct
Thank you for the kind review Amarjeet, it is appreciated.
Reply from Thermal Paper Direct
Thank you for the 5 star review Paul!
thank you for the fast service.
16 October 2023
Reply from Thermal Paper Direct
Thank you for the review Seth! We are glad you are satisfied with our service.
Questionable Shipment
The online order platform is user-friendly. It's always easy to order from the website. Shipment however is problematic. Our large shipment of thermal paper rolls was left outside by our garage door in open weather which could damage the packages easily, especially on a rainy day. Usually, our shipments are left in the front or back covered porch of the house.
14 September 2023
Reply from Thermal Paper Direct
Thank you for the 4 star review. Unfortunately, we do not have control over FEDEX / UPS delivery drivers. I apologize for the way they delivered your shipment. We are always more then happy to assist in replacements if need be if a package arrives damaged.
Reply from Thermal Paper Direct
Thank you for the 5 star review Anne. We are glad to hear you were satisfied with our services!
Fast Delivery!
9 October 2023
Reply from Thermal Paper Direct
Thank you for the 5 star review Matthew, it is appreciated!
Never received my shipment!!!
Never received my shipment!!! Was not the fault of Thermal Direct. The issue is being resolved by sending me my shipment again and using UPS not FedX. FedX has dishonest delivery personnel!
4 October 2023
Reply from Thermal Paper Direct
Leslie, I greatly apologize for the inconvenience of FEDEX mishandling your package. I have a replacement being shipped to you immediately. Please check your email.
Great company, very good service
From start to end it is great company except my shipment arrived with damaged boxes.
4 October 2023
Reply from Thermal Paper Direct
Thank you for the five star review Ray! I apologize for the damaged boxes. If the product was damaged please reach out to our customer service team for assistance.
The paper receipt rolls arrived so fast…
The paper receipt rolls arrived so fast that I was not sure what was being delivered. We love using different colors to differentiate between events.
4 October 2023
Reply from Thermal Paper Direct
Thank you for the five star review Amy. We are glad to hear you were satisfied with our delivery time.
I appreciate the gentle reminders to…
I appreciate the gentle reminders to re-order based upon my historical usage. This has saved me from running out many a time. I also appreciate how fast you ship your product. Finally, everything shows up in perfect condition every time!
3 October 2023
Reply from Thermal Paper Direct
Thank you for the terrific review Chris. It is very much appreciated. We are fortunate for your support! Have a great weekend.
Reply from Thermal Paper Direct
Thank you for the lovely review Conrad! We are so glad to hear you were satisfied with your experience.
Fast shipping and great price.
28 September 2023
Reply from Thermal Paper Direct
Thank you for the positive review Colleen!
Good website and the items came quickly.
25 September 2023
Reply from Thermal Paper Direct
Thank you David, we are so glad to hear you were satisfied!
Quick
I placed an order at the end of the week and had my product right away the following week. No hassle.
15 September 2023
Reply from Thermal Paper Direct
Thank you for the 5 star review Arden! It is appreciated.
Great Paper!
Package received pretty quickly. However I was never sent the tracking number until the package was delivered. Otherwise, pretty quick service
9 September 2023
Reply from Thermal Paper Direct
Thank you for the 5 star review Bobby. I apologize for the delay in tracking, I will let our IT team know you experienced this to improve our service.
Other than inside delivery obstacle
Other than inside delivery obstacle, ordering was simple and to the point. Tax exempt was completed timely too.
13 September 2023
Reply from Thermal Paper Direct
Thank you for the review Charles. I will share your input with our team on ways we can improve our customers experience.
Real simple website easy ordering and…
Real simple website easy ordering and excellent prices definitely recommended.
12 September 2023
Reply from Thermal Paper Direct
Thank you for your five star review Jose. We appreciate your support!
Reply from Thermal Paper Direct
Hello David,
I greatly apologize for the inconvenience experienced.
According to our Fedex tracking records, the cases were delivered and signed for at 2:00 PM. Unfortunately, we do not have control over how a Fedex driver may leave a delivery.
We are always more then happy to assist our customers with replacements for damaged items. As i see in our system, a representative has assisted you with a replacement, to be delivered tomorrow.
I will be reaching out to you in regards to this matter to make it right.
Regards,
Gabriella
Reply from Thermal Paper Direct
We are glad to hear! Thank you for the great review.
Everything...I found the product I…
Everything...I found the product I needed in literally 10 seconds. Prices are great, quality paper, delivery was fast & FREE. Plus 3 more feet than I normally get, for less $ !!!
11 September 2023
Reply from Thermal Paper Direct
Thank you for the lovely review James. We are glad to hear that you were satisfied with our services.
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