Got a good deal on a pair of trainers from The Sprts Edit, but delivery was slow as Evri lost them which was frustrating. Sofia from customer services was very responsive and arranged a replacement or... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve used this company a few times now and they’ve been great. Fast shipping. Yesterday I had an issue where I noticed the shipping address had gone through incorrectly on my order. It was evening an... See more
Company replied
Sports Edit (sofia) customer services were amazing… Ordered trainers delivered by courier who left them in the blue recycle bin (do not get me started). I was out of the uk when they were deli... See more
Company replied
I've had a great experience with the TSE overall. Recently had to contact customer services about a faulty item and they sorted out the issue for me very quickly. Thank you Sofia! 🙂 Would recomm... See more
Company replied
Company details
Written by the company
At The Sports Edit, we want to inspire your movement. As part of the Marks & Spencer family, we bring you a trusted, curated selection of the world’s most exciting activewear brands. From global names like Nike, Adidas and On, to emerging brands like Sweaty Betty and Varley, we’ve got you covered for any activity. Shop with confidence, knowing you’re backed by M&S’s legacy of trust, style and value. *Enjoy FREE shipping on UK orders over £70, FREE UK returns/exchanges, and 10% off your first order.*
Contact info
London, United Kingdom
- support@thesportsedit.com
- thesportsedit.com
4.0
Great
928 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered the wrong item by mistake
Ordered the wrong item by mistake, waqar was quick to respond and extremely helpful. Would definitely recommend.
26 December 2025
Unprompted review
Reply from The Sports Edit
Hey Karen, thank you for your kind feedback! We’re delighted to hear that everything was all sorted for you quickly.
Always here to help,
The Sports Edit Team
Waqar really helpful and impressed
Waqar really helpful and impressed
26 December 2025
Unprompted review
Reply from The Sports Edit
Hi Paul, thank you for your positive review! We are so pleased to hear that Waqar was able to help with your query.
Always here to help,
The Sports Edit Team
I ordered something in error
I ordered something in error, I sent an email and had an almost immediate response to say they had cancelled the order and refunded me.
This was on Christmas Day ! So exceptional service
25 December 2025
Unprompted review
Reply from The Sports Edit
Hi Michelle, thank you so much for your 5-star review! We’re really glad we could help get everything sorted quickly for you during this festive period. We truly appreciate you taking the time to share your experience.
Always here to help,
The Sports Edit Team
Fast delivery
Really good experience ordering from this company. Ordered late at night and shipped and received in a day. Same with my partners order. Really happy with the service :)
8 December 2025
Unprompted review
Reply from The Sports Edit
Hey Imogen, thank you for the 5-star review! We’re delighted everything arrived so quickly and that both orders went smoothly. Really appreciate you sharing your positive experience, and we look forward to welcoming you back again soon :).
Always here to help,
The Sports Edit Team
Good customer service
I ordered a pair of leggings for a Christmas present at the busiest time of year. My delivery was delayed with Evri so I contacted customer services. Waqar raised a query and it was resolved-receiving my parcel within a couple of days. Thank you
22 December 2025
Unprompted review
Reply from The Sports Edit
Hi Andrea, thank you for the wonderful review! We’re so glad we could help get this all sorted for you just in time for Christmas, and we’ll be sure to pass your kind words on to Waqar :).
Always here to help,
The Sports Edit Team
Great customer service from start to…
Great customer service from start to finish. Super responsive customer service with a personal touch.
Thanks
21 December 2025
Unprompted review
Reply from The Sports Edit
Hi Cameron, thank you so much for the lovely 5-star review! We’re really pleased to hear you had a great experience and greatly appreciate your kind words.
Always here to help,
The Sports Edit Team
Fantastic Customer service
Customer service was great. I had ordered 2of same item in error. First one arrived then second one didn't. Customer service checked courier tracker and could see item undelivered. Refund was made immediately. So refreshing to have great customer service. Will definitely use this site again. Well done 👍
19 December 2025
Unprompted review
Reply from The Sports Edit
Hi Catherine, thank you so much for your wonderful review! We’re really glad we could help resolve this quickly, and greatly appreciate your kind. We look forward to welcoming you back again soon.
Always here to help,
The Sports Edit Team
The excellent Sport Edit
Great company to deal with.
Goods as ordered
Delivery as specified
First time we have dealt with Sport Edit.
Jasmine Customer Service
Excellent
Thank you Jean and Eric
18 December 2025
Unprompted review
Reply from The Sports Edit
Hi Jean & Eric, Thank you for the wonderful 5-star review! We’re so pleased your first experience with us was a great one, and we’ll be sure to pass on your kind words.
Always here to help,
The Sports Edit Team
Excellent prices
Excellent prices, products and speedy delivery. How it should work!!
18 December 2025
Unprompted review
Reply from The Sports Edit
Thank you so much for your very kind review! We’re delighted to hear that you’re happy with your purchase from us :).
Always here to help,
The Sports Edit Team
After sales service
Bought a pair of Nike metcons back in September. Fast forward 3 months and I experienced an issue with the product. I contacted sportsedit regarding the problem and found the service being offered and then provided was exceptional from Sofia. Very happy with the outcome and after service.
15 December 2025
Unprompted review
Reply from The Sports Edit
Hi Daniel, thanks so much for the 5-star review! We’re really glad we could help get things sorted for you quickly, and we’ll be sure to pass your kind words on to Sofia.
Always here to help,
The Sports Edit Team
Order not arrived and no response from Sports Edit Support
I made an order in November and it has not arrived. I have sent three emails to the Sports Edit support email but have not received a reply to the query. I have also chased the delivery company myself directly but no luck so far. I'm not sure how long it will take to receive a response from Sports Edit and a refund. I would hesitate to order from this company if you want a reliable delivery and reasonable response time to queries.
15 December 2025
Unprompted review
Reply from The Sports Edit
Hi Lisa, thank you for your feedback, and we’re really sorry to hear about your delivery experience. Our team have been in touch regarding your order, and we apologise if this was previously missed. This certainly doesn’t reflect the level of service we aim to provide. We can confirm that your query has now been fully resolved, and please accept our sincere apologies for the unexpected delay with your shipment.
Always here to help,
The Sports Edit Team
Reply from The Sports Edit
Hi Jasmina, thank you so much for the 5 stars! We really appreciate your support.
Always here to help,
The Sports Edit Team
Brilliant customer service!
3 December 2025
Unprompted review
Reply from The Sports Edit
Hi Catherine, thank you so much for your 5-star review! We really appreciate you taking the time to share your positive experience. We're thrilled to hear you're happy with your order and our service.
Always here to help,
The Sports Edit Team
Issue Resolved Smoothly with Friendly Support
My order initially arrived with the wrong items, which was quite disappointing — I received shoes and a sweater instead of what I had ordered, and the product I wanted was temporarily out of stock.
Fortunately, the customer service team handled the situation very well. They communicated clearly, sent me the correct products afterwards, and made sure everything was resolved neatly. Even though it started off a bit inconvenient, I really appreciate the friendly and helpful way it was taken care of.
4 December 2025
Unprompted review
Reply from The Sports Edit
Hi Claire, thank you so much for your honest review. We're really sorry again for the mix-up with your order, but glad our team could get everything sorted for you quickly and with care. We truly appreciate your patience, and kind words
Always here to help,
The Sports Edit Team
5 star service from Jasmine at The…
5 star service from Jasmine at The Sports Edit. I received my item and there was a mark on it so I contacted The Sports Edit and was offered a partial refund to rectify the issue, very happy and great service, thank you
1 December 2025
Unprompted review
Reply from The Sports Edit
Hey Shelley, thank you for your very kind 5 star review! We are so pleased to hear that our team were able to help resolve your query quickly, and that you had a great experience with us.
Always here to help,
The Sports Edit Team
I was nervous about ordering because of…
I was nervous about ordering because of the negative reviews but I shouldn't have worried, easy ordering with a good discount and I received my order within 2 days with regular order & delivery updates.
2 December 2025
Unprompted review
Reply from The Sports Edit
Hi Hannah, Thank you so much for your lovely review. We’re really pleased to hear everything went smoothly for you, and we truly appreciate your support.
Always here to help,
The Sports Edit Team
Positive experience
I haven’t ordered with sports edit before but they sell a lovely range of clothes.
I bought some lounge wear for my holiday this weekend but Evri messed up with delivery and ignored my instructions, so I couldn’t find where they had delivered the package.
Initially, customer service was very quick. I then asked for a help to locate the item (hoping for the parcel to be found or I could get a reshipment as it could still get to me in time), however, they then didn’t reply until three days later. They did eventually offer a full refund which was great if them, so I will order from them again in the further when there isn’t a time constraint.
2 December 2025
Unprompted review
Reply from The Sports Edit
Hey Felicia, thank you so much for your positive review! We really value your feedback regarding this, and we greatly appreciate your patience during this busy time of year. If you need anything in the future, we will always be here to assist
Thank you again,
The Sports Edit Team
Excellent customer service
Excellent customer service. My parcel went missing, which was Evri's fault rather than The Sports Edit. My issue was handled quickly and professionally, and the refund was arranged without any problems. Thank you, Jasmine, for the support.
2 December 2025
Unprompted review
Reply from The Sports Edit
Hey Waldemar, thank you so much for your lovely review! We are so glad to hear you have had a great experience speaking with our team, and really appreciate you taking the time to rate us 5 stars :).
We are always here to help,
The Sports Edit Team
Prompt response to a mixup
Prompt response to a mixup, not of Sports Edit's fault. Evri semed to have mashed up my order with someone else's and supplied three teeshirts and a pair of shorts instead of a pair of tainers and socks! Jasmine sorted it out very promptly and I will donate the unwanted clothes to a good cause - some one will enjoy them I'm sure
1 December 2025
Unprompted review
Reply from The Sports Edit
Thank you so much for your positive review! We’re really sorry to hear you had issues regarding your shipment, but pleased to hear that our team had everything resolved for you super speedy.
Always here to help,
The Sports Edit Team
I made an order during Black Friday…
I made an order during Black Friday sales for a shoe and had to cancel - sportsedit responded quickly after emailing and refunded /cancelled orders without any issue.
would love to buy from them again.
28 November 2025
Unprompted review
Reply from The Sports Edit
Hey Jeffrey, we’re really pleased to hear that we could help, thank you so much for your very kind review!
Always here to help,
The Sports Edit Team
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