Thetheorytest Reviews 134

Basically a scam use every which way to back out of booking a resit - awful nameless customer service - do not use these thieves

SCAM!

They'll show dates but after the payment, they'll give you same date that is already available on official DVLA site for double the price. If you ask for refund they'll deduct £20 "processing fee". Totally misleading and fraudulent.

The 'excellent' review of thetheorytest and the 'great' review on Trustpilot both come from the company directors of GEXT Ltd.

thetheorytest is the trading name of GEXT Ltd (see terms and conditions article 2.1).

If you look at the Companies House listing of GEXT Ltd you will see that Basar Sharour who owns 75%+ of the shares of GEXT - I can't post a link, so see Companies House website - GEXT - persons with significant control - wrote one of the reviews. The other review signed off by 'Suz' is probably the director of GETX, Suzanne Hussan, same companies house website/officers.

I flagged these fraudulent reviews to Trustpilot two weeks ago and provided them with all the necessary evidence and followed up with two e mails to the compliance department. It is a great shame that Trustpilot ('we have a zero-tolerance policy towards fraud. Our customised, automated detection software works around the clock with our large compliance team to safeguard our platform') has failed to remove the fraudulent reviews of thetheorytest or reply to my flags or e mails. I have added reviews of Trustpilot on Trustpilot.

It seems thetheorytest is complicit in giving false reviews and trustpilot is very far from meeting their zero-tolerance policy towards fraud

It is true to say that the pitfalls are in the terms and conditions, however, they are not made clear at the right point, if you want to read them they are available via a link. It is also true that you need to tick the ‘I agree to terms & conditions’ box before the payment is made and this is where everyone fails. It is basically dishonest to sell an unlimited number of tests knowing that it is very unlikely that a majority of customers are able to meet the criteria to qualify for any further tests as you are not eligible if you fail the Hazard Perception section of the test, which is the part that most people fail as the actual DVLA test is flawed too. In addition, another small print point is that in order to qualify you are also required to complete a number of practice online tests before your appointment. In short a waste of money. Just pay DVLA direct as unlimited test is a misnomer.

BEWARE! I AGREE THEY ARE CROOKS WITH TERRIBLE CUSTOMER SERVICE! TO COMPLAIN YOU HAVE TO LOG A CALL BY EMAIL ! YOU CANNOT CALL THEM AND THEY CLOSE YOUR COMPLAINT WITHOUT RESOLUTION!

My daughter aged 17 booked her test through this company and they charge £45 where you can book direct with DVLA for £23, what a rip off, their website gives you no information whatsoever! You are paying for practice material which you can get free on the internet

Beware scam!
Do not alow a retest unless you pass 10 of their tests online prior to doing your first test and this is on their t&c nicley hidden.
But even though this is on their t&c they will allow you to book your first test with out completeing thier 10 therefore breaching their t&c’s.
Dirty practice! Nice little scam company you have there.

My son booked his test through them. Total scammers!

I’ve reported them to Trading Standards and Action Fraud.

I found they are registered as Gext Limited, based in Manchester (a residential address) - easy to find on companies house website.

Absolute scam, paid for unlimited theory tests, but they do not tell you that you can not re-book if you pass the multiple choice part of the test but not the hazard perception part.

Appalling steer clear !!! No retest options at all just scamming keyboard warriors !!!!

SCAM

DO NOT USE.

My daughter booked the test having googled it, but you can't get a refund. Third-party sites like this should be banned. How can you expect a 17 year old to know the difference between this and the official government sites!

Will be reporting to Google, MSE, and Government.

DO NOT USE.

Paid for unlimited attempts, failed first attempt and went to rebook the theory and there has been no reply to my request. RIP off, they deserve to have a court case opened against them.

Absolute scam, should be illegal for what they did. Free retest did not apply for failing perception.
Do not use...

Complete scam. Do not book though these!

This website is a SCAM
We stupidly went on here to book a theory test and charged me £45 for it and then i never heard back from them no email with appointment only email to say they have received my payment.

there is no number to contact anyone just an email which i have emailed several times with no response.

PLEASE DONT BE RIPPED OFF LIKE US !

I usually never review websites but I had to make an exception for these bandits. Do not book with them. Dont be stupid like I was. If I could rate them 0 star I would have done it without hesitation. Fraudulents and SCAMMERS AVOID AT ALL COST!

Absolute scam... there is no way of of rebooking if you fail. Not fair on these kids with limited funds. I’d say shame on you but I doubt they could care less

they,ve scammed me cant believe it paid last week sent various e mails to see what was happening no contact no date for test lucky i paid with a cc and im now in the process of claiming it back all.s i get is e mails saying have,nt you forgot something as though i have,nt completed the application,stay well away

SCAM SCAM - Use real site. Should be reported to FCA and other Fraud agency. Go Daddy the hosting site should take them down immediately

Do not use this site, they charge £45 for unlimited retests should you fail. They booked the first test and ignore you from then onwards, no easy way to contact them. They reply to all emails with ticket closed raise another ticket, and you cannot.
Scam company, needs closing down.