Therme Bucuresti Reviews 136

TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, most reviewers were unhappy with their experience overall. Many customers found the facility to be extremely overcrowded, making it difficult to enjoy the amenities and creating a chaotic atmosphere rather than a relaxing spa experience. Reviewers frequently mentioned issues with long queues, unavailability of facilities due to high occupancy, and a general feeling of being packed in like sardines. The pricing was also a significant concern, with many feeling that the high costs for tickets and additional services did not align with the quality of the experience provided. Some people were dissatisfied with the staff, citing rudeness, unhelpfulness, and inconsistent enforcement of rules, particularly regarding stolen items and customer inquiries. Additionally, several customers noted a lack of free drinking water, dirty facilities, and poor management of loungers, which were often reserved for extended periods without use.

What people talk about most

Facilities

Clients share ambiguous opinions on facilities, with some reviewers praising them as incredible, spotless,... See more

Staff

Customers consistently note ambiguous experiences with staff, with many praising individual employees for... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers praising the staff for being helpful... See more

Location

People report ambiguous experiences with location, with some reviewers finding it beautiful and enjoying all... See more

Price

Users describe negative interactions with price, with many reviewers feeling that products and services are... See more

Reviews shaping this summary

Rated 1 out of 5 stars

STAY AWAY. We had bought whole-day tickets, but when we got there the line was extended all the way outside of the building, and a screen displayed "capacity reached, average waiting time 60 minu... See more

Rated 1 out of 5 stars

Cattle market with palm trees. Not relaxing at all as it’s overcrowded. Queued for an hour and 15 to book treatments to find they had almost sold out. No lifts, one of our party has mobility issues du... See more

Rated 1 out of 5 stars

One Star — and that’s being generous I honestly cannot believe the hype around Therme waterpark in Bucharest. This place is the definition of overpriced and overrated. For what they charge,... See more

Rated 1 out of 5 stars

The famous Bucharest spa… famous for disappointment If you enjoy wasting money, fighting crowds, and navigating pure chaos, congratulations, you’ve found your paradise. Overpriced: You pay lux... See more


Company details

  1. Wellness centre

Information provided by various external sources

Therme, cel mai mare complex de relaxare, wellness și entertainment din Europa, s-a deschis în București, la 10 minute de oraș.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

136 reviews

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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Very nice spa

Very nice spa. Clean water and polite staff. Parkings spots for tons of cars and video surveillence. Definetly recommend

10 August 2018
Unprompted review
Rated 1 out of 5 stars

I initially rated Therme 5* but …

I initially rated Therme 5* but unfortunately I had to change my review due to an extremely unpleasant situation my friend went through at Therme, because of a very incompetent, untrained and misogynistic member of staff who treated her very disrespectfully. What's even worse is that she emailed Therme about the issue and she has never received an apology. Will never return and don't recommend it

28 November 2017
Unprompted review
Rated 1 out of 5 stars

WOULD NEVER GO AGAIN

The place is nice,unseen.staff very poorly trained in customer skills plus attitude sucks from the front counter.i got the feeling they work against each othe not like a team.lifesavers are big womanizers,allways looking at young girls butts.mangers not very helpfull, in case of anything, they send u from 1 to another.NOT WORTH MY TIME.

12 September 2017
Unprompted review
Rated 1 out of 5 stars

Rude staff members

Rude staff members. The place is super nice, and semi clean. But the service is horrible, staff members are having super bad attitudes and are not service minded at all.

9 June 2017
Unprompted review
Show reviews in all languages. (136 reviews)

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