The Rum Company Reviews 

174
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the vast selection of available products, highlighting the secure, professional packaging and remarkably swift delivery times provided by the team. Buyers often mention that the online ordering process is completely smooth and totally hassle-free, making it exceptionally easy to find special gifts for friends. Some reviewers were not happy with certain delivery experiences, noting that gifted bottles occasionally arrived covered in dust and lacking presentation. A few consumers also experienced unfortunate shipping delays, while others reported receiving heavily damaged packages due to postal service mishandling.

What people talk about most

Product

Consumers find product to be positive, highlighting the wide variety and high quality of the rums available.... See more

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting fast shipping times and... See more

Service

People report positive experiences with service, highlighting great and personal assistance consistently.... See more

Quality

Customers had positive experiences with quality, highlighting that the rums taste fantastic and offer a very... See more

Order

Customers consistently note positive experiences with order, highlighting that the website is easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's not often that I end up writing a positive review when something's gone wrong - but also a sign the rum company customer service is really 10/10. I ordered a bottle of rum for a Christmas pr... See more

Rated 5 out of 5 stars

Superb selection of rums, many regional. Good pricing and excellent packaging along with prompt delivery. Took a gamble on two bottles a pretty new rum (Pendraig). Waw fabulous lucky dip!!!

Rated 5 out of 5 stars

I looked on line for a different Rum experience and came across the The Rum Company . Fantastic choice of Rums and realistically priced. Most of the choice I hadn’t seen or tried so I ordered three d... See more

Rated 5 out of 5 stars

Very high quality rums and a great selection available, including some excellent gift box options of varied 50cl rum bottles. Excellent customer service too. Highly recommend if you're a fan of rum of... See more


Company details

  1. Alcohol Store

Written by the company

A dedicated online rum shop selling premium independent, rums from all over the UK. An easy-to-use, one-stop shop for everything rum, providing helpful taste notes, mixer recommendations and cocktail recipes along the way.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

174 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(174)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mutiny Rum is a true delight

Mutiny Rum is a true delight, offering a beautifully balanced taste that makes each sip feel special. The flavors of orange, vanilla, and toffee come through perfectly, creating a smooth and inviting profile that’s both rich and refreshingly easy to drink. It’s the perfect gift for any rum enthusiast or a treat for yourself, and with such a pleasurable drinking experience, it’s one I’ll definitely be buying again soon!

25 October 2024
Unprompted review
The Rum Company logo

Reply from The Rum Company

Thanks for your kind review Mr Powell! We have another bottle waiting when you need it!

Rated 5 out of 5 stars

This is the second purchase of the Over…

This is the second purchase of the Over proof rum. It is so smooth and lightly caramel flavoured. Managed to purchase the last available bottle in stock. I look forward to xmas when I can celebrate the season. The despatch and delivery was excellent from the rum company. They certainly are 1st class for service.

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Super swift delivery and well packaged

Super swift, amazingly well packaged delivery. Absolutely first class service!

Now onto the rum, Beckford's Rum and Caramel (25%). The smoothest most delicious rum I've ever drunk in my life. Like nectar. Highly recommended it to everyone!

14 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service superfast…

Excellent customer service superfast response to my emails after I made a mistake on the shipping address managed to get it sorted out really quickly and the item arrived super quickly after the issue was sorted

Great stuff team keep it up.

24 September 2024
Unprompted review
Rated 5 out of 5 stars

Great shop

Easy to order, quick delivery and great price too! My brother loved his present.

18 September 2024
Unprompted review
Rated 5 out of 5 stars

Very friendly company

Company has a good selection although I favour Beckfords caramel rum just so tasty after dinner and goes down too well so between hubby and me a bottle doesn’t last long. We have the 25% as they also do a 40%

25 August 2024
Unprompted review
Rated 5 out of 5 stars

This was a gift

This was a gift , it came very well packed and on time , the contents were superb , and maybe just maybe , I shan’t resist another bottle until my next birthday !

11 August 2024
Unprompted review

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