We always get a fair price and free shipping when we make our periodic large purchases. Always promptly delivery and in good condition.
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Review summary
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Reviews shaping this summary
Absolutely best prices and customer service. They always ship quickly.As a retail business we count on Thermal Paper Direct.
Quality accurate product with super speedy shipping. I have been using this company for over 20 years and will continue using them.
I'm very impressed. The website made ordering effortless, and the items were delivered earlier than expected. The products are efficient and excellent, offering great value for the price. A wonderful... See more
Company details
About Thermal Paper Direct
Written by the company
Thermal Paper Direct is your trusted source for popular and hard-to-find sizes of thermal paper, credit card paper, ribbons, and other point of sale products. We provide a wide range of options for nearly every machine and industry.
Our user-friendly website makes shopping quick and easy, with fast searches and hassle-free buying. If you don’t see the product you need, chances are we have it in stock.
What sets us apart is our dedication to customer satisfaction. With a 4.9/5 Trustpilot rating, our Unmatched Customer Service goes above and beyond to ensure every customer has a smooth, personalized experience. From answering product questions to providing tailored recommendations and resolving issues quickly, our friendly team is always here to help.
In addition, we offer the best value with mix-and-match pricing and fast, free delivery. With 1-2 day shipping from our strategically located warehouses, you’ll receive your products quickly and efficiently. Try us today and experience the difference!
Written by the company
Contact info
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4.8
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Delivery was on time as promised and…
Delivery was on time as promised and customer service was exceptional! Great experience overall.
8 January 2024
Reply from Thermal Paper Direct
Thank you so much for taking the time to leave us positive feedback!
Reply from Thermal Paper Direct
Thank you for sharing your experience with us!
Fast service and shipment
Fast service and shipment. The carrier consulted with us before dropping off the boxes.
3 January 2024
Reply from Thermal Paper Direct
We are glad to hear you were satisfied with your experience. Thank you for the review!
Waited over 3 weeks for my order
Waited over 3 weeks for my order, but they apologized and sent me a free case. They made it right and for that I will continue to do business with them, not many companies would do that.
4 January 2024
Unprompted review
Reply from Thermal Paper Direct
We are glad to hear you were assisted by our customer service team! Thank you for your 5 star review!
Had a shipping issue
Had a shipping issue, but was resolved in minutes. Professionally and friendly
22 December 2023
Reply from Thermal Paper Direct
Thank you for your 5 star review !
Reply from Thermal Paper Direct
We are glad to hear! Thank you for the 5 star review.
Easy website to navigate and super…
Easy website to navigate and super quick shipping.
12 December 2023
Reply from Thermal Paper Direct
We are glad to hear that! Thank you for the 5 star review!
A fair price and speedy delivery
29 November 2023
Reply from Thermal Paper Direct
Thank you for the 5 star review!
I have not received my order yet
20 November 2023
Reply from Thermal Paper Direct
Hello Gloria, you have been contacted by email regarding your order. All tax exempt customers are required to register as tax exempt with our representatives before placing an order.
Order received
2.25 x 70 received. 2.25 x 170 not received. Reviewed my invoice and see it was backordered and out for delivery today. I should add that the quality and pricing for these products are very good. No issues ever running through my register or POS system. Thanks!
6 December 2023
Reply from Thermal Paper Direct
Good morning Larry, I apologize for the delay, according to our records your package is out for delivery today! I will email you the tracking number.
fast shipping and exactly what I…
fast shipping and exactly what I wanted, as well just as described
5 December 2023
Reply from Thermal Paper Direct
Thank you for the 5 star review!
Very quick serice thank you!
29 November 2023
Reply from Thermal Paper Direct
We are glad to hear! Thank you for the 5 star review.
THE CUSTOMER SERVICE REP WHO ASSISTED…
THE CUSTOMER SERVICE REP WHO ASSISTED ME ON THE PHONE WAS GREAT. SHE WAS ABLE TO FIND THE PRODUCT WE ORDERED IN THE PAST SO THERE WAS NO WORRY I WAS ORDERING THE INCORRECT SIZE.
14 November 2023
Reply from Thermal Paper Direct
Thank you so much for the great review! It is appreciated.
fast delivery
21 November 2023
Reply from Thermal Paper Direct
We are happy to provide our customers with fast, efficient delivery! Thank you for the 5 star review.
ordered 20 cases
ordered 20 cases, they were packaged and shipped on time. Great company to deal with. Fair prices!!
7 November 2023
Reply from Thermal Paper Direct
We are so glad to hear! Thank you for taking the time to leave a positive review!
The young lady answered call she knows…
The young lady answered call she knows her job very nice and helpful thank you like always
30 October 2023
Reply from Thermal Paper Direct
We are so glad to hear you were satisfied with our services. Thank you for your 5 star review!
Got exactly what I ordered and needed
31 October 2023
Reply from Thermal Paper Direct
Thank you for your 5 star review!
Reply from Thermal Paper Direct
Thank you for the 5 star review Algis, we are glad to hear you were left satsfied!
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