The Trade Centre Wales Reviews 

After a delay in recieving confirmation the car was ready the hand over process was quick and easy with friendly staff. Overall really good service, all staff were polite and helpful.

Iv got to say the best service iv ever had

All of the staff were helpful, from sales men to finance staff. Amazing service very easy to navigate through everything with them.
Special thanks to
Connor, Ross, Jacob and Meg.

I was just having a look at offers online, next thing i know im being bombarded with countless of calls, multiple times a day. I’d block one number and they’d call me on another regardless of me telling them I’m no longer interested. If you can, don’t put your phone number on any of their websites

I can say without any hyperbole or exaggeration, they worse level of customer service i have received from any company in the UK.

Having dealt with both neath and abercynon over the last month with multiple issues, the lack of customer service i have had is scandalous leaving me out of pocket, with no car for 18 days and counting resulting in serious distress for my family and disabled son.

If you are considering buying a car, and reading this don't.

Far too long

BUY AT YOUR OWN RISK! ⚠️
The amount of cars they sell that are below par is unreal! After buying 2 cars which were fine we trusted Trade Centre Coventry branch again with the third one. Unfortunately we are now left with a vehicle that cannot be driven, We cannot afford the repair bill of 3.5k or the ongoing finance payments after a DSG gearbox failure within 4 months of purchase. Both Trade Centre and the finance company have been less than helpful and refused to allow rejection of the vehicle under the consumer rights act. They did not check the auto gear oil in the 99 point inspection, which is proven to directly cause mechatronic failures and that inspection isn’t worth the paper it’s written on anyway! They then appointed and paid for an ‘independent’ inspection (and I use that term loosely!) which went in their favour conveniently! This whole situation has taken months of chasing as well and getting nowhere, the after sales service is shocking! Fault happened in February 2026 and the outcome wasn’t received until July! The car is now about to be repossessed by the finance company and we will still be left over 12k out of pocket plus the repair costs!! We now have a complaint with the Finacial Ombudsman and we feel incredibly let down by Trade Centre.
Please do your research before buying a car from here. We’re part of a rapidly growing number of consumers that are in this position or even worse off!

Matthew was very helpful and kind. Made the process very easy.

Excellent service. Helpful advice and professional throughout. Helped me find a car suitable which I could afford. Would recommend.

yes very good thanks

Smooth process in collections . Thanks so much 😄

Tom
Amazing service, quick and kept updated through process

Great service from Libby when purchasing our new car.

Perfect service from the whole team but esp from the sales team and Matthew thank you for all your help with my new car

Rhys was a great help getting the deal over the line

rhys and matthew were amazing!

Helpful and friendly staff thanks Jay and the team

Would like to say Mathew and Rees was amazing with us and very professional

Don’t buy your car from these people, the majority of 5star reviews are from people who have just bought and have been asked to do so. From the moment you leave with the car the aftercare is non existent, I paid for the protection pack and 7 months later they still haven’t delivered the full product, it’s worthless, don’t buy it. Same with this monthly cover they push, it’s not worth the paper it’s written on. Their customer service is next to the worst I’ve ever experienced, go any buy your car from smaller car shops because these lot are just all about the money

Stuart introduced himself as we arrived. I found him to be polite and very helpful explaining information about the cars we were interested in.he made our experience easy. Would recommend Traide centre wales. Thank you Stuart.