The Trade Centre Wales Reviews 

17,521
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 3,378 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff members who guide buyers smoothly through all necessary paperwork, vehicle options, financing details, and insurance steps. Consumers consistently note that the overall purchasing process is wonderfully efficient, making the entire car-buying journey remarkably stress-free, straightforward, and pleasant from start to finish. Though some customers experienced troublesome issues regarding vehicle quality, mechanical components, and unhelpful aftersales support. Reviewers occasionally mentioned encountering unexpected mechanical problems shortly after driving away from the lot, alongside frustrating communication delays and prolonged waiting times when seeking necessary vehicle repairs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their helpful, friendly, and professional approach... See more

Service

Customers consistently note positive experiences with service, highlighting helpful and professional staff... See more

User experience

Clients share positive opinions on user_experience, highlighting a straightforward and effortless process... See more

Customer service

Users describe positive interactions with customer_service, noting that staff members are attentive, helpful,... See more

Product

Reviewers mention ambiguous feedback about product, with opinions heavily divided on the overall quality.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So, so helpful from start to finish. No pressure when viewing, just left you alone to look at all cars, but were right there if you needed them. When purchased they helped with absolutely everything f... See more

Rated 5 out of 5 stars

Easy and simple, everything was explained clearly. Matthew was really helpful and took his time sorting all the paperwork. Jaydn was so attentive to everything I asked for when choosing the car, and I... See more

Rated 5 out of 5 stars

Great service again today and a mention for Corey and Dom. Libby was especially helpful with finance and documentation today. She was so helpful and really personablw. Thank you.

Rated 5 out of 5 stars

I managed to secure a web special deal on a second family car, with a lot of help from Catrin, Tom and Wayne. Very efficient and helpful service, and took their time to explain all steps and answer al... See more


Company details

  1. #42 of 90 best companies in Car dealer
  2. #19 of 54 best companies in Used car dealer

Written by the company

The Trade Centre Group Plc is one of the UK’s largest independent used car retailers, we are known for our high-volume of car sales and our strong family-owned roots. Trade Centre Group sell over 35,000 used cars every year and we focus on offering customers a wide variety of quality used cars, outstanding value, exceptional service along with the convenience to drive your car away the same day.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

18k reviews

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4.7

All reviews

(17,521)

3,253 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don’t buy your car from these people

Don’t buy your car from these people, the majority of 5star reviews are from people who have just bought and have been asked to do so. From the moment you leave with the car the aftercare is non existent, I paid for the protection pack and 7 months later they still haven’t delivered the full product, it’s worthless, don’t buy it. Same with this monthly cover they push, it’s not worth the paper it’s written on. Their customer service is next to the worst I’ve ever experienced, go any buy your car from smaller car shops because these lot are just all about the money

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Stuart introduced himself as we…

Stuart introduced himself as we arrived. I found him to be polite and very helpful explaining information about the cars we were interested in.he made our experience easy. Would recommend Traide centre wales. Thank you Stuart.

3 August 2026
Unprompted review
Rated 1 out of 5 stars

Visited the Neath branch today.

Visited the Neath branch today and I have to be honest here, travelled from Ceredigion after listening to their ad on real radio and also looking on their website. £2000 Off every car , cars advertised from 5995 down to 3995 etc. Not 1 car did I see like this! Walked around outside and showroom twice and not 1 salesman asked me what am I looking for they were interested in how they looked themselves tbh. I asked a salesman as I was leaving if he had a few cars I was actually looking for with a panoramic sunroof and he replied ' I don't know ' Surely they should know what specifications their cars have on their devices. I asked him about the cheaper cars and he said ' nothing here'. Overall very misleading and left disappointed as its really not as advertised! I won't mention the price on the cars , but definitely not the cheapest cars in Wales. Very expensive!

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Jake was fab

Jake was fab, very friendly and down to earth. Went through all the paperwork with us really well and effectively. Was on hand to answer any questions we had .

2 August 2026

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