The Shade Store Reviews 68

These shades are overpriced trash. The motorized shades eat lithium batteries and you can't open or close them any other way. A lithium ion battery usually lasts for years, but these things eat one every month with infrequent use. They don't even look that good after a couple months and you'll quickly grow to hate them. Save your money and go anywhere else.

The shades were aesthetically satisfactory.The product is frail. The follow up on repairs is terrible. They don't just send someone out. They wait until parts are delivered, and then they will make an appointment more than one month later to repair. That means if a motor dies (not infrequent, and your shade are at top, you have to sleep in a bright room for over a month. The bearucratic setup really isn't focused on solving your problem

wanted $700 dollars to measure my patio for drapes. I know it sounds unbelievable, yet it is true.
here it is:
Dear Dan,

Thank you for your interest in our measurement services! We appreciate your request for an appointment with our professional team.

Based on the location provided, you are outside of our standard coverage area. As a result, a measurement fee is required to move forward scheduling an appointment.

Your Measurement Fee: 700

I scheduled a repair of a shade and told them about my bldg rules which included no workers after 4 pm. The first repair person arrived after 4 and was solo, even though it was marked as a 2 person job. I rescheduled. The second repair person arrived solo and could not do the job. I rescheduled. The third repair team once again arrived after the building stopped allowing workers. I now have a 4th repair team scheduled. I have lost countless hours of work waiting for people and being on hold to get repairs rescheduled. Whoever is on their repair and scheduling team needs to be fired

Follow up: 2 installers finally arrived. They spent over 90 minutes before putting up a semi-working shade that they admit has internal problems with the mechanism and will not go up all the way. Now a 5th visit will have to follow. I can never get back the hours I spent waiting for repair people not to show up and being on hold waiting to schedule yet another visit

We are just NOT able to get in-touch with the store. Last year, after a prolonged wait of 3+ months, the team at Share Store installed a motorized shade (powered by solar) on our high ceiling with the agreement that they will come by every year to recharge the motor. The motor is beeping and we believe it needs to be charged but we can't reach the install site because of high ceiling.

We have been trying to get in touch over multiple emails and multiple phone calls and there is just no response or acknowledgement. If someone at Share Store is listening, all we ask is to ack and schedule time to service the motor before it completely stops working.

The product is great but the service is pretty bad.

I recently had custom made curtains installed by The Shade Store. Unfortunately, the installation was incorrect, leaving gaps on the sides that let light pass through on the roller. The other curtain is falling on the side. Despite sending several emails to the company, they were not able to even establish a plan to fix the issue. I received automated responses saying that the representative was on vacation or attending a showroom.

As a consumer who paid a premium price for this service, I expected a premium level of customer service. I believe that a company that charges premium prices should be able to provide prompt and effective support to their customers. Unfortunately, in this case, I was disappointed with the level of service I received.

I installed cellular shades in my entire house. It took nearly three months for the order to arrive and the first time it was incomplete. Shades are fine but some of the pull cords started fraying a few months after install. I called to alert the company and they reordered new ones. First they didn’t get here at all. Second time around, they were the wrong color. Third time, they were too long. All this after multiple technicians came to take measurements, time spent on the phone, emailing and waiting at home for technicians to show up. Now I have no idea where I stand because they stopped responding. Their after care service is horrendous. Easy to say you guarantee a product for life but then can’t stand by your promise. Now I am left with no recourse but the Better Business Bureau and the California District Attorney so they can start investigating the company.

I am frustrated with my experience of after care from The Shade Stores based in Los Gatos , Ca. And Tiburon, Ca. Since we moved into our new home in September of 2023 I have been trying to get a new motor for one of our motorized shades which fell down and broke . In the meantime the Tiburon Store has been out to fix a couple of other issues and to measure for a new shade. Each time I have asked about the replacement motor and still I have nothing. I have been in contact with my local store in Los Gatos and have sent numerous emails to 2 employees , sent pictures of the part that’s required and followed up with them. I get promised that they will look into it but still nothing . I would not recommend this store based on my experience. Find a store where they follow through and really care about your custom.

Set up a trade account and ordered curtains for our home. The curtains were 1" too long. I had made it clear from the beginning I didn't want them dragging on the floor. When I complained, I was asked to pay a $250 technician fee for them to come and access even though I'd sent pictures. The local salesperson intervened and the fee was waived. It took 5 months for the repair to be done. Multiple emails and excuses. The local office seems to have no say in what needs to be done. After replying to an email asking how my order went, I was thanked and told they would look into the multiple problems. I asked for an additional discount on a future order, and they have gone dark. Horrible customer service. Especially to a Trade Account.

Bad quality product, breaks all the time. Custome service is very slow.

I ordered the motorized solar shades. The shades are exactly what I needed and the process was without hassle.
Erica at the Roslyn location was excellent! She knew the products and helped pick out the right fabric for my windows and decor. The measurement was done properly, the shades arrived quickly, and the installers were on time and professional. They removed their shoes to protect my floors, meticulously installed the blinds and set up the remote AND the ShadeStore App that enables control of shades with my phone.
The shades look great and the motorized feature works perfectly. The timer function adjusts the shades throughout the day as NW windows get the afternoon sun.
Great product & great service. Absolutely No complaints !

I actually didn’t want to give The Shade Store one star but zero star was not an option.

Issue after issue after issue. Their product is cheap and over priced. The showroom looked great with all the samples but the product I received looks like a rag hanging off the patio door. One shade rolls to far up and tucks behind the roller.

It took them 3X to try fix the issuse but as of today there has bee no resolution. They just keep offering to make it right.

It has been 6 mos, from date of purchase, and Bianca LaRochell keeps offering to make it right but serious I am so tired of dealing with her and the company.

Asked for a refund and they haven’t addressed that issue.

I do not recommend The Shade Store. Their website says, “Satisfaction guaranteed or your money refunded”. Hmm, I don’t think so. All I got was poor customer service and a horrible product.

Use your resources elsewhere.

The only good thing I can say about this company is that their design consultants are lovely, and the technicians are very professional. However, they are overpriced and way over-hyped, for the quality of work they deliver. Also, for someone who prides themselves on customer experience, their customer service is the absolute worst! If I could rate them a zero I would!

My experience with The Shades Store started in June 2023 and ended in February 2024. I placed my order for custom, motorized shades even before I moved into my new apt. I live in a NYC apt., I only have two large, floor to ceiling windows and the cost was $6k. This I was willing to splurge on as I viewed it as an investment. My apt. doesn’t get direct sunlight, thus I expected these shades to last me a long time, which is how I could justify the expenditure.

Three replacement (poorly constructed) shades, incredibly unresponsive customer service (who didn’t even finish the order for the 4th replacement shades after 3 weeks of re-measuring my windows), and 8 months later - I finally got my refund back. And they had the nerve to try to keep almost $850 for the installation fees/taxes. I had to remind them that the sale had been nulled when their product was returned to them, and certainly no installation fee applied, since there was nothing installed on my walls. They even took the screws holding the shades up, so how could they justified trying to keep $850 of my money?!

Absolutely THE WORST experience I’ve ever had with a company! Don’t recommend. Save your time, money and energy. Go to someone else, anyone else.

After spending $45K in the shade store I have received terrible customer service. I’m still waiting for curtain panels for my master bedroom that were supposed to be installed in mid December. This is delaying me moving into my new house. Now I’m being told early February. This is a product that is supposed to have a three week turn around time. I was never told ahead of time it was delayed - they just didn’t show up with the rest of my order which had many mistakes. Measurements were wrong, product info was wrong etc. one of their installers drilled a hole in a window in the wrong location which is visible and just left it there. When I tried to reach customer service no one would call me back, they pass the buck- basically no one cares. It’s hard to get anyone on the phone - they simply email you back but don’t address your problem. After numerous attempts via phone, email etc I finally get customer service to respond and they offer to comp me installation on a single product ($500) for all my problems and then they charged me for it!! I then had to spend another two hours trying to get the charge credited. Multiple emails, phone calls etc. I still haven't resolved the missing curtains. Whenever I have managed to get customer service on the phone they were rude! This is a terrible company - don’t use them. For the prices they are charging they should be providing great customer service!! Look at all the bad online reviews!

I paid $20k in Jun 2023 for blinds and shades. It's now January 2024 and the order has still not been completed.

The blinds themselves are fine, although they were installed too close to the window, so I had to get them remounted so I could actually open the window.

The main problem I have had is with the drapes and the drape tracks. I ordered two specialised tracks.
The first was placed too close to the windows, which prevents me from opening them and the second has never been the correct shape. I'm currently waiting for try number three.

As others have mentioned, their customer service is atrocious and it is incredibly difficult to get timely appointments. I would write emails and call, but was basically just ignored. They even cancelled an appointment I had without notifying me. I finally managed to get a hold of the Customer Experience Manager, who did push things a long initially. That said, I recently emailed to say that I've had enough, and that this is their last try to get it right, and since then I haven't heard a peep.

My advice to anyone, don't go near them. I have tried to be polite in all of my correspondence and work with them to solve the problems, but it has got me nowhere.

Since speaking about my experience to friends and acquaintances, I have since heard back similar stories of a high level of mistakes and difficulty getting refunds. I just don't know how they are still operating.

We ordered blinds and shades for all 3 levels of our entire home. It was a substantial purchase that they made us pay for in full prior to manufacturing. They started installation on 12-6-22. It’s now mid-November of 2023 and we’re now into our 12th month, and we still have a house full of defective products. We're talking every room here. Not to mention the damage they’ve done to our door, casing, and walls. It has been a complete debacle from the start.

We have given them numerous opportunities to properly hang and install the top-quality products we were promised. And each time they have shipped more defective products. Even the latest installer confirms the defects and feels our pain.

They have been long on apologies, but short on providing quality products. We finally told them in October we had had enough and wanted our money back. And we wanted them to pay for all the damages their installers had done to our home. After that, the customer care rep stopped responding. So, we mailed a certified letter to their CEO. But that was met with silence as well. They’ve stopped responding entirely. But silence won’t make us go away.

To say we’re disappointed is an understatement. We’ve now escalated our commitment to full restitution for product and damages.

Ordered and paid for $25,000 of curtain panels. Measurements were a mess, had to go back and forth with them several times as their measurement person couldn't seem to grasp which windows we were even measuring. Finally received them after months of waiting. Installed - they are all too long. Debated if we wanted to deal with taking them down and waiting more time, finally decided to go ahead with it. When the installer removed the six panels he only had one box so he put the remaining four in trash bags and said he would get them taken care of and labeled. Now, two months later two panels shipped back to us, the other four? I called customer service and he said he'd check to see where they were and would get back to me by the end of the following day. If they couldn't locate them, he assured me that they would remake them "free of charge" REALLY? Thanks a lot, how generous. No surprise here, no phone call. I called this morning after not received my promised phone call and evidently they were thrown away. Now we wait, more weeks. This has been going on for close to ten months. I am so frustrated at this point and now it's Thanksgiving and the holidays coming up and I have curtain rods with no curtains.

I ordered the shoji screen like shades for a slider and a side window. The side window shade was cut too short and the slider shade has developed streaking and staining from the sun exposure. I scheduled for remeasurement and possibly replacing, however, after taking time from work to meet the technician, they had to reschedule. I am no longer interested in finding an alternative product and losing time waiting on techs coming to correct errors. The local team in my area are superb but the execution and quality issues are sub par.

From the sale ( they "RANDI" was on top of everything [ gather to get my money], after paid NOT SO MUCH. EXCUSES, DELAYS (scheduled measure and actual install [ called to check on appt was confirmed but at a completely different time than i chose and while on call with Yareidy I received 4 calls stating the installer was out sick, LIES AND MORE BOLD FACE LIES.

Yareidy, the drapes were installed, and done by 7:37PM, yet I see no credit as per our call 625.00 only your email with an WRONG AMOUNT, kindly advise and reply to my emails,. If I do not hear back and see my credit by Monday, I will dispute the entire charge.

From: Yareidy Blanco

Good day Jeff,

I want to once again apologize for the inconvenience we have caused you. As a result of this inconvenience, I will be processing a credit for the installation portion of your project. I will follow up with you tomorrow upon the completion of the shades to ensure everything went well. Please do not hesitate to reach out to me if you need anything else at all.

I appreciate your patience and look forward to a successful installation.

Kind regards,

Yareidy Blanco
THE SHADE STORE
t: 800.264.4594 | p: 914.908.4108 Ext. 610

We ordered new motorized roller shades; they were working fine and then one of them stopped working. I called and told them the issues; they ordered a new motor. No one told me the motor was on backorder until I called. I have to keep calling every single day to get an appointment! Apparently, I live in an out of service area where the technicians do not go often, so I am at their mercy to get an appointment!!!! It's been going on two months now and shade is still not fixed. It's ridiculous, I should have gone somewhere else. The shades are very nice when they are working, if you need repairs, beware!