I had no idea my phone required an extra step to complete the unlock, and honestly I was pretty intimidated. Thankfully, their support team walked me through everything patiently and explained each st... See more
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Satisfied customer ✅ Would highly recommend✅ I reached out to Theunlockingcompany seeking to Network unlock my Samsung S24 ultra locked to T-Mobile and surely, they didn't disappoint: Exelle... See more
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Absolutly amazing work.. I just fallowed instructions and it took no longer then 15min... im so happy. Thank YOU... best unlocking service ever... everywhere else charged me 170+.. TheUnlockingCompan... See more
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I had my Samsung galaxy S26 ultra locked to carrier and was honestly skeptical about using a third party unlock service, especially with how new the phone is. Most places either couldn't do it or... See more
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Company details
Written by the company
The Unlocking Company (TUC) is a trusted, family-owned business based in the United States, specializing in providing fast, reliable, and affordable mobile phone unlocking services. For over a decade, TUC has been at the forefront of the phone unlocking industry, offering solutions for consumers and businesses alike. We have worked hard to build a strong reputation through our commitment to quality, efficiency, and exceptional customer service, helping over a million customers unlock their devices safely and securely. One of the key features that set The Unlocking Company apart from its competitors is its secure and streamlined unlocking process. We use a variety of safe, approved methods to unlock phones, ensuring that customers’ devices remain intact and fully functional after the service. The unlocking process can be completed remotely, meaning customers don’t have to visit a physical store or wait for long periods. The Unlocking Company supports a wide variety of phone brands and models, including popular ones such as Apple (iPhone), Samsung, Google Pixel, OnePlus, Motorola, and Revvl. Whether a customer has a device locked to a specific carrier or needs an unlock code for a forgotten password, TUC’s expert team provides personalized and effective solutions. With a commitment to unlocking phones of any make or model. We pride our self on catering to every type of customer, whether they are individual users or business clients looking to unlock multiple devices. As a business, we place a strong emphasis on transparency, reliability, and integrity. we ensure that all services are fully compliant with legal and carrier regulations, With a focus on customer satisfaction and a reputation for trustworthiness, Whether customers need help with the unlocking process, need additional information about specific phones or carriers, or require troubleshooting assistance, our friendly and knowledgeable team is there to provide assistance and ensure a smooth experience. TUC has built a loyal customer base and continues to grow as a go-to provider for unlocking solutions in the United States and beyond. Overall, The Unlocking Company is more than just a mobile unlocking service – it’s a business built on trust, efficiency, and customer-first values. Whether you are unlocking your phone for personal or professional reasons, we make the process straightforward and hassle-free, offering quality services that meet the needs of a diverse clientele.
Contact info
89448, Zephy Cove, United States
- 1 (800) 986-6731
- sales@theunlockingcompany.com
- theunlockingcompany.com
4.3
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I had my Samsung galaxy S26 ultra…
I had my Samsung galaxy S26 ultra locked to carrier and was honestly skeptical about using a third party unlock service, especially with how new the phone is. Most places either couldn't do it or were giving vague answers.
I decided to give it a shot and placedy order . The process was straightforward, and I received confirmation right away with clear instructions. It didn't unlock instantly,but within a couple of days I got the email that it was down.
Thank you again
1 May 2026
Reply from Theunlockingcompany
We understand being skeptical, especially with a newer device like the Samsung Galaxy S26 Ultra and with so many unclear services online. We’re glad you decided to give us a chance and that the process was straightforward from start to finish.
While some newer devices can take a little longer depending on the carrier and manufacturer restrictions, we’re happy to hear your unlock was successfully completed within a couple of days and that everything went smoothly.
We truly appreciate your business and your trust in our team. Thank you again for choosing The Unlocking Company!
This company is truly legit
This company is truly legit. In all they did not pussyfoot me around and no bull. They gave me the amount to unlock and clean my phone. They do what they say they gonna do and not string you along to milk you for money.
6 May 2026
Reply from Theunlockingcompany
We’ve always believed in being upfront and transparent about what services are available, what they cost, and what customers can realistically expect throughout the process. We know there are a lot of confusing and misleading services online, so earning our customers’ trust is something we take seriously.
We’re glad we were able to help get your phone unlocked and appreciate you recognizing the straightforward approach our team tries to provide.
If I could give negative stars I would
If I could give negative stars I would.
It’s a joke. They charge you and tell you 72 hours~ then before you know it 3 months go by ~ they don’t update you. You have to keep on them. And once the unlocking fails they make you jump through hoops to get a refund~ still waiting on mine. We shall see. Don’t waste your time.
4 May 2026
Unprompted review
Reply from Theunlockingcompany
****Please email sales@theunlockingcompany.com before purchase so we can provide you with the options available to you. All we need is the make, model, locked carrier and IMEI.********
Hello Mikelia, sending same response as we sent to the other review sites you wrote on. We’re sorry to hear about your frustration and understand how delays can be disappointing.
To clarify, the 1–72 hour timeframe shown on our website is listed as an average estimate, not a guarantee. This is outlined on the product page, FAQs, and at checkout prior to purchase. Unlock times can vary significantly depending on the carrier, device status, and manufacturer database access—especially with certain models where access has become more restricted.
In cases where the standard service does not complete within the initial timeframe, we continue working on the device daily at no additional cost while exploring all available methods. Any premium service options that may be offered are always optional, clearly explained, and never required to continue your original order.
Regarding refunds, we do honor full refunds once all available standard methods have been fully exhausted, as outlined in our Terms & Conditions. Refunds are processed back to the original payment method and can take 4–15 business days to reflect depending on your financial institution.
We would be more than happy to review your specific case and provide a clear update on your refund status. Please reach out to us directly at sales@theunlockingcompany.com
with your order number so we can assist you further.
One month and no update no result.
I've paid for a service to this website from March 31st 2026, today is the June 4th 2026 no result no updates. I had to send an email to ask what's going on and also if I have been scammed. This is not the site you think it is and the service is very poor. Stay away from this website it's not a good website. You'll loose your money.
31 March 2026
Unprompted review
Reply from Theunlockingcompany
****CHECK BEFORE YOU PURCHASE by emailing sales@theunlockingcompany.com with the make, model, locked carrier and IMEI. We can then check what options we have for your specific case****
Hello Jimmy, we’re sorry to hear you feel this way, and we understand how frustrating it can be when an unlock takes longer than expected.
After reviewing our records, your order has remained active and has been continuously worked on since March 31st with about 10 email updates over the last month. While the 1–72 hour timeframe listed on our website is an average estimate, some devices, depending on carrier restrictions, device status, and manufacturer access, can require significantly more time.
We want to be clear that your order has not been abandoned or ignored. Our team continues to submit and check your IMEI daily across multiple available services in an effort to complete the unlock. Due to how these systems work, there are not always real-time updates to provide until there is a status change, which is why you may not have received daily communication.
We also want to reassure you that this is a legitimate service, and your order is still actively in progress. As outlined at checkout and in our Terms & Conditions, we will continue working until all available options have been fully exhausted. If, at that point, the device cannot be unlocked through any of our methods, a full refund will be issued to your original payment method as we do with all customers.
If you would like a detailed status update or to review your options, please reach out to us at sales@theunlockingcompany.com
with your order number and we will be happy to assist you further.
They are very good and very honest
They are very good and very honest. They know exactly what they are doing and they understand their customer needs. They honor their word and their word is guaranteed with 100% satisfaction. I will recommend them for anyone. I will definitely visit them again when I’m having phone issues. Please try them and you will never regret it. They worth every penny you spend. Thank you guys again.
3 May 2026
Unprompted review
Reply from Theunlockingcompany
Thank you for your kind words and for taking the time to share your experience. We truly appreciate your trust in us.
Reply from Theunlockingcompany
Thank you for your feedback! We’re glad to hear your iPhone 17 Pro Max was unlocked in under 24 hours, that’s always great to see.
We appreciate you choosing us and are happy everything went smoothly. If you ever need assistance again in the future, we’re always here to help.
Best and honest unlocking company!
Best and honest unlocking company!! To be honest I deal with alot of iPhones and The Unlocking Company is the only company that I trust to get the job done right and quick too!! But a bonus is The Unlocking Company is a Christian Faith based company as well which in my opinion is why I use them!!! Not to mention very honest and trustworthy and as mentioned they’ll go out of their way if by chance they stumble upon a imei number they can’t unlock!!
2 May 2026
Unprompted review
Reply from Theunlockingcompany
Thank you Brad, we truly appreciate your continued trust. It means a lot to hear that you rely on us to get the job done both quickly and correctly.
We aim to operate with honesty, transparency, and integrity in every order, and it’s great to know that comes through in your experience.
Thank you again for your support, we look forward to continuing to work with you!
I used this service to unlock my Samsung phone
I used this service to unlock my Samsung Galaxy, and they definitely delivered on their promise. The phone is now fully unlocked and working perfectly. My only complaint is that the process took nearly three weeks, which was longer than I expected. However, the result was worth the wait.
2 May 2026
Reply from Theunlockingcompany
Hello Matt, we’re glad to hear your Samsung Galaxy is now fully unlocked and working perfectly. That’s always our end goal.
We also understand your concern regarding the timeframe. While many devices complete within the initial estimate, some, especially Samsung models depending on carrier restrictions and system access, can take longer. That said, we’re always working to improve turnaround times wherever possible.
We truly appreciate your patience, and we’re glad the final result made it worthwhile. If you ever need another unlock in the future, we’re here to help!
Fast
Fast, easy, cheap. It took about 48 hours for my phone to be unlocked. My carrier told me I would need to reactivate and keep service for 6 MORE months before they’ll unlock my phone .. I ordered an unlock from theunlockingcompany, got a confirmation email right away with detailed instructions and a reassuring message. I was a little worried at about the 36 hour mark but I woke up the next day and my phone was fully unlocked and ready to use! Highly recommend!
2 May 2026
Reply from Theunlockingcompany
Hello CJ, we’re glad everything came together and your phone was unlocked within 48 hours. We know that waiting period can feel a bit uncertain, so it’s great to hear the instructions and updates helped along the way.
Situations like yours, where carriers require extended service before unlocking, are exactly why we do what we do, so we’re happy we could provide a faster solution.
We truly appreciate the recommendation and your trust in us. If you ever need another unlock, we’re here to help!
Quick and easy
Quick and easy. No hidden fees or costs like other unlocking website. Very happy with the transaction. I will use them again in the future.
30 April 2026
Reply from Theunlockingcompany
We’re glad to hear everything was quick, straightforward, and exactly as expected. Transparency is something we take seriously, so it’s great to know that came through in your experience.
The process was quick and straightforward.
The process was quick and straightforward. They communicated via email, and it was easy and simple. I actually used them again for another device and will do so again. Excellent service!
22 April 2026
Reply from Theunlockingcompany
Thank you for your continued trust and support!
We truly appreciate your business and look forward to helping you with any future unlocks!
Apple iPhone 17 Pro unlock! Thank you 🙏
Bought an iPhone 17 Pro from Ebay, (supposedly unlocked) it was locked but then I asked ai to suggest a company and it was them.
Really really happy! They unlocked the phone in less than 12 hours! I can't thank them enough. HIGHLY RECOMMEND!
24 April 2026
Reply from Theunlockingcompany
We’re glad everything worked out and that we were able to get your iPhone 17 Pro unlocked quickly, especially after it turned out not to be as advertised. Situations like that can be frustrating, so it’s great to hear we could help turn it around for you in under 12 hours.
We truly appreciate the recommendation and your trust in us. If you ever need anything in the future, we’re here to help!
Best experience EVER
I have to say it was the most quick and easy process I have ever had to deal with, im very satisfied!
26 April 2026
Reply from Theunlockingcompany
We truly appreciate your support and are happy you’re satisfied with the experience. If you ever need another device unlocked, we’re always here to help!
AMAZING
Great and responsive customer service. Took about a week to try to receive the unlock code because my imei was a difficult one but once I received the option to have it unlocked remotely the process was effortless, smooth and quick. 10/10 service
18 April 2026
Reply from Theunlockingcompany
We’re glad everything worked out, especially with a more difficult IMEI. Sometimes those take a bit longer to find the right path, but once the correct method becomes available, it’s great to hear the process was smooth and quick from there.
We appreciate your patience
Very professional
Very professional, friendly, price very good for the service that is provided. I received my pin within a few hours, extremely satisfied and 100% and would recommend to anybody who was denied their (fully paid) phone being unlocked by there carriers. Once again, Keep up the Fantastic work Guys
23 April 2026
Reply from Theunlockingcompany
We’re glad everything went smoothly and that you received your unlock quickly. Providing a professional, straightforward experience at a fair price is exactly what we aim for.
We really appreciate the recommendation and your support
Avoid this company.
Avoid this company.
I paid The Unlocking Company for a phone unlock service they advertised would be completed within 72 hours. Not only did they fail to deliver within that timeframe, but when I asked for updates, I was essentially ghosted.
The only time they responded was after I left a negative review.
At that point, I was offered a “refund” only if I removed my review, which felt more like an attempt to buy silence than resolve the issue. I declined and simply asked for what should have happened in the first place — a refund for services they never provided. Instead, they suddenly changed the terms and claimed they had 45 business days to complete the unlock, despite marketing the service as 72 hours.
By then, my phone had already been unlocked elsewhere, so I made it clear I no longer needed or wanted their service and requested my money back. They still refused.
I ultimately had to open a dispute with my bank to recover my funds.
Between the missed promises, lack of communication, refusal to refund for non-performance, and attempting to tie a refund to removal of a negative review, this was one of the worst customer experiences I’ve had.
Buyer beware. Do not trust the advertised turnaround times, and be very cautious before giving this company your money.
22 April 2026
Unprompted review
Reply from Theunlockingcompany
****Please do not order blacklisted device AND no payment required to do eligibility checks. Please email sales@theunlockingcompany.com before purchase so we can provide you with the options available to you. All we need is the make, model, locked carrier and IMEI.********
Hello Tigran, this is your second review on the same order so let me try and respond in a similar fashion from your April 13th review.
Thank you for your feedback, we’re sorry to hear about your experience trying to unlock a blacklisted IMEI and would like to clarify a few important points. As
First, the 1–72 hour timeframe is an average estimate, not a guaranteed delivery window. This is disclosed on our product pages, FAQs, Terms & Conditions, and on the receipt prior to purchase. Like all legitimate unlocking providers, timelines can vary depending on carrier restrictions, device status, and database availability.
We also want to be very clear that refunds are never tied to the removal of a review and May 8th you were eligible for a full refund even though that falls outside of our refund policy as blacklisted phones is a non refundable reason. Any suggestion otherwise is a misunderstanding. Refund eligibility is based strictly on our stated policy, which provides a full refund once all available unlocking options have been exhausted.
Regarding communication, we do our best to respond to every inquiry, though response times can vary depending on volume, support hours and service time frames. We apologize if you felt there was a delay.
As for the unlock being completed elsewhere, we unfortunately do not have visibility into third-party actions or carrier-side changes. From our end, your order remained active and in progress according to the agreed terms.
We understand your frustration and respect your decision to proceed as you felt necessary. If you’d like us to review your case further, we’re always open to doing so with your order details.
They didn’t unlock my phone and they…
They didn’t unlock my phone and they don’t do any refunds
22 July 2025
Unprompted review
Reply from Theunlockingcompany
****No payment required to do eligibility checks. Please email sales@theunlockingcompany.com before purchase so we can provide you with the options available to you. All we need is the make, model, locked carrier and IMEI.****
Hello Victoria Goodrich, we’re unable to locate any order under this name in our system. If you did place an order with us, please email sales@theunlockingcompany.com with your order number, IMEI, or the email used at checkout so we can review your case.
We also want to clarify that we do provide refunds once all available unlocking options have been exhausted.
We’re happy to look into this and assist further once we have the correct details.
I've used this company multiple times…
I've used this company multiple times and they are ALWAYS incredibly responsive and professional. I highly recommend them and will definitely use them again.
17 April 2026
Reply from Theunlockingcompany
Thank you so much Steven! It means a lot to us that you’ve chosen to work with us multiple times and that our responsiveness and professionalism have consistently met your expectations. We truly appreciate the recommendation and look forward to helping you again whenever you need us.
Exception Experience Unlocking 2 Devices
TUC team was very attentive through the whole process of unlocking my 2 devices. each with a separate reason and cost to unlock. i especially liked that I was NOT charged until the unlocks were performed vs. other services, not that i would have needed a refund due to inability to unlock, but i was certainly more comfortable this way
12 April 2026
Reply from Theunlockingcompany
Hello Glenn, we’re glad to hear everything went smoothly with both devices, especially given they each had different situations. Transparency and making customers feel comfortable throughout the process is a big priority for us, so we’re happy that stood out to you.
We truly appreciate your trust and the opportunity to help. If you ever need anything in the future, we’re always here.
Be aware of these scammers
Be aware of these scammers. On their website, they promise to unlock the phone within 24 hours. They fell to do so and when you ask for a refund, they tell you to wait 30 days. After 30 days they simply refuse to issue refund. Do not deal with this thefts
15 April 2026
Unprompted review
Reply from Theunlockingcompany
****No payment required to do eligibility checks. Please email sales@theunlockingcompany.com before purchase so we can provide you with the options available to you. All we need is the make, model, locked carrier and IMEI.****
Hello Rafael, Thank you for your feedback.
We’re sorry to hear about your experience, but we do need to clarify a few important points for accuracy.
At no point do we “guarantee” a 24-hour unlock. Our website clearly states that 1–72 hours is an average estimated timeframe, not a guaranteed delivery window, and this is disclosed across our product pages, FAQs, Terms & Conditions prior to purchase as well as on your receipt
In your specific case, the issue with your device is that it was BLACKLISTED (reported lost or stolen). As outlined on our website and policies, we cannot unlock blacklisted devices, nor can we refund as this would involve participating in activity tied to stolen property, which we strictly do not engage in.
Regarding refunds, we follow the process agreed to at checkout. Once all options have been reviewed and exhausted, refunds are issued in accordance with those terms. We do not withhold refunds arbitrarily and were trying to work with you on a solution that does not have us cooperating in stolen property.
We understand being in possession of stolen property can be frustrating , but we operate within industry and legal constraints that apply to all legitimate unlocking providers. I would recommend returning the phone or turning the phone in so you are not in possession of it either
If you would like to revisit your case directly, we’re happy to assist further.
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