The Rum Company Reviews 

174
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the massive and unique selection of rums available on the website. People find the ordering process exceptionally smooth, noting that browsing categories and completing purchases is completely hassle-free. Furthermore, consumers highlight the wonderful quality of the products, describing them as delightful gifts that bring immense joy to recipients. Some reviewers were not happy with delivery delays or instances where packages suffered transit damage. A few customers also experienced frustrating carrier setbacks that caused orders to arrive late and miss special occasions.

What people talk about most

Product

Clients share positive opinions on product, highlighting the fantastic taste and great quality of the rums.... See more

Delivery service

Customers report a high level of satisfaction regarding the delivery service, frequently highlighting speedy... See more

Service

Reviewers highlight positive aspects of service, frequently describing it as personal, excellent, and worthy... See more

Quality

Reviewers consistently share positive feedback about quality, highlighting that the rums taste fantastic and... See more

Order

Users describe positive interactions with order, highlighting an easy website process and swift delivery.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's not often that I end up writing a positive review when something's gone wrong - but also a sign the rum company customer service is really 10/10. I ordered a bottle of rum for a Christmas pr... See more

Rated 5 out of 5 stars

Superb selection of rums, many regional. Good pricing and excellent packaging along with prompt delivery. Took a gamble on two bottles a pretty new rum (Pendraig). Waw fabulous lucky dip!!!

Rated 5 out of 5 stars

I looked on line for a different Rum experience and came across the The Rum Company . Fantastic choice of Rums and realistically priced. Most of the choice I hadn’t seen or tried so I ordered three d... See more

Rated 5 out of 5 stars

Very high quality rums and a great selection available, including some excellent gift box options of varied 50cl rum bottles. Excellent customer service too. Highly recommend if you're a fan of rum of... See more


Company details

  1. Alcohol Store

Written by the company

A dedicated online rum shop selling premium independent, rums from all over the UK. An easy-to-use, one-stop shop for everything rum, providing helpful taste notes, mixer recommendations and cocktail recipes along the way.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

174 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(174)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class service

First class service. Got my first order. Loving the High Tide Caramel rum. First class product. From a First class company. Thanks guys 🥃

22 June 2025
Unprompted review
Rated 5 out of 5 stars

Truly excellent

Our first time buying from The Rum Company and they were truly excellent! The rum (Norfolk Navy rum - it's utterly stunning) arrived promptly and was packed really well. Would not hesitate to recommend The Rum Company to anyone who hasn't tried them before. We will definitely be back. 😁

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Great selection of drinks

Great selection of drinks, went for a bottle of 5 year old aged rum from Pirates Grog and Brixworth spiced rum..both delicious, service was excellent, fast delivery and well packaged, will order again 👍👍

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional company

Bought a number of rums from this company now and every one has been exceptionally good.
Fast delivery and quality of the rums are amazing.
Won't be going anywhere else from now on.
Well done guys....very very impressed

7 June 2025
Unprompted review
Rated 5 out of 5 stars

My order arrived when it was supposed…

My order arrived when it was supposed to. The bottle was very well packaged. The communication from the company was speedy and kept me updated to the progress of my order.
This is a great company to deal with and I will have no hesitation on recommending them to friends and family.

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Gift for husband

Easy to order and communication was brilliant- being a small company, they responded quickly to my queries and I loved the fact that the note for my husband was handwritten rather than typed- thank you!

29 March 2025
Unprompted review
Rated 5 out of 5 stars

Gift for husband

Easy to order and communication was brilliant- being a small company, they responded quickly to my queries and I loved the fact that the note for my husband was handwritten rather than typed- thank you!

29 March 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic selection and excellent…

Fantastic selection and excellent communication (resolving an initial courier delivery problem I had experienced) with the absolute minimum of fuss!
Would not hesitate to buy from again.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Great choice of fumes and great service

Wonderful range of rums to choose from, I especially liked the range of taster bottles. The website was easy to navigate and the delivery was swift. I can’t really fault the company. I received their Advent calendar as a Christmas present and that was brilliant.

20 February 2025
Unprompted review

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