The Rum Company Reviews 

172
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide and excellent selection of high-quality rums, including unique options and gift sets. Many find the ordering process easy and the service excellent, appreciating the company's efficiency. Reviewers frequently commend the swift delivery and the secure, professional packaging that ensures products arrive in pristine condition. Furthermore, many people appreciate the company's good pricing and great value. Customers frequently express their intention to reorder and highly recommend the company to others, highlighting their overall satisfaction with their purchases.

What people talk about most

Product

Clients share positive opinions on product, highlighting the fantastic taste of the rums, with many praising... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Service

Reviewers consistently express satisfaction with the service, often describing it as excellent and 5-star,... See more

Order

Consumers find the ordering process to be positive, often describing it as easy and hassle-free, with many... See more

Quality

Users describe positive interactions with quality, consistently praising the fantastic taste and smoothness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's not often that I end up writing a positive review when something's gone wrong - but also a sign the rum company customer service is really 10/10. I ordered a bottle of rum for a Christmas pr... See more

Rated 5 out of 5 stars

Superb selection of rums, many regional. Good pricing and excellent packaging along with prompt delivery. Took a gamble on two bottles a pretty new rum (Pendraig). Waw fabulous lucky dip!!!

Rated 5 out of 5 stars

I looked on line for a different Rum experience and came across the The Rum Company . Fantastic choice of Rums and realistically priced. Most of the choice I hadn’t seen or tried so I ordered three d... See more

Rated 5 out of 5 stars

Very high quality rums and a great selection available, including some excellent gift box options of varied 50cl rum bottles. Excellent customer service too. Highly recommend if you're a fan of rum of... See more


Company details

  1. Alcohol Store

Written by the company

A dedicated online rum shop selling premium independent, rums from all over the UK. An easy-to-use, one-stop shop for everything rum, providing helpful taste notes, mixer recommendations and cocktail recipes along the way.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

172 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(172)

51 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dragon's Breath

Really high quality spiced rum. The spiced rum equivalent of a fine single malt. Loved this (Dragon's Breath)

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Great idea!

Product was delivered promptly, safely, and professionally packed. Unfortunately as it’s a gift, I can’t try it… however I thing it’s a great idea and brilliant way to try new and different brands of rum which you wouldn’t normally do.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Recommend to all

Excellent website, vast variety of products, easy to get around and order. Quick delivery and very well packaged. Will most definitely be ordering again.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Company

I would definitely recommend the company. Great communication throughout my whole buying experience. And the packaging was terrific.

23 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic range of different rums

Fantastic range of different rums. Delivery was very quick and everything arrived in pristine condition. I got the rum collection for my partner and the quality of the rums is amazing. Will definitely be purchasing from the rum company again, especially the banana and caramel spiced rum!!

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Superb selection of rums

Superb selection of rums, many regional. Good pricing and excellent packaging along with prompt delivery. Took a gamble on two bottles a pretty new rum (Pendraig). Waw fabulous lucky dip!!!

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

My bottle arrived damaged - through no fault of the Rum Company, it was Royal Mail’s mishandling. I contacted the Rum Company immediately and without question they replaced and I received the next day. Great service. Will definitely use them again.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant company and amazing customer…

Brilliant company and amazing customer service. I had queries regarding an order and purchasing an additional rum advent calendar. Tom was fantastic and so prompt with responses. Will definitely order again from this company and products are great quality

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Was a mistake on the rum sent, but was sorted out with one email and a replacement quickly sent, well packed, will definitely use the rum company again, the rum’s great can’t wait to try some more a++++

12 December 2025
Unprompted review
Rated 5 out of 5 stars

I was looking to purchase some spiced…

I was looking to purchase some spiced rum for Christmas presents and came across the Rum Company, I’m so glad I did. What an excellent selection of rums available to view and buy, delivered safely and promptly, would definitely recommend.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

10/10 customer service

It's not often that I end up writing a positive review when something's gone wrong - but also a sign the rum company customer service is really 10/10.

I ordered a bottle of rum for a Christmas present, despatched and arrived super quickly, but unfortunately the royal mail absolutely ate it for breakfast and it arrived destroyed.

I emailed at gone 7pm on a Saturday evening and got a response within an hour with a range of options on how they could resolve this for me. Really couldn't have asked for more - thanks guys!

13 December 2025
Unprompted review

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