The Storage Team Reviews 

94
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally friendly, helpful, and accommodating, noting that nothing is ever too much trouble during any visit. Many people mention that the team goes above and beyond to guide them through the process, making storage solutions simple, seamless, and completely stress-free. Consumers also point out the extremely clean, secure facilities equipped with modern security cameras and very convenient access options. Visitors truly appreciate the well-maintained sites, onsite amenities like coffee areas, and the overall ease of navigating the premises for both personal and business needs. Reviewers strongly recommend these depots because of their prime locations and reliable service.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as extremely helpful, friendly, and... See more

Service

Customers consistently note positive experiences with service across multiple locations, highlighting... See more

Facilities

Consumers find facilities to be exceptionally clean, secure, and well-maintained, providing a great... See more

User experience

Reviewers mention positive feedback about user experience, highlighting helpful staff and smooth signing up... See more

Location

Reviewers highlight positive aspects of location, describing facilities as extremely clean and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So my experience with The Storage Team at Selby has always been very positive... Kerrie and Georgia are always have a smile, are helpful and very knowledgeable about there work giving you peace of... See more

Rated 5 out of 5 stars

I’ve been a customer of this company for almost a year now and never had any issues. Definitely worth a few more pennies a month for the confidence of safe keeping and top notch customer service.... See more

Rated 5 out of 5 stars

Great experience with Storage Team Sheffield. The team are extremely friendly and helpful, making everything easy from start to finish. The facility is simple to use, and the smart entry app is very c... See more

Rated 5 out of 5 stars

From our initial enquiry to moving in the team at The Storage Team, St. Helens have been amazing! Nothing is ever too much trouble from helping us take deliveries, to booking rooms for us and they... See more


Company details

  1. Self storage facility
  2. Removals Service
  3. Storage facility
  4. Warehouse

Information provided by various external sources

Moving? Renovating? Running out of space? The Storage Team offer high quaility, secure self storage units In St Helens. Find your perfect storage space here.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

94 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(94)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Leeds store is amazing

Excellent experience with the storage team in Leeds. The staff were friendly, helpful
I wouldn’t hesitate to recommend them to anyone looking for reliable storage.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Phenomenal experience with these guys…

Phenomenal experience with these guys at the Leeds store - compared to other local competing storage companies. Easy from start to finish, very reasonable with pricing and all staff are very polite and friendly especially Jenna and Shane. Will be using again and recommending to family and friends.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Ellie and Lauren were absolutely brilliant

Ellie and Lauren were absolutely excellent. They were very helpful I came in not fully understanding what I needed. But with their help I was able to understand exactly what I needed. They even helped with their own personal opinions which was extremely helpful.

30 July 2026
Unprompted review
Rated 1 out of 5 stars

Cold calls and hassle you

Whatever you do DO NOT make an enquiry. You will be bombarded for months afterwards with cold calling, emails and WhatsApp.
They are a hassle and dont stop

1 July 2026
Unprompted review
The Storage Team logo

Reply from The Storage Team

We are sorry to hear your view on our process. We never intend to bombard anyone; we simply aim to offer solutions to help customers with their storage needs. We believe in responding to our customers in both a prompt and supportive way, and in no way aim to overwhelm anyone.
We have removed your details from the system but remain available should you need us for anything in the future. If you would like to reach out to us directly, we would like the opportunity to discuss this further with you in a way of improving our service moving forwards.

Rated 5 out of 5 stars

I have been storing my property with…

I have been storing my property with The Storage Team for quite a few years. My property is in good condition and I feel confident that it is in safe hands. The staff are always ready to help and they are very polite and professional.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

We have had excellent service…

We have had excellent service throughout
from The Storage Team, the staff always helpful and professional. We have confidence our effects are stored securely, and access to the storage is very good.
Dr Earl Haworth

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Leeds

The staff in Leeds are friendly, professional, helpful and really kind. It has been a great experience for me! Absolutely fantastic service guaranteed! I highly recommend!

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Facility with Amazing Staff on Site

We have just taken 2 large units at the Winsford branch and the support in getting set up through to any help needed at any time has been outstanding. The facility is fairly new, kept spotlessly clean and has great amenities to support businesses and staff. A bright and vibrant unit with amazing staff to work with.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I stored my belongings here and had a great experience from start to finish. The facility was always clean, well-maintained, and felt very secure, which gave me real peace of mind. Accessing my unit was easy and convenient, and the overall process was smooth.

The staff was friendly, professional, and helpful whenever I had questions. It’s clear they take pride in running a reliable operation. I was very happy with my stay and wouldn’t hesitate to use this storage company again in the future.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

The Winsford Storage Team five stars more ways thanone

The Winsford Storage Team are brilliant we found ourselves needing a storage locker when we moved to Greece Clare was fantastic providing all our options so we could make an informed choice as to what size we would need to store or stuff.

The lockers are very clean and this gave us confidence our stuff would be dry.

We have only ever dealt with Clare and we would strongly recommend her should you ever need a locker.

Well done Clare and thank you so much for your time and patience Georgina and Richard Lockett

6 February 2026
Unprompted review
Rated 5 out of 5 stars

First Class Service

What an Excellent setup this is, Excellent customer service you receive, Excellent affordable prices. The whole experience with the Storage Team, was simply First class, very friendly polite staff, who go the extra mile for there customers. Would highly recommend & Would definitely use you again. Absolutely fantastic service guaranteed. Thank you so very very much to The Storage Team XXX

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing staff I have…

Absolutely amazing staff I have upgraded to a larger unit, Donna & Debbie couldn’t made the move any easier. The friendly welcome you get whether you are a new or existing customer is second to none. Thank you.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

I have used The storage Team before but…

I have used The storage Team before but this time it was an actual emergency and they went way out of their way to accommodate my situation and I can not thank everyone at the storage team for their help at really bad time.
I will recommend them to my family and friends anytime

12 December 2025
Unprompted review

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