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Thetoybox Reviews 231

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TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Good day, I have no clue about this company or app, I just went into Facebook, cluck on the link for Shein, that's how I came to your company, out of ignorance I just click and answered the questions... See more

Rated 5 out of 5 stars

After a payment was taken from my account without my knowledge, I contacted the team through web chat. I spoke to Van who was very helpful with my query and processed a refund straight away, very help... See more

Rated 1 out of 5 stars

I was enrolled in a membership without my consent, and 17.5 euros have been deducted from my account every month for 3 months, without my knowledge. I never actively signed up for their membership pro... See more

Company replied

Rated 4 out of 5 stars

I had an issue that required some troubleshooting, and the support team walked me through it step by step. Their patience and knowledge were truly impressive.

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3.9

Great

TrustScore 4 out of 5

231 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I had an issue with my subscription and…

I faced issues with my subscription and requested a refund. Customer support, especially Nela, was responsive and eventually processed the refund. However, I was asked to leave a positive review in exchange for the refund, which I found unusual. While my issue was resolved, I believe feedback should be voluntary and not linked to refunds.

2 January 2025
Unprompted review
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Reply from Thetoybox

Dear Sonia,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We sent you an email, please make sure to check your inbox.

And feel free to reach out to our customer support team at support@thetoybox.club for further assistance.
Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 5 out of 5 stars

Hilfreicher Kundenservice

After a payment was taken from my account without my knowledge, I contacted the team through web chat. I spoke to the costumercare who was very helpful

12 February 2025
Unprompted review
Rated 2 out of 5 stars

Very good l like their services 👍👍👍

6 February 2025
Unprompted review
Thetoybox logo

Reply from Thetoybox

Dear Inoja,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We sent you an email, please make sure to check your inbox.

And feel free to reach out to our customer support team at support@thetoybox.club for further assistance.
Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 5 out of 5 stars

Good customer service

After a payment was taken from my account without my knowledge, I contacted the team through web chat. I spoke to Van who was very helpful with my query and processed a refund straight away, very helpful.

29 January 2025
Unprompted review

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