The Savanna Reviews 

The number of people that I know who love Savanna dry cider is endless! To be able to find it was fantastic. Not only that....I'm not a cider drinker, but tried it, and loved it. I really hope you keep on making it possible to purchase. It's gorgeous!

Items as ordered and delivered promptly.

Very disappointed with delayed delivery and then to find not all items ordered in delivery, no reason given and bad communications.

website is dramically improved; as are comms: mails reminding me of an upcoming order and giving me options to pause are so useful!!

MY DAUGHTER WAS DELIGHTED TO GET THIS FOR HER BIRTHDAY.

I have been wanting to buy Charlotte Rhys products but was unable to find a company in the UK that sold them. Delighted with The Savanna as communication was excellent as well as packaging of the items and also delivery. I only wish you would sell a wider selection of these products as I grew to love term when visiting South Africa over many years both for work as well as pleasure. The Pillow Spray No 17 beautiful. Hopefully, one day?!

Great shop,great products.Keep up the good work :)👏👏

Awesome first order with The Savanna. Quick efficient friendly service bang on delivery what’s not to like.

First order received today, and Im not too happy. 3 packs of boerwors, TOTALLY defrosted! Very little in the way of ice packs. Ive bought boerwors in past from other companys, but they always arrive FROZEN!!! I WONT be bying from you again!

Very disappointed with the service and lack of communication. Ordered 2 packs of boerewors, ribs, rashers, cordial and chips on Tuesday. Received on Friday (24 hour delivery, rather than 1pm special) when told by Royal Mail it will arrive in the morning 10-12 but arrived at about 5pm. Box was warm and immediately opened to look at the meat. The minimal ineffective ice packs/cooling gels provided (yes it was a heatwave, but more should have been added) meant that the meat was room temp and read at almost 26 degrees. I sent an email as it was too late to call. Heard nothing from them, sent another email Wednesday. Nothing. Called multiple times today with no answer and sent another follow up email to the two emails. Nothing. So incredibly frustrated from a lack of response, doesn’t seem very professional.

Just the most outstanding service!!
A special mention to Licille, who was so prompt and efficient!
Basically, Royal Mail had made an error with my delivery, and before Savanna even had their goods back from Royal Mail, Savanna had despatched them again, so that I would receive them before my Birthday braai this weekend.
Great service!
Thank you very much Savanna and Licille.

Incredible customer service. Royal mail messed up a Friday delivery meaning my parcel was sat in the depot over the weekend in the hottest days of the year. I contacted Savanna asking if in future I could choose a different carrier. On hearing what happened they offered to replace my order Free of charge . Not their fault which makes it an even more thoughtful gesture. I will be back to Savanna, top customer service!

I have been ordering from the Savanna for about 2 years now. However I have had the worst customer service experience with them recently.

I placed an order with them on Monday and noticed the address was incorrect and sent them the right address. The order arrived late and royal mail reported that the incorrect address was used and returned the parcel.

I got told that they would ship it out for me on Monday so it can reach my customer however today they let me know the following:

"As the original order was successfully delivered by our courier and subsequently refused despite having no defects, we are unable to absorb the shipping costs for a replacement parcel. Had the request for a spesific delivery time been communicated earlier in the process, we may have been able to accommodate this; however, at this stage, the shipping fees for a new delivery would need to be covered."

Royal mail literally reported that the address was incorrect on the tracking and at this point I was just laughing so much.

Anyway if you are having issues with your order rest assured the Savanna will give you some good ol' home affairs style of customer service.

Really easy website to order from. Food was brilliant. Will definitely be ordering more for the next Braai 🇿🇦

Great quality products
Quick delivery 👌

Excellent service and delivery service the best and in time as it was my birthday and wanted to serve my drinks for arrival 🥂🥳

Fast delivery, delicious biltong

I purchased some bottles of Savanna cider as I gift for my dad from The Savanna; he was so pleased having not been able to purchase this in the UK for many years. The bottles were well packaged, and postage was super quick - arrived in two days (two days earlier than expected)! Very pleased, thank you.

Absolutely amazing.😁😁😁
Well worth the money.

Happy to have the option to eat and drink some of our favs from home with great service!