The True Tailor Company Reviews 

560
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 459 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the work trousers offer fantastic comfort, flexibility, and practical features for everyday job requirements. Many buyers appreciate the flexible materials and useful pocket layouts, finding them reliable for active outdoor work. However, some customers also noted that sizing can be quite unpredictable, frequently requiring buyers to carefully select larger measurements. Additionally, people frequently experienced frustrating delays with shipping and encountered significant difficulties when attempting to secure refunds or process product returns. Others reported occasional concerns regarding stitching quality and broken zippers after wearing the items.

What people talk about most

Product

Customers had ambiguous experiences with product quality and sizing. Many reviewers praised the comfort,... See more

Quality

Consumers find quality to be ambiguous, with strongly contrasting experiences reported across reviews. Many... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While many reviewers highlight fast... See more

Order

Reviewers highlight ambiguous aspects of order processes, as experiences vary significantly among consumers.... See more

Refund

People report profound dissatisfaction and frustration regarding refund experiences. Consumers consistently... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The ad said free returns. It did NOT say that the fine print specifies that you are responsible for return postage. Which is considerable, when you are mailing to the UK from the US. I ended up keepin... See more

Rated 4 out of 5 stars

I ordered two pairs one lined and one not lined, the open front pockets in the lined trousers are a nice size, my mobile fits in there but unfortunately with the unlined trousers my mobile is sti... See more

Company replied

Rated 4 out of 5 stars

Nice lightweight trouser , pockets smaller than other makes . Hard to get iPhone or wallet in and out . Very comfortable to wear for 8/9 hours . Delivery was 9 days but it’s coming overseas and passin... See more

Company replied

Rated 2 out of 5 stars

Bought 3 pairs of work trousers advertising better quality than leading brands. Not worn the beige pair until 2 weeks ago as weather has been better and zip has broken poor quality. Told by customer s... See more

Company replied


3.1

Average

TrustScore 3 out of 5

560 reviews

5-star
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3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 2 weeks

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3.1

All reviews

(560)

455 reviews in the last 12 months

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Rated 5 out of 5 stars

It's my fault

It's my fault. I ordered the wrong size. Wished I ordered XL . But I gave them to the Gamekeeper and he loves them . 5 🌟 from me

20 July 2026
Unprompted review
Rated 3 out of 5 stars

The ad said free returns

The ad said free returns. It did NOT say that the fine print specifies that you are responsible for return postage. Which is considerable, when you are mailing to the UK from the US. I ended up keeping them because the return was nearly as expensive as the original purchase. My boys do not care for them, said they feel like plastic.

17 July 2026
Unprompted review
Rated 1 out of 5 stars

Just the worst company

Just the worst company. Sent wrong items and now want nothing to do with it. Communications are none existent. Reviews are mostly bad. Take notice and stay well away from this company. The reviews on their website page are false. Trust only trust pilot.

13 July 2026
Unprompted review
Rated 1 out of 5 stars

Rubbish company on all levels

I want to put no stars because one the service is really bad.
2. Have not received my items and it’s been almost 2 months and still nothing.
Please avoid like the plaque.

12 July 2026
Unprompted review
Rated 1 out of 5 stars

SCAM SCAM SCAM.

SCAM SCAM SCAM.
the trousers are too small so I emailed asking for a returns label and a refund. No response.
I emailed a week later to their support email address, and the email address does not receive emails.
So if anyone wants a pair of extra large but really a size 12 or large (size 10) green work trousers that are polyester and feel dreadful on your skin, please message me.

11 July 2026
Unprompted review
Rated 1 out of 5 stars

PLEASE AVOID

PLEASE AVOID. SCAMING COMPANY.
Terrible quality chineese rubbish. Anyone leaving a good review is either blind, never done a days work in trade trowsers or is a fake. Pockets too small to get your hands in, I ordered 2 pairs of small one was far too small and the other too big! After several emails trying to avoid returns by offering credit and partial refund I eventually got an address to return to. Items returned recorded delivery but still more emails saying they had to check if they were recieved and the accounts department were looking into it. Threatened to get a chargeback from the bank then no reply from them. Hopefully bank will recover the money.
Have reported to trading standards, hopefully they take a look into this terrible company

10 July 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company at all costs.

Avoid this company at all costs.

I ordered a pair and the quality was laughably bad. I didn’t even bother trying them on because the material felt so cheap and flimsy. I’ve seen bin bags made from better-quality plastic—they’d probably offer more protection and last longer than these.

Whoever approved this product clearly has no standards. If this is what they think is acceptable to sell, they should be embarrassed.

To make matters worse, I returned them almost three weeks ago and I’m still waiting for my refund. Taking customers’ money is quick enough, but giving it back seems to be a different story.

Terrible product, terrible service, and a complete waste of time. I certainly won’t be buying from this company again, and I wouldn’t recommend anyone else does either.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Great value/Great quality

These trousers are really good. They control temperature well and are comfortable and well made. Best of all, my husband is professional gardener and gets filthy and I wash the trousers on 30c wash with NO DETERGENT and they are spotless when put onto line to dry which they do- very quickly. Brilliant. Definitely 5stars all round. ⭐️⭐️⭐️⭐️⭐️

15 June 2026
Unprompted review
Rated 5 out of 5 stars

I bought these for work

I bought these for work. A black pair or 3.
We need tough trousers that we literally need to fight wearing.
Comfortable, flexible, hard wearing and look smart too.
As a police officer I have never worn the issued trousers.
These fit the Bill absolutely spot on😂
no pun intended but it’s a good one.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

From ordering to delivery

From ordering to delivery, it was very fast, what are the trousers for the first time yesterday? They are the most comfortable work trousers I have ever put on there is plenty of give in the right places when bending kneeling turning I couldn’t be happier with the product plenty of pockets, yes, I can thoroughly recommend them

28 June 2026
Unprompted review
Rated 1 out of 5 stars

SCAM- will steal your money

I would give 0 stars if I could.
This company is a scam!!! Stay well away!! I purchased so clothes as Christmas gifts from them and spent a lot of money, they completely scammed me and at Christmas time I was left with no options but to go to my bank to get the money back and the company are now being investigated.

18 December 2025
Unprompted review

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