Perfumes are amazing. Some even smell better than original! I did have a minor issue with one, however Pedro was very helpful and sorted the issue out straight away. Customer service is exceptional! T... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Had a problem with the delivery of my order, not received and not tracking correctly. A problem with the courier. Contacted customer service and spoke to Pedro. Response was super quick and replacem... See more
Company replied
Ordered a bundle of perfumes. 1 of the perfumes did leak, I think the packaging could be a bit better as it seems easily breakable. However, Stacey responded and resolved the issue straight away and s... See more
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Lovely and long lasting fragrances at such an unbelievable price. I’m a locked in customer!
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Company details
- #96 of 111 best companies in Perfume store
Written by the company
At The Scent Reserve, we believe that everyone deserves to experience luxury fragrances without breaking the bank. Our mission is to bring you high-quality perfumes inspired by the latest high street brands, but at a fraction of the cost.
Contact info
Unit 1 Arkwright Way, DN16 1AL, Scunthorpe, United Kingdom
- help@thescentreserve.com
- thescentreserve.com
4.0
Great
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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Quick delivery but disappointing product
Unfortunately the item does not smell like the scent it is inspired by which surely is the whole point of buying it, so only one star here but you get a second because it did at least turn up quickly but because the scent was so wrong I've dropped back to one star
25 May 2026
Reply from The Scent Reserve
Hi, Thank you for taking the time to leave a review. We're sorry to hear that the fragrance did not meet your expectations and that you felt it was not similar to the scent it was inspired by. Our fragrances are inspired by well-known scents rather than being exact replicas, and scent perception can vary from person to person. We do appreciate your feedback and are pleased to hear that your order arrived quickly. If you would like to return your order, you can do so via our returns portal: https://thescentreserve.com/pages/returns. If you need any further assistance, please feel free to contact us at help@thescentreserve.com. Thanks, TSR
It is the best ever nice I love it.
26 May 2026
Reply from The Scent Reserve
Hi, Thank you for taking the time to leave a review. We're really pleased to hear that you love your fragrance and that you're so happy with it. We truly appreciate your support. Thanks, TSR
Good value for money
Good value for money, not too sure about the accuracy of a couple of what i ordered but for an every day wear would deffo reccomend.
25 May 2026
Reply from The Scent Reserve
Hi, Thank you for taking the time to leave a review. We're pleased to hear that you found the fragrances to be good value for money and that you would recommend them for everyday wear. Thank you for your support, and we hope you continue to enjoy your fragrances. Thanks, TSR
Reply from The Scent Reserve
Hi, Thank you for taking the time to leave a review. We're really pleased to hear that you're enjoying the fragrance and that you're happy with its lasting power. We truly appreciate your support. Thanks, TSR
simply delightful products and easy…
simply delightful products and easy people to deal with.
26 May 2026
Reply from The Scent Reserve
Hi, Thank you for taking the time to leave a review. We're really pleased to hear that you're enjoying the products and that you've had a positive experience dealing with our team. We truly appreciate your support. Thanks, TSR
Order delivered fast
Order delivered fast, not sure the one million inspired was a good choice but the other 2 are decent for the money it cost can’t grumble.
26 May 2026
Reply from The Scent Reserve
Hi, Thank you for taking the time to leave a review. We're pleased to hear that your order arrived quickly and that you were happy with two of the fragrances you received. We appreciate your feedback regarding the One Million-inspired scent, as fragrance preference is very personal and not every scent will be the right match for everyone. We're glad you feel the fragrances offer good value for money and thank you for your support. Thanks, TSR
Delivering excellent fragrances
Delivering excellent fragrances, excellent delivery service and customer care. I'll soon be ready to try another order with some different fragrances I haven't tried yet.
25 May 2026
Reply from The Scent Reserve
Hi, Thank you for taking the time to leave such a lovely review. We're really pleased to hear that you're happy with the fragrances, delivery service, and customer care. It's great to know you're considering trying more of our scents, and we look forward to serving you again on your next order. We truly appreciate your support. Thanks, TSR
Lovely perfumes
Lovely perfumes although I haven’t found the one I would purchase yet. Seems a good idea to be able to try perfumes first.
25 May 2026
Reply from The Scent Reserve
Hi, Thank you for taking the time to leave a review. We're really pleased to hear that you're enjoying the perfumes and think the idea of trying them first is helpful. We appreciate your honest feedback and are glad you've had a positive experience so far, even if you haven't found your perfect scent just yet. We hope you find the one that's right for you soon. Thanks, TSR
I was always sceptical about companies…
I was always sceptical about companies or people selling fragrances on line, I have bought before and been very disappointed, so along came scent reserve, boy what a difference, my partner and I wore ours for the first time today, I only received my order yesterday, and receiving positive comments about fragrances being so clear and precise, I hope this never goes away because I will certainly be ordering a lot more in the very near future, thank you Scent Reserve and Pedro of course.
9 June 2026
Unprompted review
Reply from The Scent Reserve
Hi, Thank you for taking the time to leave such a wonderful review. We're really pleased to hear that both you and your partner are enjoying your fragrances and that you've already received positive comments when wearing them. It's great to know that your experience with The Scent Reserve has been such a positive change compared to previous purchases elsewhere. We truly appreciate your kind words and support, and we're especially glad Pedro was able to be part of a great experience for you. We look forward to serving you again soon. Thanks, TSR
Fantastic customer experience
Fantastic customer experience!
Thanks to Pedro after organising another bottle of fragrance to be sent out straight away with no fuss as one bottle was delivered empty (5ml sample)
And what can I say about the fragrance, they are superb, last all day.
Great value for money!
Get on it to smell incredible…
6 June 2026
Unprompted review
Reply from The Scent Reserve
Hi, Thank you for taking the time to leave such a fantastic review. We're really pleased to hear that you had a great customer experience and that Pedro was able to quickly arrange a replacement for the empty sample bottle with no hassle. We'll be sure to pass your kind words on to him. It's also great to hear that you're enjoying the fragrances and finding them long lasting and great value for money. We truly appreciate your support. Thanks, TSR
scent reserve fragrances
Finally got my scent reserve after the first shipment didn't get to me think it was down to evri poor delivery service, but got hold of scent reserve and spoke to Pedro on email and was sent out another shipment he was very helpful and also tracked my second shipment and kept me upto date. The fragrances i ordered definitely seem to be like the real scents but only started to use it yesterday so time will tell weather the fragrances last or not.
8 June 2026
Unprompted review
Reply from The Scent Reserve
Hi, Thank you for taking the time to leave a review and for sharing your experience in detail. We're sorry to hear that your original order was delayed in transit, but we're really pleased that Pedro was able to step in quickly, arrange a replacement, and keep you updated throughout the process. We'll be sure to pass your kind words on to him. It's great to hear that you've now received your order and are enjoying the fragrances. We appreciate your feedback and hope you continue to enjoy your scents as you use them. Thanks, TSR
Reply from The Scent Reserve
Hi, Thank you for taking the time to leave a review. We're really pleased to hear that you're happy with the quick delivery and the lovely scents. We truly appreciate your support and look forward to serving you again in the future. Thanks, TSR
Only given 3 stars as some will last…
Only given 3 stars as some will last all day but then there is other ones that don't. However for the price they're not too bad .
25 May 2026
Reply from The Scent Reserve
Hi, Thank you for taking the time to leave a review. We're pleased to hear that you've had a positive experience with some of the fragrances and that you've found them to offer good value for money. We're sorry to hear that the longevity has varied between scents and did not meet your expectations across the range. Fragrance performance can differ depending on the specific scent profile, as well as factors such as skin type and application. We appreciate your honest feedback and your support. Thanks, TSR
The scents are absolutely the best at…
The scents are absolutely the best at an affordable price
25 May 2026
Reply from The Scent Reserve
Hi, Thank you for taking the time to leave a review. We're really pleased to hear that you're enjoying the scents and that you feel they offer great quality at an affordable price. We truly appreciate your support and hope you continue to enjoy your fragrances. Thanks, TSR
Phenomenal customer service!
I've ordered from the Scent Reserve before and been very happy with my purchase. This past weekend, I made my second order (this time for four bottles) and the order arrived today (2 days after ordering). All of the scents are amazing, though I had an issue with one of the bottles. I contacted customer services (around 7pm) and explained my issue. No more than 10 minutes later, I had a reply from a member of the team - Pedro - who apologised for the issue and resolved my problem instantly, issuing a replacement that has already been packed and is ready to send tomorrow. Second to none, customer service!
8 June 2026
Unprompted review
Reply from The Scent Reserve
Hi, Thank you for taking the time to leave such a fantastic review. We're really pleased to hear that you're happy with your second order and that your fragrances arrived quickly and are all enjoying them. It's great to know that Pedro was able to assist you so promptly and resolve the issue with your bottle straight away. We'll be sure to pass your kind words on to him. We truly appreciate your continued support and look forward to serving you again. Thanks, TSR
Decent fragrances
I ordered samples for myself and my husband a couple of weeks ago but didn’t have a list of what each individual fragrance was so I emailed this evening and was pleasantly surprised that Pedro replied right away, I wasn’t expecting that and I now have a list of fragrances, so thank you Pedro! The samples are a decent size for the money, I look forward to using them so I can place a bigger order
27 May 2026
Unprompted review
Good customer service and great products
Good customer service and great products
8 June 2026
Unprompted review
Reply from The Scent Reserve
Hi, Thank you for taking the time to leave a review. We're really pleased to hear that you're happy with both our customer service and our products. We truly appreciate your support and hope you continue to enjoy your fragrances. Thanks, TSR
Had issue with delivery and Pedro had…
Had issue with delivery and Pedro had it sorted within 30mins. Great service.
8 June 2026
Unprompted review
Reply from The Scent Reserve
Hi, Thank you for taking the time to leave a review. We're sorry to hear that you experienced an issue with your delivery, but we're really pleased that Pedro was able to resolve it for you so quickly. We'll be sure to pass your kind words on to him. We truly appreciate your feedback and support. Thanks, TSR
Reply from The Scent Reserve
Hi, Thank you for taking the time to leave a review. We're really pleased to hear that you're enjoying the scents and that you've found them to be long lasting and great value for money. We truly appreciate your support and hope you continue to enjoy your fragrances. Thanks, TSR
Incredible value
Great deal on the website, great scents too, packaging could be a little nicer but unreal value for what you get.
25 May 2026
Reply from The Scent Reserve
Hi, Thank you for taking the time to leave a review. We're really pleased to hear that you're happy with the scents and feel the offer provides unreal value for money. We also appreciate your feedback regarding the packaging and will ensure this is shared with our team for review. We truly appreciate your support and hope you continue to enjoy your fragrances. Thanks, TSR
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