The Steel Gallery Reviews 

199
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers often praise the staff for being extremely helpful, offering clear advice, and guiding them smoothly through the custom ordering process. Consumers frequently highlight the top-tier quality of the bespoke metal gates, decorative panels, and wall art that beautifully transform outdoor spaces. Buyers also appreciate the careful packaging and the ease of installing these items at home. However, some reviewers were not happy with the delivery service, noting courier delays, lost packages, or inefficient logistics. Despite these occasional shipping hiccups and long waiting times, people remain thoroughly delighted with the stunning final products and overall service.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often expressing delight with their purchases and... See more

Quality

Consumers find quality to be positive, consistently expressing delight with the superb and well-crafted metal... See more

Order

People report positive experiences with order, highlighting an easy website process and helpful staff... See more

Delivery service

Clients share ambiguous opinions on delivery service, highlighting a mix of timely and problematic... See more

Service

Reviewers mention positive feedback about service, expressing delight and stating they would gladly do... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at The Steel Gallery were extremely helpful throughout the ordering process for our gate and side panel. Both items arrived within the promised timeframe and were straightforward to install.... See more

Rated 5 out of 5 stars

Aluminium garden gate (Setosa Leaf Design) custom made and delivered. Great service. Many thanks to Mike for his help and support. Over the moon with the results. Beautiful gate. Would thoroughly reco... See more

Rated 5 out of 5 stars

I purchased two lovely aluminium gates, one of which was a non-standard arrangement with regard to the post fixings. Steel gallery staff were very helpful in making sure that the gates were exactly... See more

Rated 5 out of 5 stars

We are renovating a 200 year old house and chose the tree of life gate in a vibrant green. It looks amazing and has brightened a dark side return. The ordering process was easy and the delivery spe... See more


4.6

Excellent

TrustScore 4.5 out of 5

199 reviews

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4.6

All reviews

(199)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

We purchased panels to enhance a dull…

We purchased panels to enhance a dull area in front of our home where there was no room for plants. The results we think are amazing and so do our neighbours. I’ve enclosed photos see what you think. The panels are well constructed and almost maintaince free. We are so pleased and will be buying more for our pergola.

2 July 2024
Unprompted review
Rated 5 out of 5 stars

Good value, quality products

We weren’t sure what to expect reading some poor reviews but we needn’t have worried. Good value quality products (gate and wall panel) which look great. The only downside was that the lead time was quite a bit longer than stated. I struggled to get through on the phone but Aleisha was very helpful and responded to emails within 24 hours. Overall very happy.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Had a beautiful black aluminium bespoke…

Had a beautiful black aluminium bespoke piece of wall art made by these guys and they made a lovely job of it. It was also made to the exact size to fit a particular spot and the fittings were also included. The finish of the product was perfect and have now managed to back light it so I can appreciate it at night too. All came very well packaged so no damage in transportation. Thank you Steel Gallery for a wonderful job👍

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Top Class Experience

Was looking for a sensibility priced metal gate to replace wooden one. As with our modern times I Google metal gates and got bombarded with adverts and links to companies selling them. So I did my research and found the Steel Gallery. I was impressed by the range and price. The website was so easy to navigate when ordering. The new gate was delivered on time a few weeks after purchase. The who experience was painless and the quality of the gate is top class. A company I would use again and would recommend.

1 February 2025
Unprompted review
Rated 5 out of 5 stars

woodland aluminium gates.

Purchased 2 woodland aluminium gates.
Dispatched quickly, and very well packaged.

There was a small issue with one of them, but their customer service department soon offered a remedy.

Makes the front of the house look classy and unique.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous screens

These gorgeous screens more than lived up tonexpectations. They look great in both natural light and solar lights

Very responsive customer service with usefulness for installation.

Would definitely recommend

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Responsive service and great product

I was really impressed at the speed and clarity that this company responded to my email query on fixing the panels. Ordering online was straightforward and the panel was despatched in a timely manner and was well packaged to ensure it wasn't damaged in transit. I'm delighted with my panel.

3 June 2024
Unprompted review
Rated 1 out of 5 stars

Company messed up my order, I had to pay out of pocket to fix it

Beware what you are getting yourselves in for. I ordered a 6-ft steel garden gate, requesting the gate to open inwards. However when it arrived it was mis-configured - both the door stoppers and the latch lock were backwards.

I couldn't easily reverse the door stoppers as the screws came already stripped, so I had to buy a special stripped screw remover. I spent several hours on the latch which was extremely fiddly and ultimately I needed to pay for a locksmith to come and do it.

Overall, I ended up nearly 100 GBP extra out of pocket to fix a supplier mistake, on top of a custom gate that wasn't cheap!

Their customer service wasn't helpful either - just sending condescending (and wrong) instructions on how I could 'fix it myself'.

10 March 2025
Unprompted review
Rated 5 out of 5 stars

We are delighted with the product

We are delighted with the product and the service from Aleisha. Unfortunately the delivery had one screen missing. However Aleisha got another screen made and delivered in time for our landscaper to install.

20 February 2025
Unprompted review
Rated 1 out of 5 stars

Poor Quality

Initially, communication was good, However, once order placed issues started. Agreed a delivery date, this slipped and when challenged about this, I got a sorry but then excuses. A simple email from the company or phone call to say they could not deliver on requested date would have sufficed.
I am not happy with the quality of the gates, I have double gates and they feel flimsy; the measurements of the gates were not true to the drawing they supplied, the gates were smaller, causing issues with installation.

On the up side, they look OK.

16 December 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely love my new gate

Absolutely love my new gate.
After a couple of months we had a slight issue with the handle and lock. Contacted the company and it was sorted within hours with follow up to ensure we were satisfied.
I can highly recommend this company

2 February 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous trellis, lovely team

Not only are my corten steel trellis panels gorgeous, but the team accommodated my questions and request for a later delivery date, to coincide with having access to my property.
Wish there was an option to attach a picture because the rust / orange of the corten steel against my black fence, and green plants looks devine.

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Gate

Excellent product and service received from the steel gallery. Enquirys answered quickly giving me confidence. The quality of the gate was fantastic and it was easy to install. The gate looks amazing and really stands out. I can see the gate lasting well beyond the 15 year warranty.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Ornamental Gate

Ordered an ornamental gate which arrived on time, and in perfect condition as the packaging was phenomenal. Fixtures and fittings arrived with the gate packaged separately and were of good quality and a pleasure to use. The gate looks brilliant now in place. Would recommend the product and company to anyone.

5 November 2024
Unprompted review
Rated 5 out of 5 stars

they listen to your request

Loved dealing with The Steel Gallery after being let down by a different supplier, we approached this company and they listened to our vision - and delivered EXACTLY what we were wanting....thank you!

19 July 2024
Unprompted review

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