Good day, I have no clue about this company or app, I just went into Facebook, cluck on the link for Shein, that's how I came to your company, out of ignorance I just click and answered the questions... See more
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After a payment was taken from my account without my knowledge, I contacted the team through web chat. I spoke to Van who was very helpful with my query and processed a refund straight away, very help... See more
I was enrolled in a membership without my consent, and 17.5 euros have been deducted from my account every month for 3 months, without my knowledge. I never actively signed up for their membership pro... See more
Company replied
I had an issue that required some troubleshooting, and the support team walked me through it step by step. Their patience and knowledge were truly impressive.
3.9
Great
246 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Very good l like their services 👍👍👍
6 February 2025
Unprompted review
Reply from Thetoybox
Dear Inoja,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@thetoybox.club for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Good customer service
After a payment was taken from my account without my knowledge, I contacted the team through web chat. I spoke to Van who was very helpful with my query and processed a refund straight away, very helpful.
29 January 2025
Unprompted review
Friendly staff that help you immediately
27 January 2025
Unprompted review
Definitly a scam
Definitly a scam! Thankfully my credit card company has declined payment! I wanted to buy a garden storage box was too good to be true. I click to pay a message popped up telling me something was wrong with the payment card and they'll call to take payment. I knew i wouldnt even answer and definitely not give my details to them. Turns out they wanted me to pay for a recurring membership instead of the goods! Stay away from them. I have to yet call my credit card company to thank them. DON'T TRUST THEM
26 January 2025
Unprompted review
Reply from Thetoybox
Dear Ze,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@thetoybox.club for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Reply from Thetoybox
Dear Neculachi,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@thetoybox.club for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Jeremy assisted resolve my issue
22 January 2025
Unprompted review
I hope that they will help me with my…
I hope that they will help me with my request, thanks for the feedback
16 January 2025
Unprompted review
Alero deceived a bell
I Fazel Charles would like to thank Alero for helping resolve my issue so thank you very much Alero.
8 January 2025
Unprompted review
Good service
8 January 2025
Unprompted review
Gracias a Diamond
Gracias a Diamond, mi problema se soluciono al final.
20 November 2024
Unprompted review
Scam company
Scam company. I was tricked into signing up for this (with regular payments) when attempting to download a parking app.
Do not go near this company.
30 December 2024
Unprompted review
Reply from Thetoybox
Dear Joanna,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@thetoybox.club for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Quick response
1 January 2025
Unprompted review
Problem Addressed, Good Service
Raised a problem and addressed quickly and correctly
23 December 2024
Unprompted review
They are a scam
They are a scam, got to me signed up with a pretext of Decathlon website offer of €2 for the NorthFace bagpack
27 December 2024
Unprompted review
Reply from Thetoybox
Dear Ketan,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@thetoybox.club for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
thanks ann
this company asked me to lie on here and say the service was great in order to get my refund back. don’t trust them they’re criminals.
8 December 2024
Unprompted review
Reply from Thetoybox
Dear Benjamin,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@thetoybox.club for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Good service
good service," "good company, "good experience,"good customer service from Kenny! Very helpful in solving my issues' thank you!
4 December 2024
Unprompted review
The service provided by this website is…
The service provided by this website is exceptional. The assistant who handled my problem was highly efficient, understanding my question thoroughly and addressing it with precision and care. I'm extremely satisfied with the support I received!
5 December 2024
Unprompted review
Good job Ann
27 November 2024
Unprompted review
Please be wary
I have been trying to get in touch with someone for a refund of 97.00 that has been taken out of my account since August, I have never signed up to subscribe to this company.
25 November 2024
Unprompted review
Reply from Thetoybox
Dear Julie,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@thetoybox.club for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
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