The Steel Gallery Reviews 

199
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers often praise the staff for being extremely helpful, offering clear advice, and guiding them smoothly through the custom ordering process. Consumers frequently highlight the top-tier quality of the bespoke metal gates, decorative panels, and wall art that beautifully transform outdoor spaces. Buyers also appreciate the careful packaging and the ease of installing these items at home. However, some reviewers were not happy with the delivery service, noting courier delays, lost packages, or inefficient logistics. Despite these occasional shipping hiccups and long waiting times, people remain thoroughly delighted with the stunning final products and overall service.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often expressing delight with their purchases and... See more

Quality

Consumers find quality to be positive, consistently expressing delight with the superb and well-crafted metal... See more

Order

People report positive experiences with order, highlighting an easy website process and helpful staff... See more

Delivery service

Clients share ambiguous opinions on delivery service, highlighting a mix of timely and problematic... See more

Service

Reviewers mention positive feedback about service, expressing delight and stating they would gladly do... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at The Steel Gallery were extremely helpful throughout the ordering process for our gate and side panel. Both items arrived within the promised timeframe and were straightforward to install.... See more

Rated 5 out of 5 stars

Aluminium garden gate (Setosa Leaf Design) custom made and delivered. Great service. Many thanks to Mike for his help and support. Over the moon with the results. Beautiful gate. Would thoroughly reco... See more

Rated 5 out of 5 stars

I purchased two lovely aluminium gates, one of which was a non-standard arrangement with regard to the post fixings. Steel gallery staff were very helpful in making sure that the gates were exactly... See more

Rated 5 out of 5 stars

We are renovating a 200 year old house and chose the tree of life gate in a vibrant green. It looks amazing and has brightened a dark side return. The ordering process was easy and the delivery spe... See more


4.6

Excellent

TrustScore 4.5 out of 5

199 reviews

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4.6

All reviews

(199)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

New side gate

We ordered a new full length gate from The Steel Gallery. They delivered on time and the gate is a quality product, I installed it myself and had no problems and the finished install looks great.
When ordering i phoned the company for assistance with what I needed to order and how to ensure the product would suit the opening and received good advice.
Good company, very helpful staff and quality product thank you.

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Perfect planters in my favourite colour

A great product, delivered on time. My planters, complete with their attractive screens are exactly as pictured and described on the website. I chose the bright blue version, which perfectly matches other pots and railings in my garden. A friend and I attached the screens to the planters without any problem.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Simply the Best

From our very first contact with The Steel Gallery we received excellent service and advice. The trellis screen was to replace a dying laurel hedge down the side of our driveway. After choosing the design and height I wanted the screen to be the same colour as our front door. This was no problem and we obtained the ral colour code from door manufacturer the screen is a perfect match. Everything went to plan, drawings were accurate, delivery on time, exceptional packaging and a really quality product at a reasonable price. I'd have no problem in recommending The Steel company. Will be ordering a matching side gate in due course.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

The Steel Gallery customised gate

The Steel Gallery offers a great range of interesting designs and we used their custom build facility which allowed us to specify a wide gate opening. The custom made side panel with our house name and number in the font of our choice was also amazing. The all aluminium construction is great - strong but light and corrosion proof. All round very happy with the outcome which has really elevated the appearance of our property.

2 September 2024
Unprompted review
Rated 5 out of 5 stars

The screen purchased arrived well…

The screen purchased arrived well packaged and on the delivery date specified. They have been used to provide shade and architectural softening for a solar battery installation. All visitors have commented on the amazing improvement the addition of the screens have made.

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Perfection

Delighted with my new side gate which was easily fitted by my local handyman. Excellent communication throughout and bespoke measurements were delivered to the exact millimetre. A perfect fit. Highly recommended and lots of positive comments from neighbours.

23 June 2025
Unprompted review
Rated 5 out of 5 stars

We're delighted with our gate

We're delighted with our gate. We asked for the design to be reversed so that the trees appeared to grow from the hinge side. This was not a problem, nor was the provision of a pair of gate stoppers which are normally only supplied with posts. It fitted perfectly. The communication was excellent and I cannot fault the company.

29 June 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous Screens

I bought 3 aluminium screens in anthracite to put on top of 3 fence panels. I was kept informed about delivery and when they arrived they were well packed.
They look amazing, I have received so many compliments. I have also painted the fence to match.

25 July 2024
Unprompted review
Rated 5 out of 5 stars

Quality product at competitive price

Thought the products this company produced looked good quality and the guys understood my request for additional holes for fixing. The biggest problem was choosing the design as they were all great. It was ready exactly on the date they said and it arrived so well packaged it took me 45 minutes to open it. So delighted with screen and just wondering if there is somewhere else in my garden I can use their products.

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Great product and service

We have been supplied with the most fantastic Corten Steel Chimnea. Great quality and worth the weight to have it weathered. Looks great in the garden and the people at the company are so helpful.

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Happy Customer

We have a small garden and wanted something to give impact. The screens certainly do that.They are excellent quality and love the anthracite grey colour.

5 March 2025
Unprompted review
Rated 3 out of 5 stars

I have given this company 3 stars not…

I have given this company 3 stars not because of the goods or quality but the overall customer service.I bought panels for my garden ,very happy with these.....then decided I would like a gate to match,ordered it ,was informed it would be a 14 days .26 DAYS LATER ! still no gate ??trying to get through on the phone is a pain no one answers ! By this time its too late I have had to cancel the order and request a refund, as by builder has had to make a gate as I share a garden gate with a neighbour and need one!
I think in future they should say that the order might take a few weeks! then you won't be disappointed. .Don't book any builders etc until you receive your goods. That's my only criticism about the company

12 June 2025
Unprompted review
Rated 5 out of 5 stars

We ordered a bespoke gate

We ordered a bespoke gate, well worth the wait; we’re delighted with the gate and the people we dealt with. Their products are so popular, allow a little Leeway for delivery; the wait is worth it.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Great products

Great products. Great Service. All round a great experience.

Ordered a gate and matching wall art from The Steel Gallery and can't praise them enough! Aleisha was more than helpful from start to finish; nothing was too much to ask.

Updates were provided whenever i asked and the product arrived superbly wrapped.

10/10 Experience!

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Blue woodland metal garden screen

I bought a blue woodland screen panel to brighten a house wall in an outdoor courtyard and I am very pleased I did ! The shade of blue perks up the house and provides a focal point. Installation was easy and the panel is high quality . I was so happy with my purchase I ordered again. This time a circle to add a focal point above a garage door. I have no problem in recommending The Steel Gallery.

25 November 2024
Unprompted review

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