Absolutely fantastic. The quality of the Graflex Episode IV Skywalker saber is amazing. The attention to detail is something to behold and it feels top quality and a good weight. An elegant wea... See more
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Whether you're looking for a lightsaber replica for cosplay or your collection display, we have it. We also cater to the experienced duelists and training academy pupil looking for a sturdy and stylish fencing weapon. The Saber Factory is based in France and we sell worldwide to more than 60 countries, with our 2 warehouses in the USA and our manufacturer's facilities in China. We started in 2022 after 5 years of experience in the pop-culture retail business. Through owning and managing one of the largest independent geek merch physical store in France, we met a passionate community of like-minded people on a daily basis. We also know about good customer service and accountability towards each person for having served 50.000+ customers. Those values and passion we carried over to our new e-commerce venture: The Saber Factory, where we have grown to become one of the leading distributors of Nexus Sabers around the world.
Contact info
France
- thesaberfactory.com
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They have the best customer support…
They have the best customer support there is . They are very helpful and they responded everyday to my emails about the item I purchased and helped me get it figured out
Awesome saber!!
Great Quality High Function Awesome…
Great Quality High Function Awesome Sound Nice Service
I will use here forever
Very Satisfied
Got two 32" dueling sabers, so they had to be packaged custom and shipped from China right after Chinese New Year. Sabers are super fun to play with and look/feel amazing. Arrived in Michigan, USA in 20 days. About $350 after shipping (for two) so I feel the price was very fair.
great sabers, great info, great place to buy from
easy to determine what you want +great customer support will be buying from again. Also way Beter prices and more options then other company's
I am very impressed with this saber
I am very impressed with this saber! I got it for myself and have been messing with it constantly. It was well worth the wait!
Better than i thought.
Amazing deals, incredible products and freebies and friendly support. Honestly it was better than i thought, highly recommend.
Great product and accessories
Great product and accessories, but shipping takes too long an ends up being very expensive if tariffs are included
Excellent customer service
I accidentally purchased the wrong size and was easily able to email and get it changed with no worries, with good customer service. shipment was faster than expected and the lightsaber is excellent for the price.
Too complex and with inconveniences
The replica is quite good, but the lightsaber is too difficult to configure as everything has to be done with a single button (colour, character and sound). The instructions are generic and not specific to the lightsaber purchased, making it even more difficult to configure. The lightsaber must be disassembled to charge the battery, which is an additional inconvenience because it does not last very long. They do not warn that customs fees are not included in the prize.

Reply from The Saber Factory
I Loved Everything But...
I loved everything about the saber itself. My only complaint is that it came with a nice carrying case, but it didn't come with foam inserts to secure the hilt and blade in the case. It was recommended to me that I should use the cardboard boxes that the different parts came in to secure things in place, which seemed a bit odd to me.
Super service client
The lightsaber worked really good and…
The lightsaber worked really good and Sweeney and it felt very comfortable and the sound effects are awesome
Customer service is top notch
Special recommandation for the customer service
My saber wasn't working anymore and they helped me and send me spare parts to repair it
it is great quality at a reasonable…
it is great quality at a reasonable price for the double bladed sabre
Amazing company
Thee co owner and his team were on top of helping me figure out a situation I had with the Saber and got it working for me just such an awesome product and wonderful bunch of people who care and stand by their work, THANK YOU ALL.
Took too long to ship and was the wrong…
Took too long to ship and was the wrong size
Size might be on me but I googled darth maul force fx joint and that’s what popped up if it just didn’t fit whatever but they took like three weeks and it was listed that they have an a lot in stock

Reply from The Saber Factory
fast delivery even during xmas time!
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