The Rum Company Reviews 165

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent selection of rums, highlighting the high quality of the products and the variety available, including unique options and gift sets. Many people appreciate the efficient ordering process, prompt delivery, and the secure, professional packaging that ensures items arrive in pristine condition. The overall service is frequently described as excellent, with many consumers expressing their intent to reorder. However, some customers also noted issues with delivery, specifically concerning Royal Mail's handling of packages, which occasionally resulted in damaged items or missed deliveries due to signature requirements. A few other people also felt that the tracking information was unhelpful or that delivery times were not met, causing disappointment when items were intended as gifts for specific occasions.

What people talk about most

Product

People report positive experiences with product. Customers are delighted with the wide selection of rums,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the swift and fast... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and quick... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the high quality of the rums,... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's not often that I end up writing a positive review when something's gone wrong - but also a sign the rum company customer service is really 10/10. I ordered a bottle of rum for a Christmas pr... See more

Rated 5 out of 5 stars

Our first time buying from The Rum Company and they were truly excellent! The rum (Norfolk Navy rum - it's utterly stunning) arrived promptly and was packed really well. Would not hesitate to recommen... See more

Rated 5 out of 5 stars

Superb selection of rums, many regional. Good pricing and excellent packaging along with prompt delivery. Took a gamble on two bottles a pretty new rum (Pendraig). Waw fabulous lucky dip!!!

Rated 5 out of 5 stars

I looked on line for a different Rum experience and came across the The Rum Company . Fantastic choice of Rums and realistically priced. Most of the choice I hadn’t seen or tried so I ordered three d... See more


Company details

  1. Alcohol Store

Written by the company

A dedicated online rum shop selling premium independent, rums from all over the UK. An easy-to-use, one-stop shop for everything rum, providing helpful taste notes, mixer recommendations and cocktail recipes along the way.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

165 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought as a gift for a friend

Bought as a gift for a friend, delivered swiftly and they were delighted with Beckford's Black Pearl Dark Spiced Rum. Great range of rum to choose from so the perfect place to find a gift for rum-loving friends!!
I would recommend this company and will be back for further presents.

4 May 2026
Unprompted review
Rated 4 out of 5 stars

Rum arrived in one piece

Rum arrived in one piece, the rum itself is very smooth and a nice rum taken neat, I’m looking forward to offering it to guests.
I would like to leave a review on the packaging, the box itself was packed in bubble wrap, not a problem the box itself was fine but if I could make a suggestion, could some bubble wrap be placed around the bottle inside the box, my bottle was rattling around inside the box, on the plus side the bottle hadn’t broken. I will definitely be recommending this rum. Great that you deliver to the Isle of Man too, thank you.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing company that is very helpful

Amazing company that is very helpful! The rum I wanted was out of stock but they was quick to email and help me pick and alternative to the same cost and email me when it was dispatched! Any queries was answered quickly and efficiently! Would highly recommend this business!

9 May 2026
Unprompted review
Rated 1 out of 5 stars

Issue with the delivery

My issue is with the delivery so I cannot comment on the product. My order has still not been received, three weeks after order. It has been attempted to be delivered by Royal Mail, however they picked that the product needs to be signed for and tried to deliver on two days I was not at home. Royal Mail ignored my request for leaving in a safe place. I don’t have this issue with other companies or delivery providers, please review your website order options so people who work full time can pick a suitable delivery

7 May 2026
Unprompted review
The Rum Company logo

Reply from The Rum Company

Hi Ross,

We’re very sorry to hear your order experience has been frustrating.

Because we sell alcohol, deliveries must be sent using an age-verified service that requires a signature on delivery. We use Royal Mail Tracked services as they generally provide the most reliable tracking and delivery experience for the vast majority of our customers.

We completely understand the difficulty when delivery attempts happen during working hours, and we appreciate your feedback regarding safe place requests and delivery options. While delivery handling is managed by Royal Mail once dispatched, we do take comments like this seriously and will review whether we can make the delivery requirements clearer during checkout.

If you still need help receiving your parcel, please contact us directly and we’ll do our best to assist.

Kind regards,
Tom

Rated 5 out of 5 stars

Excellent service

Excellent service, fast delivery, great value, great rum which I love! Will definitely use The Rum Company again!

1 April 2026
Unprompted review
The Rum Company logo

Reply from The Rum Company

Thanks so much for the kind review! We’re delighted you enjoyed the rum and the service. We really appreciate your support and look forward to your next order 🥃

Rated 5 out of 5 stars

The Best Rum…

I have drank a lot of different types of rum in my life. I spent 10 months in Belize whilst serving in the military and l had a lot of the local rums whist on tour, but The Rum Company have exceeded my expectations. I would like to say that you have given me the best rum l have ever tasted throughout my lifelong rum tasting experience. Thankyou 🍹

18 April 2026
Unprompted review
The Rum Company logo

Reply from The Rum Company

Thank you so much for this amazing review. We are really pleased to hear the rum exceeded your expectations and that it stands out in your experience. Your support means a great deal to us and we look forward to serving you again 🍹

Rated 5 out of 5 stars

If you like rum shop here, you won't be disappointed

What can I say, easy to order, quick delivery, well packaged and above all great rums. We'll done chap's!

8 April 2026
Unprompted review
The Rum Company logo

Reply from The Rum Company

Thanks so much for the great review. We are delighted you found ordering easy, delivery quick, and packaging secure. Really pleased you are enjoying the rums and we appreciate your support.

Rated 3 out of 5 stars

Never had any information to tell me…

Never had any information to tell me the item had been dispatched as per their email 🤷‍♂️

18 March 2026
Unprompted review
The Rum Company logo

Reply from The Rum Company

Thanks for taking the time to share this. We are always working to make the ordering and dispatch updates as smooth as possible, and your feedback is appreciated.

Rated 3 out of 5 stars

The delivery did not arrive in time…

The delivery did not arrive in time which was disappointing as it was a gift. The 48 tracking number service was unhelpful as I had no idea what was happening with the order. The company AI service was useful as l received an email the following day giving me an update but unfortunately it was still another day before it arrived. The rum is lovely but it missed the occasion it was ordered for.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Rum lovers need to do this!!!

Only been doing the subscription for two months but thoroughly loving the surprise package that drops through the letterbox so far. As an avid rum lover I was half expecting to receive items I already own, but not yet. Early days I know, but two entirely new bottles each time. Great items, great delivery, great subscription 5 ⭐️

12 March 2026
Unprompted review
The Rum Company logo

Reply from The Rum Company

This is exactly the kind of thing we love to hear. Two months in and already getting surprise bottles you have not come across before is a great sign. Really pleased you are enjoying the subscription and thanks for sharing your experience 🍹

Rated 5 out of 5 stars

Dragon's Breath

Really high quality spiced rum. The spiced rum equivalent of a fine single malt. Loved this (Dragon's Breath)

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Great idea!

Product was delivered promptly, safely, and professionally packed. Unfortunately as it’s a gift, I can’t try it… however I thing it’s a great idea and brilliant way to try new and different brands of rum which you wouldn’t normally do.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Recommend to all

Excellent website, vast variety of products, easy to get around and order. Quick delivery and very well packaged. Will most definitely be ordering again.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Company

I would definitely recommend the company. Great communication throughout my whole buying experience. And the packaging was terrific.

23 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look