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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent quality of the products, with many expressing satisfaction with custom items like keychains, coins, and patches, noting their sharp design, strong stitching, and vibrant colors. Reviewers also praise the helpfulness and professionalism of the staff, who are described as courteous and attentive, making the ordering process smooth and instilling confidence. The efficiency of the design tools and the quick shipping are also often mentioned as positive aspects. However, some customers were dissatisfied with the order process and delivery services. Issues included significant delays in receiving orders, even after paying for expedited shipping, and receiving items past crucial deadlines. Some people also reported problems with communication, such as conflicting information from different agents, unaddressed concerns, and a lack of clarity regarding order status and delivery dates.

What people talk about most

Product

Consumers find product quality to be ambiguous. Many reviewers praise the great quality of patches, custom... See more

Order

Customers consistently note negative experiences with order. Many reviewers report significant delays, with... See more

Staff

Reviewers highlight ambiguous aspects of staff. While some customers praise the team as attentive, helpful,... See more

Quality

People report ambiguous experiences with quality. Many customers praise the superb quality of items like... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many reviewers express significant frustration with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Asides from starting the challenge coin back in Sept 2025, going thru 6 customer service representatives, nit picking on small cost and dealing with no contact from some incompetent design team for... See more

Rated 5 out of 5 stars

This is the fourth time I have had "challenge" coins made here. Every order was procured with the design team help using chat or phone. Each time I "talked" to a team member, they were very court... See more


Company details

  1. Souvenir manufacturer
  2. Clothes and fabric manufacturer
  3. Corporate gift supplier
  4. Custom label printer
  5. Fashion accessories shop
  6. Promotional products supplier

Written by the company

Since 2014, THE/STUDIO has been a trusted partner in the fashion industry, serving clients across North America and globally. Our expertise in custom manufacturing has forged strategic alliances with top-tier manufacturers, enabling us to create truly unique, one-of-a-kind products that go beyond fashion. We craft exceptional custom products for individuals, organizations, and enterprises, ensuring unparalleled quality and attention to detail. At THE/STUDIO, we guarantee the highest standards of quality control, offering a seamless experience from concept to creation.


Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 52% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service from start to finish

The/Studio made designing our custom socks an absolute breeze. The interface was easy to use, and the team were on hand to guide me through every step. The socks arrived on time and the quality was far better than I expected. We're thrilled with how they turned out. Will definitely be ordering from them again

26 August 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We appreciate your 5-star rating! We're always ready to help you create additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

A First Class Service

I've ordered custom pins from several companies in the past, but The/Studio has been by far the best. Their customer service is top notch. They were always quick to respond to my queries and were very accommodation to my requests. The pins are beautifully made and have exceeded my expectations. A first class service all around.

1 September 2024
Unprompted review
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Reply from THE/STUDIO

We would like to thank you for sharing this excellent rating! We value your review and your feedback. Hope you'll return soon for more custom products!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Flexibility to Adjust the Design

The support, patience and flexibility to adjust my design and make sure it is exactly what I wanted was great. I adjusted it a few times and their system made it easy. I like the step by step to the finish line way clear and easy to understand. The human support was there too. I really appreciate that. I'm not big on virtual assistances.

10 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thank you so much for taking the time to leave an excellent 5-star rating! Your review makes all the hard work worthwhile. We can’t wait to have you back anytime you need help in creating additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Unparallelled expertise and excellence

For a decade now, "The Studio" has enabled each and every single project I have asked with the highest of unparallelled expertise and excellence. The Studio has literally met and exceeded each and every task challenge I have set out... From design changes, colors, styles and graphic prowess no others could replicate. Amazing is just the start of my appreciation. I look forward to more and more experiences with the The Studio team

4 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We really appreciate you taking the time to share your 5 star review with us. The team here at THE/STUDIO is thrilled to receive such a great rating. We look forward to helping you to create additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

A fantastic find!

I stumbled upon The/Studio by chance and I'm so glad I did. They've exceeded my expectations in every way. Their product are even better than I imagined.

1 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thank you so much for choosing THE/STUDIO and for taking the time to provide feedback. Seeing that you had a 5-Star experience is the best thing we could hope for! We’re here for you anytime you need help in creating additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

A cracking job!

Our custom pins have been a huge hit with our customer. They're not only stylish but also high quality. Great value for money too.

25 August 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We appreciate your 5-star review! We will share this with the team to keep up the standard of service and good work. Hope you'll return soon for more custom products!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

A Cut Above the Rest

I've tried a few different companies for patches, but The Studio is definitely a cut above the rest. Their attention to detail is impeccable, and their prices are very reasonable. I'll definitely be using them again in the future.

17 August 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We're happy to see that you had a 5-Star experience! Your review means a lot to us and we appreciate helping to share the word about THE/STUDIO. We can’t wait to have you back soon to create additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Great Value for Money

I was pleasantly surprise by the affordability of The/Studio's custom coins. The quality was excellent, and the turnaround time was very quick. I've already recommended them, to several friends.

11 August 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thanks for the positive review and your 5-Star rating is greatly valued. We can’t wait to have you back at THE/STUDIO for more custom products! Please do not hesitate to contact us at any time.

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Brilliant bit of work!

I couldn't be happier with my custom pins. The team at The/Studio were incredibly helpful and patient throughout the design process. A real pleasure to deal with.

18 August 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We are so delighted that you rate our service a 5 Star as we strive to provide just that for all our customers and we appreciate your positive feedback. We value your business and hope to retain you as a customer for many years to come. We look forward to your next purchase soon. Best Wishes!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

A Top-Notch Patch Provider

I've been using he/Studio for all my patch needed for my ecommerce shop for years. Their quality is exceptional, and their customer service is second to none. I've never had an issue with my orders and always receive them on time. Highly recommended!

1 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thank you for taking the time to share this positive and excellent rating! We’re so happy your purchase at THE/STUDIO went well. We value your partnership in bringing your unique ideas to life. Hope you'll return soon for more custom products!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

A right bobby dazzler!

The attention to detail on the pins for my shop that I ordered was second to none. The colours were vibrant, and the design was spot on. Highly recommend!

25 August 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We really appreciate you taking the time to share a positive rating with us. It helps us maintain an excellent standard of service to our customers. We can’t wait to have you back anytime you need help in creating additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

A Great Company

I can't recommend The/Studio enough. They are a great company to work with. The design process was collaborative and the finished product is exactly what I wanted. The pins are beautifully made and I'm thrilled with them.

26 August 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thank you for the great rating and your feedback makes all the hard work worthwhile. We can’t wait to have you back anytime and look forward to helping you create additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

A Corker!

Absolutely chuffed with my custom pins from The/Studio. They captured the essence of our company perfectly and were delivered on time. Top-notch service all around.

2 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thanks for sharing your positive rating with THE/STUDIO! We’re here for you anytime you need help in creating additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Quality Materials

The materials used in The/Studio's socks are of the highest quality. They're soft, durable, and comfortable to wear. I can tell they're going to las for a long time.

1 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We really appreciate you taking the time to share your 5 star rating with us. We’re here for you anytime to create additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

A Cut Above the Rest

I've tied a few different companies for custom pins for my ecommerce, but The/Studio is definitely a cut above the rest. Their attention to detail is impeccable. They captured the essence of my design perfectly and the finished products is stunning. I'll definitely be returning for future projects.

18 August 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We really appreciate you taking the time to leave us a 5 star review! We are thrilled that you enjoyed your experience and we value your positive feedback. We look forward to working with you on your future projects.

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Creative Designs

I was struggling to come up with a design for my custom pins for my online shop, but The Studio's team provided me with some incredible ideas. Their creativity and expertise were invaluable.

11 August 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We are so grateful for your 5-Star review! Thanks for sharing your positive rating with THE/STUDIO. We’re here for you anytime you need help in creating additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

A Real Gem

I stumbled upon The/Studio by chance and I'm so glad I did. They've been a real gem to work with. The design process was smooth and the customer service was excellent. My pins arrived ahead of schedule and they're even better than I imagined. Highly recommended!

27 August 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We are incredibly grateful that you took the time to leave us a 5-Star rating! Thanks for sharing your experience and your review means the world to us. Hope you'll return soon for more custom products!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Top Notch Pair

Absolutely delighted with our custom socks for the summer party from The/Studio! The quality is superb, and the design process was breeze. They really captured the essence of my idea and brought it to life. A must have for an sock connoisseur.

6 August 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We are so grateful for your 5-Star rating! Thank you for choosing THE/STUDIO and we look forward to working with you on your future projects.

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

ATTENTION TO DETAIL

THE/STUDIO'S ATTENTION TO DETAIL IS IMPECCABLE. THEY CAUGHT A SMALL ERROR IN MY DESIGN AND CORRECTED IT WITHOUT HESITATION. THEIR COMMITMENT TO QUALITY IS EVIDENT IN EVERY ASPERCT OF THEIR WORK.

22 August 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thanks for sharing your positive rating and experience with THE/STUDIO! We will make sure to share this to the rest of the team to keep up the level of service and work. We’re here for you anytime you need help in creating additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Comfortable and Stylish

I've been wearing these socks almost every day, and they're incredibly comfortable. The design is stylish and eye-catching, and they're perfect any occasion.

3 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thank you for sharing this excellent rating! We are thrilled that you enjoyed your experience and your review means the world to us. Hope you'll return soon for more custom products!

Sincerely,

THE/STUDIO Team

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