Managed to get two albums, for my son, which couldn't be bought anywhere else. He has told me they are coloured vinyl as well. Very reasonably priced. Delivered in time for Christmas. Only dow... See more
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Review summary
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Very good service
Company replied
The interior package was a little smashed, but mostly arrived intact. At that price, should have been immaculate.
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Absolutely flawless shopping experience. I placed an order at 11pm, received order confirmation promptly. It was dispatched the next day at 11am, received email with tracking info. It was deliv... See more
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Company details
- #59 of 61 best companies in Music shop
- #17 of 18 best companies in CD Shop
- #25 of 26 best companies in Record Shop
Written by the company
The Sound of Vinyl is the home of coloured, limited edition and classic vinyl. Start, build or refine your music collection with exclusive new releases and the ultimate classics. We offer free UK returns. Speedy and friendly service. Shop The Sound of Vinyl today. Never miss an exclusive and join our mailing list! Enjoy 10% off your first order.
Contact info
United Kingdom
- thesoundofvinyl.com
3.7
Average
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very bad experience
Very poor customer service.
I have received factory faulty record (record was un-listenable and it damaged my stylus), I was not able to get replacement even when it was still in stock.
The whole process was exhausting, asking me for proof to send it pictures, video of vinyl ( it is very difficult to take a picture of grooves on records )
They did offer me 15% off and keep un-listenable record or send it back for full refund. I asked for full refund which for some reasons I only received partial refund. At the end I got no record, damaged stylus and I have been charged for delivery!
24 September 2024
Unprompted review
Reply from The Sound of Vinyl
Hey M.J,
Thank you so much for taking the time to leave us a review. We think customer satisfaction is essential and we are genuinely sorry that we haven’t met your expectations on this occasion and we are truly sorry for any damage that may have occurred to your stylus.
So we can take a further look into this matter, please get in touch with us at
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674=sound_of_vinyl
and provide us with as much information as you can, and we’ll take a look and get back to you as soon as we can.
Best regards,
Tamia -
Reply from The Sound of Vinyl
Hey Millie,
Thank you so much for leaving us a 5-star review – we are ecstatic about it and even more happy to hear that your brother loves the vinyl!
We can't wait for you to shop with us again soon. 😊️
Best regards
Tamia -
Thank you very much for everything…
Thank you very much for everything since everything is more than excellent. I wish you all the best!
Zdenko
1 August 2024
Reply from The Sound of Vinyl
Hey there,
Thank you so much for your review. We love seeing five stars and happy customers.
We are over the moon to hear how excellent your experience with us was and we hope you choose to shop with us again! 😊️
Best regards,
Tamia -
Perfect experience, zero complaints
I was looking to buy a super rare Empire of The Sun vinyl, but the official site had stopped selling it, so when I found this website I was surprised they had it. I bought it on Monday and it arrived on Thursday of the same week. This shipping time was so insanely impressive because I live in Florida and it shipped from the UK. The order shipped from the warehouse fast, once it was in transit it moved fast, and it arrived in perfect condition. 10/10, I will absolutely be buying from here again!
18 September 2024
Unprompted review
Reply from The Sound of Vinyl
Hey Murray,
Thanks for your review. We love seeing five stars and happy customers.
We are glad to hear that you managed to find the exclusive vinyl you were looking for on our store! We hope you choose to shop with us again soon for another store exclusive.
Thanks
Cheyenne
Reply from The Sound of Vinyl
Hi Don,
Thank you for your feedback! We’re delighted to hear that your items were well packed and arrived quickly. Ensuring our customers get their orders quickly and in perfect condition is our highest priority.
Best regards,
Amelia
Vinyl record
Vinyl received well packaged in perfect condition.
Fast delivery
No problem ordering other items in the future.
25 August 2024
Reply from The Sound of Vinyl
Hi Stephen,
Thank you for your wonderful feedback! We're delighted to hear that your vinyl arrived well-packaged and in perfect condition, and that you were pleased with the fast delivery.
It’s fantastic to know that you had a smooth experience with us. We look forward to assisting you with your future orders and providing the same level of service.
Best regards,
Amelia
Great online service.
25 August 2024
Reply from The Sound of Vinyl
Hi Dave,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our online service. Providing excellent service is our top priority, and it’s wonderful to know that we’ve met your expectations.
Best regards,
Amelia
Great shop!
Had a few purchases from sound of vinyl now, the most recent being a preorder of Mark Lanegans Bubblegum, which arrived the day it was released. Everything is always well packaged, and delivery is prompt and tracked. I definitely would recommend The Sound of Vinyl.
Edited for spelling
22 August 2024
Reply from The Sound of Vinyl
Hey Diane,
Thank you so much for leaving us a 5-star review – we’re over the moon about it and so happy to hear that your experience with us and the delivery service was superb!
We can't wait for you to shop with us again soon. 😊️
Thanks
Tamia -
Reliable service and excellent choice
15 August 2024
Reply from The Sound of Vinyl
Hey Ginny,
Thank you so much for your review I am so glad to hear that you had an excellent experience with us. We love seeing five stars and happy customers.
We hope you choose to shop with us again soon. 😊️
Many Thanks
Tamia -
Reply from The Sound of Vinyl
Hi Tanya
Many thanks for leaving us with a 5-star review.
We're happy to hear your order arrived on time and as promised! 😀️
We hope you choose to shop with us again soon.
Many thanks again,
Sarah
Pre Ordered the new John Grant album…
Pre Ordered the new John Grant album with free signed print. I received the album with no signed print put was refunded less that £1.Dont advertise what you can't supply!! A bit peed off to say the least!!
23 August 2024
Unprompted review
Reply from The Sound of Vinyl
Hi Peter
Thank you for taking the time to leave us a review.
We think customer satisfaction is essential and are genuinely sorry that we haven’t met your expectations on this occasion.
If you would like to discuss this further with our Customer Service Team, please reach out to us via the link below.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new
Many thanks,
Saran
Good selection of vinyl
25 July 2024
Reply from The Sound of Vinyl
Hi Mrs Watson
Thank you so much for the 5-star review, we're glad you like our selection of vinyls!🎵️
Enjoy your new purchase and we hope you shop with us again soon!
Many thanks,
Sarah
Great addition that I never knew I…
Great addition that I never knew I wanted but advert was great. Ordering was easy too
16 August 2024
Reply from The Sound of Vinyl
Hi Mr I
Many thanks for the 5-star review, we're glad you've had an easy experience!
Enjoy your new purchase and we hope you choose to shop with us again soon 🙂️
Many thanks again,
Sarah
Reply from The Sound of Vinyl
Hi Jonny
We appreciate the 5 stars and positive comments, thank you so much!
We hope you choose to shop with us again soon 🙂️
Many thanks,
Sarah
Fair prices and reliable delivery
22 August 2024
Reply from The Sound of Vinyl
Hi Andrew
Many thanks for the 5-stars and positive comments!
We hope you choose to shop with us again soon 🙂️
Many thanks again,
Sarah
Dreadful company!!
So two music records i have now had, to return, due to thinking i would be getting music cds!! Very misleading on the information of what i assumed i would be receiving!! The first record i returned, i also explained, that i didn't want any further music records sent, which i may have already pre-ordered, unless it would be a music cd!! Well, they didn't obviously take note of that, and since then, i have had to waste my time returning yet another record!!
15 August 2024
Reply from The Sound of Vinyl
Hi Shelley
Thank you for the review.
We’re sorry to hear about the issues with your order.
So we can look into this, please get in touch with us via the link below and provide us with as much information as you can, and we’ll take a look and get back to you as soon as we can.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new
Many thanks,
Sarah
Top class
The service offered by The Sound of Vinyl is always first class from beginning to end.Care is taken with packaging as well,which is always the sign of a great supplier.A first class performance always assured.
15 August 2024
Reply from The Sound of Vinyl
Hi Alan
We appreciate the 5 stars and sharing your experience with us, thank you so much!
We hope you choose to shop with us again soon 🙂️
Many thanks,
Sarah
Reply from The Sound of Vinyl
Hi Scott
Thanks so much for the 5-star review.
We're happy to hear your order arrived quickly and well packaged!😀️
Enjoy your new purchase and we hope you shop with us again soon.
Many thanks,
Sarah
Fantastic pricing
Fantastic pricing, delivered ahead of general release, very well packaged.
15 August 2024
Reply from The Sound of Vinyl
Hi Paul
We appreciate the 5-stars and positive comments - thank you!
We hope you shop with us again soon 🙂️
Many thanks,
Sarah
Reply from The Sound of Vinyl
Hi Kevin
Thank you so much for the positive review, we're glad you've experienced a good service!
We hope you choose to shop with us again soon 🙂️
Many thanks,
Sarah
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