This will be my 4th strap from The Strap Tailor and I am always impressed. My most recent purchase was a Badalassi Wax - Tan Brown strap which I have put on my Seiko 5. Really lovely strap, qualit... See more
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Review summary
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Reviews shaping this summary
Bought my 2nd strap from the Strap Tailor, the first for my Grand Seiko, this one a sale strap for my Longines Moon Phase triple calendar at half price. Blue Ostrich leather looks fantastic and top qu... See more
Company replied
Wonderful quality straps with first class service. The order was quickly picked up and shipped quickly - and onto my watch within 48 hours of ordering. I have also ordered custom-made straps in the pa... See more
Company replied
I've ordered a number of straps from them, 5 or 6, dn't even remember how many, mostly nato straps, I love the design and colors, and the quality. But besides the straps, their customer service is als... See more
Company replied
Company details
- #48 of 131 best companies in Watch shop
- #2 of 10 best companies in Leather Products Manufacturer
- #7 of 28 best companies in Leather Goods Shop
- #15 of 27 best companies in Watch repair shop
Information provided by various external sources
A small British brand specialising in handmade watch straps. We share your passion for horology and make artisan leather watch straps for all watches, all handmade and hand-stitched!
Contact info
United Kingdom
- info@thestraptailor.com
- thestraptailor.com
4.8
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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The suede strap I ordered is beautiful…
The suede strap I ordered is beautiful and substantial - I’m so glad I listened to the other reviews! And the thoughtful communication throughout the process was wonderful and kind. I 100% will buy more straps from The Strap Tailor.
9 April 2026
Reply from The Strap Tailor
Thank you Lisa, this is great to hear. Appreciate you taking the time to leave such kind feedback. You are so very welcome and I do hope to see you again in future. All the best, David & The Team
Fabulous straps
They’re prompt, communicate clearly, very transparent on pricing, pass on applicable discounts without asking, and most important THE STRAPS ARE MAGNIFICENT!!!!
The dimensions / fit, the leather, tanning, the padding, is all perfect.
9 April 2026
Reply from The Strap Tailor
Thank you Amit for your kind review, so pleased to hear that feedback. This is such great feedback to hear and it lets me know I am doing the right things. You are so very welcome and I do hope to see you again soon. All the best, David & The Team
I was very impressed with the quality…
I was very impressed with the quality of the watch strap and the regular production updates they provided throughout the process. It fully met my expectations. Thanks.
9 April 2026
Reply from The Strap Tailor
Thank you for the kind review, appreciated. All the best David and the team
best quality products
best quality products! great attention to detail…and they look great too. on top of that, wonderful follow up and customer service.
8 April 2026
Reply from The Strap Tailor
Thank you so much for this feedback! We're delighted to hear you're happy with the quality of our product and customer service :) We appreciate it. All the best, David & The Team
Always top notch!
8 April 2026
Reply from The Strap Tailor
Thanks for this feedback, John. Delighted that you're happy! :) All the best, David & The Team.
Reply from The Strap Tailor
Thanks Richard great to see you back again :) We really appreciate this positive review. All the best, David & The Team.
6x customer, so clearly very happy!
I have 6 straps from them, and each strap has been impeccable. I've done 2 design-your-own straps, one Aquaflex with deployment clasp, and 3 ready-to-wear Aquaflex straps (with buckles). Every one of these straps are beautiful, super high quality, and been met with excellent customer service - these guys clearly care about their craft and customer experience. A++ experience - I put The Strap Tailor and Artem as the two players at the highest tier of strap quality out there (and yes I've tried others).
7 April 2026
Reply from The Strap Tailor
Andrew, thank you so much for your continued support, 6 straps and counting is incredibly humbling to hear.
We're delighted that you've been pleased with everything from your bespoke Design Your Own creations to the Aquaflex straps and deployant clasp options. Knowing that the quality, craftsmanship and customer experience have consistently met your expectations means a great deal to our small team. To also be mentioned alongside Artem and considered among the very best strap makers in the industry is praise we certainly don't take lightly. We put a huge amount of care into every strap we produce, so it's wonderful to hear that effort reflected in your experience :)
Thank you again for your trust and support. All the best, David & The Team.
High quality strap
High quality strap, very happy with the product. Quite toppy on price, but cheaper than a top end brand product and arguably better quality. Will be back for more I'm sure. David is very good on the socials and gives a very well executed presentation of the quality of the product and a sense of community.
8 April 2026
Reply from The Strap Tailor
Thank you for your kind words and support! We're delighted you're happy with the quality of the strap and that you feel it offers great value compared to higher-priced alternatives. It's also fantastic to hear you've enjoyed David's content and the community we've built around the brand.
We really appreciate your support and look forward to helping with your next strap. Enjoy! All the best, David & The Team.
Top Job from David and the whole team…
Top Job from David and the whole team…
Keep it up David👍🏼
From now straps only from David‘s Strap Tailor❤️
8 April 2026
Reply from The Strap Tailor
Enrico, thank you so much for this review and words of encouragement! It means a great deal to us. Hope to see you back again soon perhaps for another bespoke strap :) All the best, David & The Team
Quick delivery - Quality product
Quick delivery, product looks good but not yet fitted to watch, as I purchased to swap out my leather strap (which is excellent) when on holidays - swimming/snorkelling.
8 April 2026
Reply from The Strap Tailor
Hi Stuart, thank you so much for this review. Really pleased to hear you're happy with your recent Soft Touch Rubber Sailcloth strap :) And that you found delivery to be quick. Enjoy the swimming and snorkelling :) All the best, David & The Team.
Reply from The Strap Tailor
Thank you for your great review very much appreciated. All the best David and the team
Good quality just a little short I have…
Good quality just a little short I have a 8ins wrist.
7 April 2026
Reply from The Strap Tailor
Hi Gary, thank you for your kind review, sorry you found the strap a little short for your wrist size. All the best David and the team
Reply from The Strap Tailor
Thank you for the super review. All the best David and the team
Instill havent gotten my last…
Instill havent gotten my last order..placed it like 2 months ago
7 April 2026
Reply from The Strap Tailor
Hi James,
Thanks for getting in touch! Let me give you a quick update on both orders.
Your first order was placed on 2nd April, shipped on 7th April after the Easter break, and according to the tracking information we sent you, was delivered to your mailbox on 11th April.
If you're asking about your more recent order, this was placed on 16th April and is a made-to-order strap with a 25 business day lead time — so great news, this one is on track to ship next week!
Hope that clears things up, but please don't hesitate to shout if you have any other questions.
All the best,
David and the Team
Always comes back to good product and…
Always comes back to good product and great customer service!
7 April 2026
Reply from The Strap Tailor
Thank you for the great review, always appreciated. All the best David and the Team
Awesome to deal with straight forward…
Awesome to deal with straight forward know what you are getting!!!
7 April 2026
Reply from The Strap Tailor
Hi John, Thank you so much for this positive feedback :) It means a lot to hear it. Hopefully see you back again soon! All the best, David & The Team.
Misleading support and poor return handling
Before ordering, I specifically confirmed with customer support that this strap would come with a brushed/matte buckle. When it arrived, the buckle was polished steel, and not matte.
I requested a return and full refund, but the company refused to waive nearly $22 in return shipping fees on a $51 order, despite the issue stemming from their own pre-sale clarification.
Very disappointing customer service and poor handling of a reasonable concern.
10 February 2026
Reply from The Strap Tailor
Thank you for your feedback. We are sorry to hear you were disappointed with your experience, however we must respectfully clarify the situation.
When you contacted us prior to your purchase, you asked whether the buckle on the strap was brushed stainless steel rather than polished. We confirmed that it was brushed stainless steel — which is accurate and consistent with both our product description and the images displayed on our website. We would also like to point out that all of our fabric straps come fitted with a brushed stainless steel buckle as standard, so the item you received was entirely correct and we verified this with the images you sent.
We understand that return shipping costs can feel frustrating, however our returns policy is clearly outlined and applies equally to all customers. As no error was made on our part, we are unable to absorb those costs in this instance.
We always aim to be transparent and accurate in our product descriptions and customer communications, and we are confident that was the case here. We wish you all the best.
— David and the team
Always satisfied with the strap…
Always satisfied with the strap quality, comfortable on day1.
2 April 2026
Reply from The Strap Tailor
Thank you Jeff, always great to see you again. All the best David and the team
2nd strap, and again, wow!
Bought my 2nd strap from the Strap Tailor, the first for my Grand Seiko, this one a sale strap for my Longines Moon Phase triple calendar at half price. Blue Ostrich leather looks fantastic and top quality made. Would highly recommend going here for anyone who needs a change of watch strap. So much choice in the handmade, and if lucky to pick up a sale bargain, even better!!!
18 May 2026
Unprompted review
Reply from The Strap Tailor
Hi Frank, thank you for your great review much appreciated! So great to see a returning customer and we hope we see you again. All the best David and the team
Reply from The Strap Tailor
Hi Simon, Thanks so much for this lovely feedback :) As a small business we really appreciate hearing it. We hope to see you back again soon. All the best, David & The Team.
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