It's not often that I end up writing a positive review when something's gone wrong - but also a sign the rum company customer service is really 10/10. I ordered a bottle of rum for a Christmas pr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
Written by the company
A dedicated online rum shop selling premium independent, rums from all over the UK. An easy-to-use, one-stop shop for everything rum, providing helpful taste notes, mixer recommendations and cocktail recipes along the way.
Contact info
Unit 11, Sham Farm,, TN39JA, Tunbridge Wells, United Kingdom
- 07841753425
- info@therum.company
- therum.company
Never had any information to tell me…
Never had any information to tell me the item had been dispatched as per their email 🤷♂️
The delivery did not arrive in time…
The delivery did not arrive in time which was disappointing as it was a gift. The 48 tracking number service was unhelpful as I had no idea what was happening with the order. The company AI service was useful as l received an email the following day giving me an update but unfortunately it was still another day before it arrived. The rum is lovely but it missed the occasion it was ordered for.
Rum lovers need to do this!!!
Only been doing the subscription for two months but thoroughly loving the surprise package that drops through the letterbox so far. As an avid rum lover I was half expecting to receive items I already own, but not yet. Early days I know, but two entirely new bottles each time. Great items, great delivery, great subscription 5 ⭐️
Great Choice of products available
Great Choice of products available, Extremely well packaged. Swift Delivery time, and as it was purchased as a birthday gift, I cannot elaborate on how much it was liked?
Dragon's Breath
Really high quality spiced rum. The spiced rum equivalent of a fine single malt. Loved this (Dragon's Breath)
My go to for rum
Great choice of rums, excellent service and much enjoyment when recived. Thank you.
Great idea!
Product was delivered promptly, safely, and professionally packed. Unfortunately as it’s a gift, I can’t try it… however I thing it’s a great idea and brilliant way to try new and different brands of rum which you wouldn’t normally do.
Recommend to all
Excellent website, vast variety of products, easy to get around and order. Quick delivery and very well packaged. Will most definitely be ordering again.
Quick resolution to payment issue and…
Quick resolution to payment issue and applied discount despite deadline passing. GREAT Customer Service and email support. Prompt delivery and fantastic packaging.
Excellent selection of Rums .
Excellent selection of Rums .
Very good communication and delivery.
Great Company
I would definitely recommend the company. Great communication throughout my whole buying experience. And the packaging was terrific.
Very nice indeed
Very nice indeed, lovely stuff, thoroughly recommend this
My order arrived securely packed and…
My order arrived securely packed and within a week,which I'm pleased about thankyou.
As for the run itself,well I'll have to do a follow on review is I bought the bottles as gifts.
Fantastic range of different rums
Fantastic range of different rums. Delivery was very quick and everything arrived in pristine condition. I got the rum collection for my partner and the quality of the rums is amazing. Will definitely be purchasing from the rum company again, especially the banana and caramel spiced rum!!
Superb selection of rums
Superb selection of rums, many regional. Good pricing and excellent packaging along with prompt delivery. Took a gamble on two bottles a pretty new rum (Pendraig). Waw fabulous lucky dip!!!
Great customer service
My bottle arrived damaged - through no fault of the Rum Company, it was Royal Mail’s mishandling. I contacted the Rum Company immediately and without question they replaced and I received the next day. Great service. Will definitely use them again.
Brilliant company and amazing customer…
Brilliant company and amazing customer service. I had queries regarding an order and purchasing an additional rum advent calendar. Tom was fantastic and so prompt with responses. Will definitely order again from this company and products are great quality
Great company
Was a mistake on the rum sent, but was sorted out with one email and a replacement quickly sent, well packed, will definitely use the rum company again, the rum’s great can’t wait to try some more a++++
I was looking to purchase some spiced…
I was looking to purchase some spiced rum for Christmas presents and came across the Rum Company, I’m so glad I did. What an excellent selection of rums available to view and buy, delivered safely and promptly, would definitely recommend.
10/10 customer service
It's not often that I end up writing a positive review when something's gone wrong - but also a sign the rum company customer service is really 10/10.
I ordered a bottle of rum for a Christmas present, despatched and arrived super quickly, but unfortunately the royal mail absolutely ate it for breakfast and it arrived destroyed.
I emailed at gone 7pm on a Saturday evening and got a response within an hour with a range of options on how they could resolve this for me. Really couldn't have asked for more - thanks guys!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








