Thetravelbookings Reviews 

1,046
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 322 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, patient, and professional throughout the entire booking process. Travelers consistently note that advisors go above and beyond to secure the best flight options and accommodate special requests. Consumers also warmly emphasize the incredible prices and smooth, stress-free communication that make planning upcoming vacations remarkably easy. Though some reviewers experienced noticeable challenges regarding service details or flight adjustments, most customer interactions remain very positive overall. A few individuals noted occasional hurdles concerning booking modifications, refund requests, or follow-up communication with agents.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting agents who are exceptionally helpful,... See more

Service

Reviewers highlight positive aspects of service, frequently praising agents for being courteous, extremely... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents who go above and... See more

Booking process

Consumers find booking process to be positive and note that agents go above and beyond to secure flights.... See more

Price

People report positive experiences with price, often noting that agents work hard to find affordable deals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After making a stupid mistake and missing our flight home. We are a family of six with three young children. We contacted the Travel bookings and through sheer persitence and patience of their part, t... See more

Company replied

Rated 5 out of 5 stars

My agent (Eric) was fantastic from start to finish. He provided me with multiple options, really working hard to find not only the best price but the best flight times, stop over times and seating opt... See more

Rated 5 out of 5 stars

The service we got from Ron throughout our booking process for a long-haul flight was great, he gave us different options and didn't hard-sell one option over others. We ended up getting a better pric... See more

Company replied

Rated 5 out of 5 stars

Thanks Eric, what an experience I have had... Such attention to details, shows he knows his business and guide you all the way, showing prices to match the dates provided. He kept in touch thro... See more


Company details

  1. Travel agent
  2. Tour operator

Written by the company

The Travel Bookings is a long-haul tailor-made specialist. We offer flights, accommodation, car hire, tours, cruises and holidays. We are fully tailor-make all trips, so you get your holiday, your way! We answer all calls live and are open from 0800-23.00 daily. Call Now: 0203 307 5098


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,046)

307 reviews in the last 12 months

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Rated 5 out of 5 stars

On June 8

On June 8, I contacted travel booking and was connected with a lovely gentleman named Ron, who supported me to book a ticket for my friend to travel and got one of the best experiences I ever had from booking with them. I then again contacted Ron again on the 22nd June to book 2 tickets for my partner and I to travel for an occasion coming in August and again I requested for Ron to be the one to support me. He was amazing and patient and took the time out to check for the best prices that came closest to the date we requested. I will definitely recommend this agency to any friends or family and be sure to let them know to ask for Ron.

Thanks for an amazing experience completing my bookings Ron.

8 June 2026
Unprompted review
Thetravelbookings logo

Reply from Thetravelbookings

Dear Kera,

Thank you for your wonderful review.

We’re delighted to hear that Ron took the time to check out the beat deal for you and made the whole experience comfortable.

It’s fantastic to know that you just made 2 bookings back to back with us. Your kind appreciation and recommendation truly means a great deal to us at.

We sincerely appreciate your support and look forward to assisting you again in the future.


Best regards,
Team @Thetravelbookings.co.uk 🙂

Rated 4 out of 5 stars

I had a good experience with…

I had a good experience with Thetravelbookings. They helped me book my flight ticket and made the process smooth and straightforward. Marvin was very helpful, responsive, and guided me through the booking clearly. Overall, I’m happy with the service and would recommend them to anyone looking for support with travel bookings.

25 June 2026
Unprompted review
Thetravelbookings logo

Reply from Thetravelbookings

Dear Elnathan,

Thank you so much for your review.

We’re thrilled to hear you had an excellent experience with Marvin. Our goal is to provide top-notch service and a smooth booking process, and it’s fantastic to know we’ve hit the mark for you.

Your satisfaction means everything to us, and we’re delighted to note your recommendation.

We look forward to assisting you again soon.


Best regards,
Team @Thetravelbookings.co.uk 🙂

Rated 5 out of 5 stars

Very satisfied with the efficient…

Very satisfied with the efficient service provided by Ron on a consistent basis.
He is always obliging and willing to assist.
I recommend Thetravelbookings for all travel arrangements.

19 June 2026
Unprompted review
Thetravelbookings logo

Reply from Thetravelbookings

Dear Mr. Lennon,

Thank you so much for taking the time to share about your positive experience with our team member, Ron.

We are thrilled to hear that Ron assisted you with his efficient service consistently.

See you soon again.


Best regards,
Team @Thetravelbookings.co.uk 🙂

Rated 1 out of 5 stars

Disgusting treatment

I am writing this review about the way I have been treated by your company. The service I received was unacceptable, and the manner in which this was handled has caused significant frustration and distress.
I booked a flight in September 2025 to travel in March 2026 with Thetravelbookings. Initially the booking process went well. Then end of April 2026 the war in the Middle-East broke out. I contacted the agent and was immediately told that I should cancel my flight and that they would compensate me with about £500. It is clear and obvious that if I cancel I would loose all my rights.
The company again contacted me to urge me to cancel, again I declined. Eventually the airline cancelled my flight, I contacted the company to request a full refund, the agent argued with me made it clear he had no intention of applying for a refund.
I appreciate that the circumstances was out of their control, however there is a process when such an event occurs. Thetravelbookings was rude to me and extremely unhelpful. I would never use this company again.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

I have made two bookings now with The…

I have made two bookings now with The travel bookings, Max always goes above and beyond to find the best deals and making sure everything is as smooth as possible.

9 June 2026
Unprompted review
Thetravelbookings logo

Reply from Thetravelbookings

Dear Nassra,

Thank you for your lovely feedback.

We’re delighted to hear that you our services made you book twice with us. Max will be really pleased and feel motivated after seeing your comments.

We look forward to assisting you again in the future.


Best regards,
Team @Thetravelbookings.co.uk 🙂

Rated 5 out of 5 stars

Rebecca at Thetravelbookings

Rebecca found me good flights during booking and stayed back well beyond what she was supposed to.

10 June 2026
Unprompted review
Thetravelbookings logo

Reply from Thetravelbookings

Dear Rhonda,

Thank you for giving Rebecca the best rating and your valuable reviews, this is really encouraging.

Your review is so motivating and inspires us to work more harder to exceed guest expectations. Your generous compliments have been passed onto the entire team.

Assuring of our best services always, we look forward to welcoming you on many more holidays in the future.


Best regards,
Team @Thetravelbookings.co.uk 🙂

Rated 5 out of 5 stars

Great customer service

Great customer service i spoke to Ron hardy he dealt with my flight he has been very helpful from start to finish put me at ease with recommendations as ive not flown for quite a few years . Would like to thank him very much ! Impressed with the service

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Marvin, - Patience of a saint!!

I dealt with Marvin, who was extremely patient with me whilst I figured out what I was doing and worked through each of my reservations. Marvin answered all of my questions. Communicated well by phone, email and WhatsApp and did not apply any pressure whatsoever. Patience of a saint!

Thank you!

I was unsure about using a company I did not know....but I've received all documentation and an ATOL certificate. Proof of the pudding will be catching the plane and after sales service if there are any issues, but so far so good.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Rennee was patient

Rennee was patient, polite and professional. She went through the best possible prices and suitable dates. Rennee returned my calls as planned and sent all information requested.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Jane Rose

The TraceL agent was professional, friendly, and very helpful throughout the process.
They responded quickly to my questions and provided clear, accurate information.
Excellent customer service and a smooth experience from start to finish.

1 June 2026
Unprompted review

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