The Sleeping Bag Store Reviews 

596
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional customer service, praising the helpfulness and responsiveness of the staff in resolving issues and providing information. Many people also appreciate the fast and reliable delivery service, with items often arriving promptly or even earlier than expected. The products themselves are frequently described as high quality and good value, with a wide selection available at competitive prices. However, some customers noted that certain products, like sleeping bags, can be bulky when packed or difficult to deflate, roll up, and store. A few people also experienced initial issues with product quality, such as manufacturing faults or items losing down, though these were often resolved by the company's excellent customer service.

What people talk about most

Product

Users describe positive interactions with product, highlighting a wide choice of sleeping bags available at... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the quick and... See more

Quality

Consumers find quality to be positive, with many reviewers praising items as well-made, of good quality, and... See more

Price

Reviewers highlight positive aspects of price, consistently praising the competitive and affordable pricing... See more

Customer service

Reviewers consistently express high satisfaction with customer service, often describing it as "exceptional,"... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No quibble replacement. After receiving an "empty bag" - with apologies from the royal mail. I contacted Stuart and within the space of 5 minutes he'd arranged for a replacement to be sent 24hour tra... See more

Rated 5 out of 5 stars

I'm always skeptical about trying new companies that seem to have 'too good to be true' pricing, especially when they have higher than usual reviews. Nothing to worry about here. Paid for next day del... See more

Company replied

Rated 5 out of 5 stars

One of the best customer experiences I’ve had in a long time; Stewart was beyond helpful and reassuring when there was an issue with DPD. I honestly couldn’t recommend him, and the team at The Sleepin... See more

Rated 5 out of 5 stars

A good price and very speedy delivery. It all got better after I found a slight manufacturing fault with the bag I bought - it was losing a bit of down after a couple of nights use. I emailed them... See more


Company details

  1. #20 of 78 best companies in Camping Shop

Written by the company

The UK's specialist sleeping bag store. Based in the North of England we are a specialist store dedicated to sleeping bags (and their accessories of course). So if you need something to head off bikepacking or hiking, travelling around Thailand, or just something for the folks to sleep in when they stay over we have the bag for you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

596 reviews

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Asks customers to review

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4.9

All reviews

(596)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very positive experience

The correct product was shipped and delivered by post promptly. I had cause to call customer support who were very helpful - hence 5 stars. The issue was Goolgle Pay had somehow provided the wrong address but customer support shipped another item promptly so I still got my sleeping bag in time for my trip.

30 May 2023
Rated 5 out of 5 stars

Excellent service

Excellent service. Great price and quick delivery. Very happy with the sleeping bag, ideal for my daughter’s first time going to a festival. Hasn’t been used yet but looks to be good quality.

1 May 2023
Rated 5 out of 5 stars

Fantastic Customer Service

Highly recommended. I encountered an issue with one of the products I'd purchased from the company which was quickly resolved and a replacement sent out. Great customer service and communication throughout. Will definitely be using again.

4 May 2023
Unprompted review
Rated 5 out of 5 stars

Quality products at an affordable price

Can't fault The Sleeping Bag Store, amazing quality products at an affordable price. I had a query about my order and the customer services team were so helpful and called & emailed me. I would definitely recommend ordering from them and I will definitely be making future purchases. Thank you.

26 April 2023
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Massive range of bags with all the specs clearly stated, including the packed size which is important when bikepacking. Quick delivery too, but I did pay extra.

2 April 2023

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