The ad said free returns. It did NOT say that the fine print specifies that you are responsible for return postage. Which is considerable, when you are mailing to the UK from the US. I ended up keepin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered two pairs one lined and one not lined, the open front pockets in the lined trousers are a nice size, my mobile fits in there but unfortunately with the unlined trousers my mobile is sti... See more
Company replied
Nice lightweight trouser , pockets smaller than other makes . Hard to get iPhone or wallet in and out . Very comfortable to wear for 8/9 hours . Delivery was 9 days but it’s coming overseas and passin... See more
Company replied
Bought 3 pairs of work trousers advertising better quality than leading brands. Not worn the beige pair until 2 weeks ago as weather has been better and zip has broken poor quality. Told by customer s... See more
Company replied
Company details
Contact info
3.1
Average
559 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 2 weeks
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My first experience was poor but what…
My first experience was poor but what an improvement.
10 June 2026
Unprompted review
Reply from The True Tailor Company
Hi James,
Thank you for giving us another chance! We’re really pleased to hear your latest experience was such an improvement. We truly appreciate your support. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Avoid at all costs! - minus stars should be an option
I can't say too much due to a pending court case but do not buy from this company - Sizing is terrible, Quality is terrible and the Ai customer service is even worse. They are drop shippers with multiple companies registered who will take your money and run - 1 star is too many.
18 June 2026
Unprompted review
Good value and easy to work in
Good value and easy to work in. I particularly appreciate the padded knees
13 June 2026
Unprompted review
Reply from The True Tailor Company
Hi Bill,
Thank you! We’re delighted you’re finding them great value and comfortable to work in. It’s great to hear the knee pad feature is proving useful too. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Had 3 pairs of trousers and then…
Had 3 pairs of trousers and then ordered 3 pairs of shorts straight away .So far so good and lot better to work with then most other brands.Will recommend to others .
Thanks True Tailor 👍✅
13 June 2026
Unprompted review
Reply from The True Tailor Company
Hey Jason,
Thank you so much! We’re thrilled to hear you came back for the shorts and that they’re proving even better than other brands you've tried. Your recommendation means a lot to us. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Good website
Good website, all sizes and colours available. Arrived well packaged and in good time. Fabric quantity is very good and sizing and fit, true.
1 June 2026
Unprompted review
Reply from The True Tailor Company
Hey Gill,
Thank you for your kind words! We’re pleased you found the website easy to use and that the fit, quality and delivery all hit the mark. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
These trousers are some of the best…
These trousers are some of the best work ones I have ever had. They are very tough and yet still very flexible. I will probably get some more soon.
8 June 2026
Unprompted review
Reply from The True Tailor Company
Hi Nigel,
Thank you! We’re thrilled to hear the trousers have impressed you with both their durability and flexibility. We’ll be ready when you come back for your next pair! If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Excellent Pair of Work Pants
True Tailor's social presence and copy sold exactly as advertised merch that looks good, fits great, is of quality and has quickly become my new favorite pair of work pants!
15 May 2026
Unprompted review
Reply from The True Tailor Company
Hey Ryan,
Thanks for the brilliant review! We’re delighted the trousers have lived up to expectations and become your new favourite pair. That’s exactly what we love to hear! If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Very comfortable
Arrived fairly quickly. Fit and size was accurate. Very comfortable
13 June 2026
Unprompted review
Reply from The True Tailor Company
Hi Jim,
Thank you! Great to hear the delivery, fit and comfort all met your expectations. We hope they continue to serve you well. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Bought and paid for 2 pairs
Bought and paid for 2 pairs. Arrived after a while and didn't fit. After back and forth eventually got return details, sent them back asking for next size up. Nothing since, the whole company is run off AI system, can't speak to anybody. The trousers are very poorly made and the company is a shower of sh*t
13 May 2026
Unprompted review
Faulty/ poor quality and refund issues
I bought 2 pairs of trousers and a belt from Truetailor. The belt broke immediately with a spring falling out and the black pair of trousers had a seam give way within 2 days. Asked to return the goods and was told as I'd worn the 1 pair I couldn't have a refund. Reminded them of the Consumer Trade Act 2015 and they've gone silent. It's now in the hands of the credit card company
9 May 2026
Unprompted review
Love the pants!
Love the pants!! Extremely durable flexible and hold up very well!! Will be purchasing more!! shipping took a lil long but over satisfied !!! 🫡
1 June 2026
Unprompted review
Reply from The True Tailor Company
Hey Chris,
Thank you for the fantastic feedback! We’re so pleased you’re loving the trousers and finding them durable and flexible. We appreciate your patience with the delivery and look forward to seeing you again. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Very good quality and very comfortable…
Very good quality and very comfortable work trousers
12 June 2026
Unprompted review
Reply from The True Tailor Company
Hi Richard,
Thank you! We’re delighted to hear you’re enjoying the quality and comfort of the trousers. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
They don’t even deserve one star
They don’t even deserve one star. Extremely unreliable and very unprefisionsl.
10 June 2026
Unprompted review
Products are rubbish, still no refund.
Products are rubbish. Then they still haven't refunded me after a month. Raising a dispute with the credit card company. Avoid like the plague.
10 June 2026
Unprompted review
I got the 2 for 1 offer on trousers and…
I got the 2 for 1 offer on trousers and needless to say I am over the moon with the products. Very comfortable and stretchy which was exactly what I was looking for. I also got the knee pads and belt which go perfectly for the working environment I am in. (HGV Mechanic)
I would highly recommend to any trades man
9 June 2026
Unprompted review
Reply from The True Tailor Company
Hi Cameron,
What a fantastic review—thank you! We’re thrilled the trousers, belt and knee pads are doing the job, and it’s great to know they’re a hit in the workshop. Thanks for the recommendation! If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Only just worn these work trousers
Only just worn these work trousers, due to the hot weather, been in trenches and knocking down walls and moving under ground SVP , they are standing up to the reputation and comfortable will buy again once they need replacing keep up the good work maybe short version for the summer
1 June 2026
Unprompted review
Reply from The True Tailor Company
Hey Jason,
Thanks so much for the brilliant feedback! We’re pleased to hear the trousers are standing up to tough jobs while keeping you comfortable. We love the suggestion of a summer short version too—we’ll be sure to pass it on. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
poor customer service and delivery
start with delivery was very slow i opened one pair and started to wear them they didnt last 20 days before zip went and trouser ripped then i opened the other pair and the pocket has a large hole in it the company says it replacing one pair but still waiting andthey are not intrested in other one. Would avoid as not what is advertised
8 June 2026
Unprompted review
Avoid these trouser
Avoid these trouser. Stitching gave up after wearing twice, contacted customer support, the product has a 30 day warranty after that your on your own
7 June 2026
Unprompted review
Not impressed at all by these trousers…
Not impressed by these trousers at all and I can't see them lasting very long. The quality feels like a £5 pair of trousers bought from a Sunday market.
4 June 2026
Unprompted review
Really comfortable trousers
Really comfortable trousers, perfect for all day wearing. Waterproofing isn't the best and definitely not as advertised but, they do help keep you dry.
29 May 2026
Unprompted review
Reply from The True Tailor Company
Hi Paul,
Thank you for your honest feedback! We’re delighted to hear you’re finding the trousers comfortable for all-day wear. We also appreciate your comments on the waterproofing, as feedback like this helps us continue improving our products. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
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