Ticket Merchant Reviews 

4,835
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the smooth and user-friendly process for purchasing and managing tickets. Many highlight the excellent service, including timely communication and easy electronic ticket delivery, contributing to a stress-free experience. People also commend the helpful and friendly staff at events, alongside fantastic venues and great seat locations. However, some customers also noted issues with ticket delivery. A few people reported not receiving their barcodes or tickets via email, which sometimes led to denied entry or frustration.

What people talk about most

User experience

Users describe positive interactions with the user experience, frequently highlighting the ease and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the overall... See more

Order

People report positive experiences with the ordering process, finding it easy to purchase tickets, even for... See more

Staff

Consumers find staff to be positive, with many reviewers describing them as helpful, friendly, and... See more

Location

Customers consistently note positive experiences with location, often praising venues for their great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tickets came through the same day to my email no problem, the scan took few times to work but happy get through the MCG great seats. Will definitely use again. I was able to purchase two tickets... See more

Rated 5 out of 5 stars

The ease of getting through the front gates, purchasing drinks and the amazingly helpful staff who showed us to our seats was perfect. The arena has amazing sound and seating, making it great from any... See more

Rated 5 out of 5 stars

The ease of electronic tickets, and regular text and email updates of show changes made attending Jimmy Carr easy. The location was excellent given the small town of Cairns and staff were helpful. The... See more

Rated 5 out of 5 stars

As someone extremely skeptical of ticket resale companies I am glad to be able to recommend ticket merchant. I received my tickets the next day via an official email and it was a super smooth process.... See more


Company details

  1. Event ticket seller

Written by the company

Ticket Merchant is a secondary ticket marketplace dedicated to delivering the ultimate fan experience for music, sports, and live events. With over 15 years of experience as a premier secondary marketplace, we specialise in connecting fans with memorable experiences. From exhilarating sporting events like the AFL and the Australian Open to electrifying concerts featuring iconic artists such as Taylor Swift and Billie Eilish, we provide access to a diverse range of events both in Australia and globally. Our tickets are sourced exclusively from reputable Australian resellers, guaranteeing authenticity and security. We stand by our commitment to customer satisfaction with a 100% guarantee, ensuring you always receive the tickets you purchase. At Ticket Merchant, we are dedicated to creating lasting memories and enhancing the fan experience. Our mission is simple: Connecting More Fans to Live Events.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,835)

1,089 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Wish they sent me the tickets

Tickets were easy to buy, and there seemed to be plenty of extra information about the venue, location, and accessibility. Only issue was accessing my tickets was little bit tricky as despite saying they would be emailed to me I received nothing. Thankfully u can access ur tickets from ur profile on their website, would just have been better if they were actually sent to me.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

A1 First time purchaser, SOLD!

I was sceptical about these tickets on ticket merchant BUT the seats were amazing - second row - at an amazing price! I thought I had been put in the wrong spot. The secure payment - PayPal - was why I decided to buy off the site, rather than just straight credit card.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Can't fault it

Can't fault it, had way to much of a good time, If all the chairs were replaced with recliners would obviously be the next step (if always striving forwards) 😅

Electric energy!
Thank you Jimmy Carr
Epic✨

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Booked tickets August last year

Booked tickets August last year for this show to see Jimmy Carr and cause we don't get out much due to a busy life it was an awesome experience. My wife and i could not stop laughing. Thank you for helping make this night happen.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Great All Round Experience

Easy process to purchase tickets online. The event was fantastic! Jimmy was hilarious and the venue was clean. Very good security and both my wife and I felt safe throughout our time at John Cain. Additionally the staff were very friendly and accommodating. Great job Ticket Merchant!

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Painless booking. Affordable tickets

Tickets were closer to the stage than we were expecting. Incredibly painless ticket booking process. So relieved to see Afterpay was available for payment. Show was completely hilarious. Best night out!

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy

Easy, seamless transaction, easy seamless receipt of ticket, easy seamless attendance with digital ticket. Straight forward and no dramas. Thanks!

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Spectacular Jimmy Carr at John Caine arena on…

Saw Jimmy Carr at John Caine arena on Wednesday night. The venue was great and our seats were incredible! Jimmy was on stage for almost two hours and did not disappoint. Funny, quick witted, engaging, wickedly inappropriate at times and intelligent, all rolled into one. My cheeks were aching by the end of the show from all the laughter! Highly recommended entertainer and venue.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Totally recommend Ticket Merchant

I checked out the website to make sure it was legitimate. Was easy to use and appreciated that we could get Jimmy Carr tickets the day prior to his Melbourne show. Totally recommend using Ticket Merchandise

6 May 2026
Unprompted review
Rated 5 out of 5 stars

It was more than I hoped for

It was more than I hoped for. He was amazing, funny, he just flowed. I have watched heaps of him on YouTube but he exceeded all my expectations. It was brilliant. The seating was great, the screen was perfect and he was amazing.

6 May 2026
Unprompted review

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