I ordered myself slippers which arrived on time. Unfortunately they were too big so I returned them using the pre paid label. The money was paid back into my account within a few days. Very good site... See more
Company replied
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See what reviewers are saying
Over the past few years, this is the company I always go to when ordering a certain make of slipper for my Mum. I normally buy a few at a time, so on occasions I have needed to contact the company t... See more
Company replied
The Shoe Shack is an easy firm to deal with; the website is straightforward and packed with shoes and boots, sandals and slippers such that anyone can find a style they like. All the shoes I have purc... See more
Company replied
Easy to order and kept up to date regarding delivery. Love the ladies Mokkers slippers, have ordered several pairs for myself and my mother as now she is getting older needs closed in slippers so she... See more
Company replied
Company details
- #45 of 215 best companies in Shoe shop
Written by the company
Quality footwear at low prices. Shop from a variety of adults and kids shoes. We offer free 30 day free returns and exchanges on all orders.
Contact info
The Shoe Shack, 7 Denington Court, Denington Road, NN8 2QR, Wellingborough, United Kingdom
- theshoeshack.co.uk
4.8
Excellent
328 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Comfy shoes!
Shoes arrived promptly, as described and good value. Very soft and easy to wear.
23 September 2023
Reply from The Shoe Shack
Hi Jacqueline. Thank you for the positive review. I'm glad you have great experience with our service. Have a lovely weekend. Kind regards. Kashif
Order arrived promptly and item was…
Order arrived promptly and item was very satisfactory
Good service
26 September 2023
Reply from The Shoe Shack
Hi Ann. Thank you for the 5-stars. Very much appreciated. Kind regards. Kashif
Great service
Really excellent prices with very quick delivery. I also had to return an item for exchange and this was dealt with extremely speedily.
15 September 2023
Reply from The Shoe Shack
Good morning Janet. Thank you for the 5-star review. We appreciate the positive feedback. Kind regards. Kashif
Reply from The Shoe Shack
Hi Paul. Thank you for the 5-stars. We appreciate the positive review. All the best. Kashif
Speedy and efficient
Fast, efficient service from ordering to receipt. No complaints from me. Good value item and sensible delivery charge.
13 September 2023
Reply from The Shoe Shack
Good morning Aleks. Thank you for the wonderful review. We appreciate it. Kind regards. Kashif
The price is right
The price is right, and delivered my order before the due date. 10/10
13 September 2023
Reply from The Shoe Shack
Good morning Phil. We're glad you had a great purchase experience with us. Thank you for the 5-stars. Kind regards. Kashif
How all businesses should be run!
Had ordered shoes that didn't fit and sent back with a quick refund with no problems, the 2nd ones I ordered didn't arrive in time for my event (due to Royal Mail) and also sent back with no hassle. Very fast responses to my enquiries and quick delivery. Thoroughly attentive company.
2 September 2023
Reply from The Shoe Shack
Good morning Damien. I'm sorry that the shoes your purchased from us didn't fit. Thank you for the 5-star review. We appreciate it. Kind regards. Kashif
Reply from The Shoe Shack
Good afternoon. Thank you for the 5-star review. We're glad you are happy with your purchase and our service. Kind regards. Kashif
Reply from The Shoe Shack
Good morning Mrs Lucas. Thank you for the 5-stars. Have a lovely week. Kind regards. Kashif
Great service with great prices
1 September 2023
Reply from The Shoe Shack
Good morning. Thank you for the positive feedback. We appreciate it. Kind regards. Kashif
Reply from The Shoe Shack
Hi Liz. Thanks for the positive review. We appreciate it. Kind regards. Kashif
Regular repeat orders with a first class service.
Over the past few years, this is the company I always go to when ordering a certain make of slipper for my Mum. I normally buy a few at a time, so on occasions I have needed to contact the company to check stock/colours available. If I do leave a message, Kashif always phones me back. His customer service is truly amazing and the slippers always arrive promptly, well packaged and in first class condition. I really do 100% recommend Kashif and The Shoe Shack to anyone.
31 August 2023
Reply from The Shoe Shack
Hi Lynda. Thank you for the amazing review and for being a repeat customer. We're glad you've had pleasant experiences with our service. Your kind words are very much appreciated. Kindest regards. Kashif
Quick & easy to order fast delivery as…
Quick & easy to order fast delivery as well just a same shoes were to small but will definitely buy again 5*
28 August 2023
Reply from The Shoe Shack
Hi Mick. Thank you for the 5-stars, we appreciate it. Have a good evening. Kind regards. Kashif
Reply from The Shoe Shack
Hi Peter. Thanks for the positive feedback. Have a great day. Kind regards. Kashif
Reply from The Shoe Shack
Good afternoon Graham. Thank you for the 5-star review. I'm glad you had a great experience with us. Kind regards. Kashif
Quick, easy good quality
Quick and easy delivery. Good returns process (though not needed). Excellent product, great quality
4 August 2023
Reply from The Shoe Shack
Good morning Anne. I'm glad you had positive experience with us. Thank you for the 5-stars. Kind regards. Kashif
Reply from The Shoe Shack
Good morning Susan. Thank you for the great review. We appreciate it. Kind regards. Kashif
The fast delivery was first class
5 August 2023
Reply from The Shoe Shack
Good morning Mo. Thank you for the positive review. We appreciate it. Kind regards. Kashif
Reply from The Shoe Shack
Hi there. Thank you for your 5-star review. We appreciate it very much. Kind regards. Kashif
Excellent service and helpful…
Excellent service and helpful communication by phone and email. It was also very good to be able to order different sizes, try them on, return the shoes not required with free return postage and get a prompt refund.
The shoes are exactly what we wanted and of good quality.
2 August 2023
Reply from The Shoe Shack
Hi Mel. I'm glad you had a great purchase experience with us. Thank you for the amazing review. All the best. Kashif
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