Great customer service. Something that seems to be missing alot at the moment. Absolutely delightful to deal with.
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See what reviewers are saying
The Smoking Jacket has probably the best customer service I’ve ever dealt with. Sonal is a wonderfully helpful and welcoming manager and is so easy to chat with about orders. From visiting the shop in... See more
This smoking jacket is a beautifully made, high quality item of clothing. Absolutely thrilled with this. Truly a special, and very lovely jacket, made even more stunning by the embroidered monogram... See more
My kornona filter cigarette machine had broken, l was lost without this as l missed my pink cigarettes. Upon receiving my new machine from the smoking jacket it was wonderful. I then realised how I f... See more
Company details
Written by the company
Tobacconist selling fine Cigars, Snus, Dokha and Pipe Tobacco based in SW London.
Contact info
205 Earls Court Road, SW5 9AN, London, United Kingdom
- 0207 373 8966
- sonal@thesmokingjacketshop.co.uk
- thesmokingjacketshop.co.uk
4.7
Excellent
75 reviews
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Dispatched when said would be
Dispatched when said would be. Decent cigar selection this month and last.
7 December 2021
I haven't received my order and unable…
I'm very happy with the product and the quick response smokingjacket with the query regarding delivery.
9 November 2021
Reply from The Smoking Jacket
Hi Debbie,
Further to our telephone conversation, after I had tracked the package, we can confirm the order was delivered and signed for 1 hour after this review.
The contact details are under "contact us" at the bottom of the website.
If you have any issues, please don't hesitate to contact me directly.
Have a great day!
Sonal
Excellent service very fast and product…
Excellent service very fast and product as described *****
24 October 2021
Six stars if I could
Beyond excellent, they went more than the extra mile to help a beginner like myself out. I will become a regular, the little things go along way. It is great to know "old school" service hasn't died.
20 September 2021
The Smoking Jacket is a fabulous shop…
The Smoking Jacket is a fabulous shop and Sonal is a wonderful proprietor. Great range and price; wedded with fabulous expertise and a willingness to share knowledge with those not as clued up. Genuinely worth calling in and/or ordering their monthly subscription boxes, fabulous value delivered to your door.
31 July 2021
Really good customer service
Really good customer service, and a great selection of cigars.
24 July 2021
Excellent customer service
Excellent, sent email requesting further details on my order. Within minutes i had photos and info. Will certainly be buying from them again.
26 April 2021
Great fast delivery and cigars in super…
Great fast delivery and cigars in super condition & packaging
6 February 2021
Excellent service
Speedy delivery with great care taken in packaging. Quick response when needed assistance. Excellent service all round!
29 January 2021
Stunning.
This smoking jacket is a beautifully made, high quality item of clothing.
Absolutely thrilled with this.
Truly a special, and very lovely jacket, made even more stunning by the embroidered monogram that I requested on the breast pocket.
I can't praise this purchase highly enough.
2 January 2021
The Smoking Jacket has probably the…
The Smoking Jacket has probably the best customer service I’ve ever dealt with. Sonal is a wonderfully helpful and welcoming manager and is so easy to chat with about orders. From visiting the shop in Earls Court a few times, I have seen the vast selection of liquor, wine and tobacco that is available for very reasonable prices. I wouldn’t shop anywhere for my tobacco.
19 October 2020
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