The Saber Factory Reviews 336

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are highly satisfied with the product's quality, noting its amazing build, attention to detail, and realistic feel. People appreciate the exceptional customer service, highlighting helpful and responsive interactions, and the overall user experience is described as excellent and easy. The packaging is also frequently praised for ensuring safe transport and protection of the items, and many found the products to be exactly as advertised. However, some customers experienced issues with delivery, citing long shipping times and a lack of communication regarding their orders. A few other people also felt that the product configuration was difficult, especially with a single button controlling multiple functions, and some reported receiving products with loose parts or intermittent battery problems.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the high quality construction,... See more

Quality

Customers had positive experiences with quality, highlighting the high-quality construction, premium... See more

Delivery service

Users describe ambiguous interactions with the delivery service, with many experiencing long shipping times,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as exceptional,... See more

User experience

People report positive experiences with user experience, with many describing it as pleasant and magnificent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic. The quality of the Graflex Episode IV Skywalker saber is amazing. The attention to detail is something to behold and it feels top quality and a good weight. An elegant wea... See more

Rated 5 out of 5 stars

Saber Factory hilts have an amazing build quality, good weight and great features. They look just like the hilts seen in the movies, making these props a perfect addition to ones collection. Produc... See more

Rated 5 out of 5 stars

A great product - feels almost like what a "real" lightsaber would in mind. There is internal power coils, catridges.... feels heavy and quality Hint - The blade colour options are bit hard to o... See more

Rated 5 out of 5 stars

5+ star experience. The products were great. The shipment came in earlier than expected. I emailed Kevin to add articles to an existing order and he made that super smooth and included with the... See more


Company details

  1. Collectibles Shop
  2. Hobby shop
  3. Sporting Goods Shop

Written by the company

Whether you're looking for a lightsaber replica for cosplay or your collection display, we have it. We also cater to the experienced duelists and training academy pupil looking for a sturdy and stylish fencing weapon. The Saber Factory is based in France and we sell worldwide to more than 60 countries, with our 2 warehouses in the USA and our manufacturer's facilities in China. We started in 2022 after 5 years of experience in the pop-culture retail business. Through owning and managing one of the largest independent geek merch physical store in France, we met a passionate community of like-minded people on a daily basis. We also know about good customer service and accountability towards each person for having served 50.000+ customers. Those values and passion we carried over to our new e-commerce venture: The Saber Factory, where we have grown to become one of the leading distributors of Nexus Sabers around the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

336 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

No complaints from me

No complaints from me. Everything went fine. Only "downside" is that it took a few days for shipping from China to Germany however this is not Amazon so have patience, young Padawan!

4 June 2025
Rated 5 out of 5 stars

Great company. Excellent customer service

I appreciate what they are doing for customers in the US despite the ridiculous tariff policies. The products were reasonably priced and excellent quality and their communication was very quick in response to questions. Will deffinately buy from again.
Thank you 🙏

5 May 2025
Rated 5 out of 5 stars

Great product

Great product. I'd love to have an instructional on how to operate the different functions, but it's not necessary for an enthusiast to educate himself. Nicely packed and shipped. Good quality.

4 May 2025
The Saber Factory logo

Reply from The Saber Factory

Hey. Thanks for your review. Outside of your user manual I have a Youtube channel with plenty of tutorials, guides and a First Steps playlist. I don't know if I can link it here without it being removed, look for The Saber Factory on YT ;)
MTFBWY

Rated 5 out of 5 stars

Hefty & High Quality

Yes! I bought my KYLE KATARN Proffie 92cm saber on May 1 and I absolutely love it!! It’s massive, hefty, high quality, well built and the design is true to the game. Love all the loaded fonts and effects and background music too.

2 May 2025
Rated 5 out of 5 stars

Solid Construction and Great Customization

Recently bought the Mara Jade saber during the May the 4th sale. Saber arrived in great condition! The hilt itself was beautiful and solid metal. Surprisingly light weight though. With it made out of metal, I almost expected the hilt to be a little unwieldy but even with the blade inserted, it feels great! Box contained extra screws and replacement parts, like a smaller profile belt hook, and the corresponding Allen wrenches to install the retention screws. Saber itself was easy to disassemble to take out the battery core. Charging was fast and I was able to plug everything back together and ignite the blade within the hour.

Now the fun stuff: the moment you ignite the blade, you realize just how different the xenopixel blades are compared to the Disney parks or black series sabers. The color is very bright and I like that even in a brightly lit room, the saber glows like the movies. Other sabers seem to really only look good in dim or no light. The sound is also very crisp, though I recommend using the low or medium setting (read your instructions or use the xeno app). Max volume could wake the dead. Now the bit that just makes this lightsaber stand apart from the rest: the customization. You can change to any color you could want. Even a rainbow should you choose. I bought the Mara Jade replica so obviously I went with a purple shade. Though you can even change the ignition style and sound so play with it until you find what you like.

I could go on but I want to get back to running around my house swinging my lightsaber. Very cool product! Very cool company!

2 May 2025
Rated 5 out of 5 stars

Excellent quality product

Excellent quality product, reasonable price.

The Skeleton Crew hilt looks *very* much like the film piece. Identical, to my eyes. Would definitely trust these artisans again.

27 April 2025
Rated 5 out of 5 stars

Great saber

Great saber. Quality was perfect and my expectations were met beyond and then some

26 April 2025
Rated 5 out of 5 stars

Highly Recommended

Customer service was very responsive and was able to make adjustments to my blade order before shipping. Items were shipped quickly and arrived in perfect condition. The cores and blades work perfectly! Would definitely recommend!

3 April 2025
Rated 5 out of 5 stars

Mace Windu saber

The Mace Windu saber is absolutely gorgeous, it looks fantastic, is loud, if one wants loud, it is colorful, if one wants colorful.

It came in well packaged and safe and way faster than expected.

The customer service was quick and helpful and guided me wonderfully during my setup process.

6/5, cannot recommend highly enough.

9 March 2025
Rated 5 out of 5 stars

Great People! Great Sabers! Great Service!

The site was easy to navigate and I love the selections I found. The purchase was simple and straight forward with no pile on sales pop ups. I contacted them about two days after the purchase as I wanted to find out about an add on and Kevin got back to me right away with options and made things smooth and easy. My items actually arrive way earlier than I expected and that was a welcome surprise. The sabers I ordered are beautiful and I couldn’t be happier. I did have a follow up about loaded sound fonts and again Kevin replied back right away with the answers I was looking for. I’ve got my eye on a couple more sabers and The Saber Factory will continue to have my business.

6 March 2025

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