Ticket Merchant Reviews 

4,831
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of the user experience, from selecting and purchasing tickets online to receiving them promptly via email or text, making the entire process stress-free. Many people highlight the excellent service, appreciating the helpful staff at events and the smooth entry into venues. The overall order process is frequently described as easy and efficient, with many reviewers expressing their intention to use the service again. However, some customers also noted occasional issues, such as tickets requiring multiple scans to work or not receiving barcodes, leading to denied entry at events. A few other people also felt that while the concert itself was brilliant, the assigned seats sometimes detracted from the overall experience.

What people talk about most

User experience

Users describe positive interactions with the user experience, frequently highlighting the ease and... See more

Service

Customers consistently note positive experiences with service, highlighting the smooth and easy process from... See more

Order

Customers had positive experiences with the ordering process, finding it easy and straightforward to purchase... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Location

Clients share positive opinions on location, with many reviewers praising the venues for their great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tickets came through the same day to my email no problem, the scan took few times to work but happy get through the MCG great seats. Will definitely use again. I was able to purchase two tickets... See more

Rated 5 out of 5 stars

The ease of getting through the front gates, purchasing drinks and the amazingly helpful staff who showed us to our seats was perfect. The arena has amazing sound and seating, making it great from any... See more

Rated 5 out of 5 stars

The ease of electronic tickets, and regular text and email updates of show changes made attending Jimmy Carr easy. The location was excellent given the small town of Cairns and staff were helpful. The... See more

Rated 5 out of 5 stars

As someone extremely skeptical of ticket resale companies I am glad to be able to recommend ticket merchant. I received my tickets the next day via an official email and it was a super smooth process.... See more


Company details

  1. Event ticket seller

Written by the company

Ticket Merchant is a secondary ticket marketplace dedicated to delivering the ultimate fan experience for music, sports, and live events. With over 15 years of experience as a premier secondary marketplace, we specialise in connecting fans with memorable experiences. From exhilarating sporting events like the AFL and the Australian Open to electrifying concerts featuring iconic artists such as Taylor Swift and Billie Eilish, we provide access to a diverse range of events both in Australia and globally. Our tickets are sourced exclusively from reputable Australian resellers, guaranteeing authenticity and security. We stand by our commitment to customer satisfaction with a 100% guarantee, ensuring you always receive the tickets you purchase. At Ticket Merchant, we are dedicated to creating lasting memories and enhancing the fan experience. Our mission is simple: Connecting More Fans to Live Events.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(4,831)

1,081 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam tickets

Purchased tickets for a concert in Hobart (The Darkness). Barcodes never arrived and wasn't allowed entry to the concert. Door staff said several other groups had the same issue that night. Contacted for an explanation and got a brush off, no apology and no refund. A scam.

1 March 2026
Unprompted review
Ticket Merchant logo

Reply from Ticket Merchant

Hi Laura, thank you for taking the time to reach out to us.
We’re really sorry to hear about what happened on the night, and understand how disappointing it would have been to miss out on the event. After reviewing your order, we can confirm that your tickets, including the barcodes required for entry, were successfully sent to your email on 3 February 2026. As noted in the order confirmation, this email cannot be used for entry.
It appears the ticket email may have been missed at the time, which is why entry wasn’t permitted. We can also see that our team has since reached out to gather more information and assist further. We’d really appreciate you getting back to us so we can look into this with you and work towards a resolution. You’re also welcome to contact us directly on 03 9498 1554 or info@theticketmerchant.com.au.

Rated 4 out of 5 stars

Great show but pushy staff.

Show was fantastic with incredible sound and lighting. Ushers were pushy from arrival until leaving. Treating me like I’ve never been to a stadium before to barking at me that I can’t take a can in when I was nowhere near ready to enter the hall. Drinks expensive. Nice short lines though.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Great concert experience and fantastic…

Great concert experience and fantastic venue for live events. The atmosphere was excellent and the show itself outstanding. The venue was well organised though having a few more staff on the floor to help guide queues to less crowded bars and toilets would help improve the flow. The team could also engage a bit more with patrons. More seating options would also be appreciated. As BEC is quite far from the city, many people arrive early to make a full evening of it, so improving comfort during that time would make a big difference and improve sales for the venue!

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Was a great event experience

Was a great event experience.
Everything ran smoothly from parking, helpful staff showing us where seats were located.
Ease & amount of food/bar stalls.
Well setup & easy to navigate our way entire time.
Jimmy Carr is amazing we so luv him.
Will purchase tickets thru again x

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

Had no trouble getting our tickets, had no trouble getting to our seats for the show on time even though the show we were at was over 4000 people. We had a great night and a wonderful experience!

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Jimmy Carr Cairns

The ease of electronic tickets, and regular text and email updates of show changes made attending Jimmy Carr easy. The location was excellent given the small town of Cairns and staff were helpful. The only thing that could be improved would be the long wait times for food and drinks prior to the show starting.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience at Jimmy Carr!

Got the tickets I wanted for Jimmy Carr in Cairns. Loved the show and ticket merchant made it possible to get the section I wanted when it was sold out by Ticketek. I’m so glad I went with ticket merchant! No hassle, no problems….could just relax and enjoy the show!

26 April 2026
Unprompted review
Rated 5 out of 5 stars

best time!

from when i walked in till when i left the vibes were high the whole time had the best experience ever and can honestly say its been the best teletek event i have been to and i have been to many. also getting my tickets from ticket merchant was easy and stress free as i got my ticket a day before the event and was so much fun thankyou!!!

25 April 2026
Unprompted review
Rated 5 out of 5 stars

The venue was Aweosme

The venue was Aweosme . It was open air , plenty of space to spread out and dance - plenty of places to sit down. The food trucks were great - toilets are an issue at every venue but there was enough while the time we were there I don’t think we waited too long. I love this venue

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Mumford & Sons concert Melbourne

Buying the tickets for this concert was an easy process. Communication from Ticket Merchant was great, keeping me updated with information as the date approached.
The concert itself was amazing! The quickest 2 hours of my life. Loved every minute.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

More than a concert, a memory in the making

From start to finish, our experience with Ticket Merchant was seamless, but what really stood out was the memory we walked away with! Watching Mumford & Sons live was nothing short of magical. The energy, the rawness, the connection, it was one of those nights you don’t just attend, you feel.
We danced, we sang, and yes… there were even a few emotional moments (in the best way). At one point, Marcus ran all the way up into the crowd, right next to us, and it honestly felt surreal. A moment we’ll be talking about for years to come.
Thank you for helping create such a smooth and stress-free experience. It allowed us to be fully present and soak up every second.
Memories like this are priceless… but winning $500 voucher would definitely help us do it all over again! 😉

25 April 2026
Unprompted review

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