The Thinking Traveller Reviews 1,191

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally pleasant, helpful, and kind, often going above and beyond to assist with various needs and planning activities. The service provided is frequently described as perfect, efficient, and seamless, with many appreciating the proactive communication and support from local teams and agents. Reviewers are particularly impressed with the quality of the villas, which are often described as spectacular, beautiful, and well-equipped, exceeding expectations in design and amenities, and located in stunning settings. However, some people were dissatisfied with certain aspects, including issues with villa amenities being outdated or poorly maintained, such as cold pools, lack of hot water, or broken fixtures. A few other people also felt that some villa locations were strange or run down, with noisy neighbors or construction nearby, and that the concierge service occasionally made mistakes with transfers or deliveries.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, kindness, and efficiency.... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and seamless... See more

Location

Reviewers highlight positive aspects of location, often praising beautiful views and convenient access to... See more

Quality

Reviewers mention positive feedback about quality, with many describing villas as spectacular, outstanding,... See more

Facilities

Customers had positive experiences with facilities, often describing them as beautiful, well-appointed, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spent one week at Masseria Cisterna Rossa in the Salento area of Puglia in mid Sept 2025. Pictures of this villa do not do it justice. It is large, very beautifully furnished and in outstanding c... See more

Company replied

Rated 5 out of 5 stars

Thank you The Thinking traveller for fixing the perfect holiday for us on Paxos. The villa lived up to and beyond our expectations and you gave us all the options for transport well in advance which t... See more

Company replied

Rated 5 out of 5 stars

They certainly do not oversell their villas, what you see on their website is how it is and our villa was quite simply amazing. The thoughtful extras (like some groceries in the villa on arrival) make... See more

Company replied

Rated 5 out of 5 stars

Antonia was so helpful in 2024 when we were securing our Villa and switching from Sicily to Puglia. Francesco, upon arrival came to meet our group of 14 to explain and take care of any necessities at... See more

Company replied


Company details

  1. #15 of 32 best companies in Vacation rental
  2. #8 of 14 best companies in Group Accommodation
  3. #12 of 23 best companies in Holiday home letting agency

About The Thinking Traveller

Written by the company

Since 2002, The Thinking Traveller has offered unique access to the most desirable villas in the heart of the Mediterranean. The company’s success – including being voted Best Villa Rental Company nine times at the Condé Nast Traveller Readers’ Choice Awards - is based on three founding principles: exclusive villas, unrivalled local knowledge and thoughtful personal service. We invite clients to leave their feedback following their return from holiday to ensure it reflects their overall experience with us.

EXPLORE GREECE
EXPLORE SICILY
EXPLORE PUGLIA
EXPLORE CORSICA

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

amazing service from start to finish

The next time I travel to Italy I will definitely be using The Thinking Traveler. It was like having your own personal concierge from start to finish. My initial booking with Grace was amazing. She was so helpful in choosing the right location in Sicily and then the right villa for our large group. Melissa was awesome helping us plan all our excursions, car rentals, daily chef service, and honestly anything we needed. During our stay both Melissa and Annalisa were in touch daily helping us with last minute details. They helped with last minute dinner reservations, beach reservations, massages, transfers etc. The service was flawless and I honestly cannot say enough about their team. They made you feel like family. I am grateful to The Thinking Traveler for making my mom's 80th birthday so special. And of course I have to give a shout out to our amazing chef Francesco who prepared 4 lovely meals during our stay. And to Davide who manages the gorgeous La Favorita villa and was so helpful with every little extra detail during our stay. You won't be disappointed. It's a special place with a top notch team managing your experience.

9 July 2025
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Reply from The Thinking Traveller

What a lovely review to read. Everyone involved is delighted to hear the 80th birthday trip went so well and all the arrangements went to plan.

The local team work very hard to make sure everything is flawless but its always a delight to receive such a positive review - thank you.

The Thinking Traveller Team

Rated 5 out of 5 stars

Paros Villa

Villa was even better than photos and description. Artemis the local agent was incredibly helpful with restaurant and activity reservations. Booking staff was also great with villa selection and made the process seamless.

1 July 2025
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Reply from The Thinking Traveller

Always wonderful to hear the villa and local team exceeded expectations.

Thanks for the review.

The Thinking Traveller Team

Rated 5 out of 5 stars

A perfect holiday

Everything worked perfectly, the transfers were easy and it was lovely to arrive on (and leave) the island in a RIB. The villa was beautiful with fantastic views. The islanders were so friendly and helpful and the food and wine was consistently of a high standard. Christiana, the island host, was faultless and made sure everything was exactly as we wanted it.

17 July 2025
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Reply from The Thinking Traveller

Sounds like you had a wonderful holiday and great to hear all the arrangements worked so well for your group.

Thanks very much for taking the time to review us.

The Thinking Traveller Team

Rated 5 out of 5 stars

East Sicily vacation

We booked our trip to Sicily through The Thinking Traveler and had an amazing experience from start to finish. Our initial contact, Jonathan, was outstanding and set the tone for the whole trip. Barbara, Giovanna, and Federica — our local contacts in East Sicily — were equally fantastic. They helped with dinner reservations, beach trips, winery tours, and any questions we had along the way. The whole team made everything seamless and stress-free. The Thinking Traveler truly goes above and beyond. Highly recommend!N

16 July 2025
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Reply from The Thinking Traveller

Thank you for taking the time to review us.

Always great to hear that the arrangements and recommendations all worked well for your group - stress free is always the goal!

The Thinking Traveller Team

Rated 5 out of 5 stars

Customer service outstanding

Customer service outstanding; staff friendly and helpful; the villa was amazing!

16 July 2025
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Reply from The Thinking Traveller

Thanks for the review and very pleasing to hear you enjoyed your stay.

The Thinking Traveller Team

Rated 5 out of 5 stars

An exceptional experience

Grace helped me select the villa to rent based on our needs. Once booked the local team worked with me on experiences, airport transfers, car rentals and dinner reservations. Everyone was supportive, knowledgeable and kind. The property was exceptional and we had a fabulous week.

16 July 2025
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Reply from The Thinking Traveller

Very pleased to hear all of the arrangements worked perfectly and you enjoyed your time at the villa.

Thanks also for taking the time to review us.

The Thinking Traveller Team

Rated 5 out of 5 stars

your stay, curated & catered

nothing was too much trouble, communications were seamless, & the quality & personal attention were second to none. our holiday meant just as much to TTT as it did to us. we would wholeheartedly recommend & engage again.

16 July 2025
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Reply from The Thinking Traveller

Delighted to hear that everything worked so well. Thank you for reviewing us and for the recommendation.

The Thinking Traveller Team

Rated 3 out of 5 stars

I have spoken to Kerry Berry

I have spoken to Kerry Berry

9 July 2025
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Reply from The Thinking Traveller

Thanks Ms Quon- Kerry has passed on your feedback. We were delighted to hear that you had a wonderful trip overall, and thank you for your positive comments on the local team. We will certainly be reviewing your feedback about the journey to and from the port.

The Thinking Traveller Team

Rated 5 out of 5 stars

The house was great but the best part…

The house was great but the best part was the staff and the advice and help we received. They were so helpful and responsive. It made a huge difference.

7 July 2025
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Reply from The Thinking Traveller

Thank you for the review and the kind words about the local team.

The Thinking Traveller Team

Rated 5 out of 5 stars

Excellent experience

Great selection of top notch properties, excellent booking administration, and superb on location service from local villa reps.

7 June 2025
Unprompted review
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Reply from The Thinking Traveller

Thanks for the review and glad your holiday all worked so well.

The Thinking Traveller Team

Rated 4 out of 5 stars

great service

Booking agent was very efficient during process and local agents were excellent when I arrived at the rental house. good local advice and dealt with every issue quickly. only negative was slight misrepresentation of the property which was very near the airport (even if the planes did not fly directly overhead).

15 July 2025
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Reply from The Thinking Traveller

Thanks for the positive review of your villa stay Mark! I'm really sorry you felt misled about the location, as we list the airport distance in the villa area details. Please do reach out to us to discuss any changes you feel are required in our representation.

The Thinking Traveller Team

Rated 5 out of 5 stars

The house and gardens were beautiful!

We were pleased with our welcome and introduction to the house. Ben was great with showing us everything. We could have used some printed info on the recycling but the housekeepers helped us sort everything out. We ordered the welcome dinner on our arrival night and it was fantastic, great to just enjoy the house upon arrival and be taken care of. Staff was responsive when we had an issue with hot water, problem was solved quickly and did not reoccur.

7 July 2025
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Reply from The Thinking Traveller

Thank you for your thoughtful review.

The option of a welcome dinner always helps ease you into your holiday and great to hear the team responded quickly to the hot water issue.

We will share your comments regarding the recycling and see if there is anything we can do to make this process easier.

The Thinking Traveller Team

Rated 5 out of 5 stars

Absolutely The Best

This is the best Villa specialist we have ever used, completely professional and quick to reply. Nothing was too much too ask and they will certainly be our go to Villa specialists going forward without any hesitation.

6 July 2025
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Reply from The Thinking Traveller

Thank you so much for the kind words - we work very hard to make sure everything is perfect, but its always wonderful to get such nice feedback.

The Thinking Traveller Team

Rated 5 out of 5 stars

Wondeful

Beautiful, refined and elegante house. The team was attentive and caring, impeccable service.

3 July 2025
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Reply from The Thinking Traveller

Thanks for such a lovely review and very pleased you enjoyed your trip with us.

The Thinking Traveller Team

Rated 5 out of 5 stars

The Thinking Traveller went above and…

The Thinking Traveller went above and beyond during our recent holiday to Anti Paxos and Paxos......they made us feel like their only guests and nothing was too much trouble...highly recommended

3 July 2025
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Reply from The Thinking Traveller

Delighted to hear all went well with your trip to Paxos and thank you for the kind review.

The Thinking Traveller Team

Rated 5 out of 5 stars

Excellent rental company

The quality of the properties is fantastic. The local partners of TTT are also very on target with a tremendous amount of help given to the needs of the renters.

9 July 2025
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Reply from The Thinking Traveller

Thanks for the review and pleased you were well looked after.

The Thinking Traveller Team

Rated 5 out of 5 stars

Excellent company

Great company. We were looked after every step of the way. The villa was outstanding in terms of facilities, decor and location. The local contacts in Lefkada were attentive and helpful, organising boat trips, restaurant bookings and replacing a coffee machine within half an hour of my text to report it. We were very impressed by the company and would definitely recommend.

9 July 2025
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Reply from The Thinking Traveller

Delighted to hear all the arrangements and villa lived up to expectations.

Its also great to know that when something went wrong (as things sometimes do) we managed to resolve it very quickly.

Thank you for taking the time to review us and for the recommendation.

The Thinking Traveller Team

Rated 5 out of 5 stars

Excellent Assistance

We received very helpful knowledge from the local team regarding sites, beaches, vineyards and restaurants. The local team also knew the house and the owner which presented a house that they collectively wanted to suit our needs.

22 June 2025
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Reply from The Thinking Traveller

Always great to hear such positive reviews of the local team - they really know the area and the villas!

Thanks also for taking the time to review us.

The Thinking Traveller Team

Rated 5 out of 5 stars

Excellent villa experience

Prearranged transfers were on time and professional… local staff very helpful with sightseeing ideas and dinner reservations.. villa cleaning was excellent as well as all villa cooking was great…
Only item would be for a large group need more house keys to accommodate different schedules….

1 July 2025
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Reply from The Thinking Traveller

Great to hear all the extras worked well and you enjoyed your time at the villa. We will pass on the comments about keys to the villa owner.

Thanks also for taking the time to review us.

The Thinking Traveller Team

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