I had no idea my phone required an extra step to complete the unlock, and honestly I was pretty intimidated. Thankfully, their support team walked me through everything patiently and explained each st... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Satisfied customer ✅ Would highly recommend✅ I reached out to Theunlockingcompany seeking to Network unlock my Samsung S24 ultra locked to T-Mobile and surely, they didn't disappoint: Exelle... See more
Company replied
Absolutly amazing work.. I just fallowed instructions and it took no longer then 15min... im so happy. Thank YOU... best unlocking service ever... everywhere else charged me 170+.. TheUnlockingCompan... See more
Company replied
I had my Samsung galaxy S26 ultra locked to carrier and was honestly skeptical about using a third party unlock service, especially with how new the phone is. Most places either couldn't do it or... See more
Company replied
Company details
Written by the company
The Unlocking Company (TUC) is a trusted, family-owned business based in the United States, specializing in providing fast, reliable, and affordable mobile phone unlocking services. For over a decade, TUC has been at the forefront of the phone unlocking industry, offering solutions for consumers and businesses alike. We have worked hard to build a strong reputation through our commitment to quality, efficiency, and exceptional customer service, helping over a million customers unlock their devices safely and securely. One of the key features that set The Unlocking Company apart from its competitors is its secure and streamlined unlocking process. We use a variety of safe, approved methods to unlock phones, ensuring that customers’ devices remain intact and fully functional after the service. The unlocking process can be completed remotely, meaning customers don’t have to visit a physical store or wait for long periods. The Unlocking Company supports a wide variety of phone brands and models, including popular ones such as Apple (iPhone), Samsung, Google Pixel, OnePlus, Motorola, and Revvl. Whether a customer has a device locked to a specific carrier or needs an unlock code for a forgotten password, TUC’s expert team provides personalized and effective solutions. With a commitment to unlocking phones of any make or model. We pride our self on catering to every type of customer, whether they are individual users or business clients looking to unlock multiple devices. As a business, we place a strong emphasis on transparency, reliability, and integrity. we ensure that all services are fully compliant with legal and carrier regulations, With a focus on customer satisfaction and a reputation for trustworthiness, Whether customers need help with the unlocking process, need additional information about specific phones or carriers, or require troubleshooting assistance, our friendly and knowledgeable team is there to provide assistance and ensure a smooth experience. TUC has built a loyal customer base and continues to grow as a go-to provider for unlocking solutions in the United States and beyond. Overall, The Unlocking Company is more than just a mobile unlocking service – it’s a business built on trust, efficiency, and customer-first values. Whether you are unlocking your phone for personal or professional reasons, we make the process straightforward and hassle-free, offering quality services that meet the needs of a diverse clientele.
Contact info
89448, Zephy Cove, United States
- 1 (800) 986-6731
- sales@theunlockingcompany.com
- theunlockingcompany.com
4.3
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Theunlockingcompany
Thank you David, if you need anything else let us know!
I was really glad my phone got…
I was really glad my phone got unlocked.
It took long though but i was really happy it came.
10 April 2026
Reply from Theunlockingcompany
Helo Aaron. We really appreciate your patience. While some unlocks do take a bit longer depending on the carrier, we’re glad it all paid off and your phone was successfully unlocked. Thanks again for trusting The Unlocking Company
Thay to did every thing that sead that…
Thay to did every thing that sead that were going to do it was to painless no stress at all it was quick and that were very helpful thank you so much Brian I will recommend thim to all my friends
11 April 2026
Reply from Theunlockingcompany
We’re glad to hear the process was quick, smooth, and stress-free. Our goal is always to handle things exactly as expected.
Thank you for your recommendation; we’re grateful for your support. If you or your friends ever need help in the future, please do not hesitate to email us!
This company did exactly as they…
This company did exactly as they stated.
They made sure I understood each step going forward. Even though the company gave them a difficult time they kept on it until they get the phone unlocked. Would highly recommend this company
11 April 2026
Reply from Theunlockingcompany
Thank you Robert. We are glad to hear we delivered exactly as promised. Clear communication is important to us, so it’s great to know each step was easy to understand along the way.
Some carriers can definitely make the process more challenging, but we’re committed to sticking with it and getting the job done whenever possible.
We’re always here if you need us in the future!
SAMSUNG S24 ULTRA_NETWORK UNLOCK
Satisfied customer ✅
Would highly recommend✅
I reached out to Theunlockingcompany seeking to Network unlock my Samsung S24 ultra locked to T-Mobile and surely, they didn't disappoint:
Exellent customer service✅
Reasonable pricing✅
Short turnaround time✅
And btw, two months after the unlock , i decided to update my software even though they had initially advised not to do so to avoid re-locking. The device locked again and i reached out to them . They were kind enough to re-unlock it again without charging me again.
9 April 2026
Reply from Theunlockingcompany
Thank you Harrison. We appreciate you sharing your experience. It’s great to hear everything went smoothly with your Samsung S24 Ultra unlock; from customer service to turnaround time.
Thank you for mentioning the update situation as this can be a common question among customer. As advised, some methods can be affected by updates, but we’re always here to help and glad to re-unlock your device at no additional cost if that does occur.
Thank you again for your recommendation and trust in The Unlocking Company. We’re always here if you need us!
Doesn't work
Doesn't work. The more expensive option they have that can work leaves you unable to update software on your device.
10 April 2026
Unprompted review
Reply from Theunlockingcompany
***Need an unlock, email sales@theunlockingcompany.com and we are happy to check before you purchase***
Thank you Derk for your feedback. we understand your concern and want to clarify.
The outcome depends on the type of unlock your device is eligible for. In some cases where a permanent carrier unlock is not available or need unlock faster, other methods may be offered as an alternative. These methods can come with certain limitations, including potential impact on software updates.
That said, these options are always explained beforehand, and they are completely optional, customers can choose to proceed or wait for other methods if available.
If a permanent unlock is not possible due to carrier restrictions, this is an industry-wide limitation, not specific to our service.
We’re happy to review your case further and see if any additional options are available, please reach out to our support team with your order details so we can assist.
I really liked the service
I really liked the service; besides being efficient, they are very transparent, and there is no deception or abusive fees. I highly recommend them and will continue using their services!
10 April 2026
Unprompted review
Reply from Theunlockingcompany
Thank you Orleson - Transparency and fair pricing are very important to us, so it’s great to hear that reflected in your experience.
We’re glad we could provide an efficient and straightforward service, and we look forward to helping you again in the future
This was my 2nd time to get service…
This was my 2nd time to get service from them and they gave me the unlock code ,thank you
4 April 2026
Reply from Theunlockingcompany
Always happy to help Addisu, if you need anything else please do not hesitate to contact us!
wonderful service
8 April 2026
Reply from Theunlockingcompany
Thank you for the kind words, if you ever need any more assistance with unlocking other Motorola devices please do not hesitate to email us
Very fast and they did perfect job for…
Very fast and they did perfect job for me
6 April 2026
Unprompted review
Reply from Theunlockingcompany
We appreciate you trusting us with unlocking your device
Great company as a unlocking team
It making customers want to come back for there service they do a great job and quickly have your unlock code done and send it to you great company I'll go back again and again
31 March 2026
Reply from Theunlockingcompany
We truly appreciate your support and are glad to hear you had a fast and smooth experience. Getting your unlock code completed quickly is always our goal whenever the services allows it.
Please do not hesitate to contact us if you ever need anything else
They 100% guaranteed permanent unlock…
They 100% guaranteed permanent unlock within 2-8 hours, and it was done by 2 hours! Legitimately best company, and best customer experience.
5 April 2026
Reply from Theunlockingcompany
Hello Richard, We’re glad we could deliver a fast and smooth permanent unlock within just a couple of hours, that’s exactly the experience we aim for whenever the carrier allows it.
We appreciate you messaging us and checking before purchase as each make, model, locked carrier and IMEI can be different.
If you ever need another device unlocked, we’re always here to help!
Operate with integrity
They kept there word , means a lot in today’s world
10 March 2026
Unprompted review
Reply from Theunlockingcompany
****We are always happy to check to see if we can unlock your device before a purchase is made. Simply email sales@theunlockingcompany.com with your make, model, locked carrier and IMEI***
Thank you for your feedback Juan, we hope you are having a wonderful Easter.
We’re sorry to hear about your experience, and that you think the responses are scripted as well as the reviews being fake. We simply want to clarify few important points not only to you but also for potential customers. First, we do not fabricate reviews
The additional service referenced was an optional premium method, not a requirement. These options become available in some cases when the standard method is delayed or restricted, and they are always presented as a choice, not an obligation. We want to reassure you that full refunds are issued once all available options at your service level have been exhausted. Your original order remains active, and we continue working on it at no additional cost.
If you would like us to continue working on your order or review available options with you again, please reach out to our support team directly. We’re here to help.
I paid for 2 services and they were…
I paid for 2 services and they were unable to do any of them, now they no longer respond any messages.
27 December 2025
Unprompted review
Reply from Theunlockingcompany
Thank you for your feedback, Helena. unfortunately as of April 23rd, we have yet to hear back from you so we can resolve this issue.
****We are always happy to check to see if we can unlock your device before a purchase is made. Simply email sales@theunlockingcompany.com with your make, model, locked carrier and IMEI***
Good morning, we hope you are having a wonderful Easter weekend
Unfortunately we do not have any order under the name Helena Duarte Otamendi in our system or any variety of the name. It’s possible the order was placed under a different name or email address possibly a different company.
Please email us at sales@theunlockingcompany.com with your order details (such as the email used or IMEI), and we’ll be more than happy to look into this for you right away.
Please note that response times may be slightly delayed this weekend due to the Easter holiday, but we will follow up as soon as possible.
We look forward to assisting you.
Great and quick response
Well I got a email. Back. And this is 100 percent real review they are a company of there word 😎
2 April 2026
Unprompted review
Reply from Theunlockingcompany
We really appreciate you taking the time to share your experience. Being a company of our word is something we take seriously, and we’re glad that came through.
If you ever need assistance again in the future, we’re always here to help!
Your prompt response to issues.
19 March 2026
Reply from Theunlockingcompany
Thank you, happy we could help, if you need anything please contact us directly so we can check to see if we can unlock before payment
Amazing, unexpectedly quick and stayed in contact through the whole process
I really did not think this was going to work. I specifically used them because they said they are a family company and made me trust them more.
Oh boy, They really delivered. I know they said that times can change depending on the company they need to get the unlock code from, but I did not expect them to get it to me sooner.
No hidden fees, no hidden catches.
Everything was above board.
I recommend, recommend, recommend.
1 April 2026
Reply from Theunlockingcompany
We truly appreciate you giving us a chance, especially when you weren’t sure at first, that trust means everything to us as a family-owned company.
We’re glad we could deliver faster than expected and keep you updated throughout the process. Transparency and reliability are exactly what we aim for
Thank you again for your recommendation, If you ever need another device unlocked, we’re always here to hel
Price, quality, service, pick two out of three
You know what they say: "price, quality, service, pick two out of three."
I bought a specialized 10-year-old phone, fabulous quality, excellent price. THEN I learned that its IMEI indicated that it had been manufactured locked under a contract. Not just anybody can unlock a phone like that. I picked Theunlockingcompany because they had a video about working with my model.
The service, though! The unlock time depends on the carrier, not Theunlockingcompany, to verify the IMEI and release it for unlocking. To be honest, unlocking my phone took three nerve-wracking weeks.
While I waited I learned that a) some special phones like mine can take up to 45 days and b) there are scammers who take your money and produce nothing. Theunlockingcompany kept me updated throughout. Still I had my doubts right up till I turned on my phone and saw missed calls and texts.
(Pro tip, once the IMEI is unlocked, your device swings right back into service even before Theunlockingcompany alerts you. No harm in turning it on and off a couple of times a day, just in case.)
Would I recommend getting a locked phone? No. Would I recommend working with Theunlockingcompany if you did? Yes
1 April 2026
Reply from Theunlockingcompany
Thank you for such a detailed and honest review, we truly appreciate you sharing your experience.
You’re right, unlock times can vary significantly depending on the carrier and device history, especially with older or more specialized phones like yours. Those cases can take longer, and we understand how nerve-wracking the wait can be.
We’re glad to hear our team kept you updated throughout the process and, most importantly, that your phone was successfully unlocked in the end. That moment when everything starts working again is always worth it.
We also appreciate your recommendation, and your insight is spot on. While locked devices can come with challenges, we’re always here to help when customers find themselves in that situation.
Thanks again for trusting The Unlocking Company and for taking the time to share your experience!
Poor Service, Don't Try It! Really don’t 🤣
Poor service. I waited 5 months and each time I had to email them for an update. I kept getting the same generic reply to my emails. Finally I sold the phone for one that was already unlocked. I requested a refund and that's when it got weird. I've exchanged several emails in order to get a refund. Still don't know when or if to expect that. I eventually contacted my credit card company for advice. I then looked the company up on the BBB (better business bureau) website. When I saw the grade of D- I knew why. Highly advise you NOT waste your time or money.
Let me make it absolutely clear, everything in this review is absolutely true! Now they are trying to use Trust pilot as a means to discredit me, and suddenly more information is needed to be collected on me to show the company that my review is ”genuine”
What a joke man. Do really think I have nothing better to do with my life? Makes no difference, this isn’t the only place a review has been left. And I still don’t have my refund. Hopefully it festers in your account, keep it! Trust pilot you are here for who again?
26 October 2025
Unprompted review
Reply from Theunlockingcompany
Good morning it is hard to locate a order under "Ms Ice", and we would love the order number so we can look into this matter to get it resolved for you. Because we have a B rating in BBB (Better Business Bureau) you may have us confused with another company
We provide full refunds to all customers once all options have been exhausted and provide receipts once the refund is processed, which if we stated we refunded you would have received that receipt along with an email that states it can take 4-15 business days to reflect on your account, which is unfortunately standard credit card refund time frames out of our control
Our company is also always willing to provide unlock eligibility for free before you order if you contact us the make, model, locked carrier and imei to sales@theunlockingcompany.com
Shady, tried to bill twice and didn't give me th unlock I wanted and locked phone out of updates and threatened if I didn't pay when I already had paid
Shady, Not clear, u won't get what you want, can't permanent unlock spectrum phone and you may get billed more than once even after you paid. Then no resolve to do what's right and fix after they claim they'll investigate it. I'm sure if I hear anything they'll side with their tech. Not to be trusted, why have a phone with 7 years of updates when you can't update it.
I made it clear I wanted a permanent unlock to sales that I was talking to that I'd just return the phone since they sent me the wrong one anyway (ebay). They said I would need to talk with the tech at the time of service for knowing it could be permanent unlocked. Get on with the tech, toldby tech I'm eligible for an unlock. Figured I spoke with sales that's what I want, thought it was permanent never told anything other than eligible. Tech starts working on it, during the process, I wanted to verify it was permanent he says no. I tell him then I don't want it. Tells me it's too late. Super pissed but they did the temp unlock, also locked the software so I can't update it, so mad about that wasn't told they would do that. Next day I'm seeing the invoice already pissed about it. Reluctantly, I pay, two days lol after they try to bill me again for the service claiming I didn't pay and threaten to take action.
4/02/2026
Based on their reply, I have all the emails and the information provided that they claim they did. I even emailed them first to try to see if they could unlock. I clearly communicated at the time I could just return the phone but luckily the person I bought it from offered me a discount to unlock through their company. I connected with their tech, he did not communicate temp or permanent unlock and started, took more than hr, while doing it I asked about the permanent unlock, he said no I tried to cancel he said it was too late.
They claimed they wanted to make it right, they've never offered anything to make it right only a refund to try to get me to take the review down. So far they've only hacked themselves knowing I have all the emails and the lies, and the information from twlk with the tech I will be pursuing other avenues of reporting as they threatened me with when they tried to bill me again when I had already paid.
26 March 2026
Unprompted review
Reply from Theunlockingcompany
*** if you would like us to check eligibility before placing an order, you can always contact us with your make, model, locked carrier, and IMEI to sales@theunlockingcompany.com. We’ll be happy to review it beforehand.****
Hello Doug. Thank you for your detailed feedback, we understand your frustration and want to clarify what occurred as we send emails and we get notification "Email has been deleted by user" which has proven to be a problem for referencing important information to help you make the best decision for your situation.
We offered full refund and needed to relock the device, you did not want to proceed with that option, so you have an unlocked phone to use. If you would like that refund and for us to relock the phone you can contact sales@theunlockingcompany.com
We also allowed you to proceed with the service and pay after the unlock was completed, which is not standard practice and was done in good faith. We sincerely apologize for the duplicate invoice. Not all team members have access to our merchant system for security reasons, and we did not initially receive confirmation through email that the invoice had been paid. Once brought to our attention, we corrected this and removed you from any outstanding balance list.
Prior to starting the unlock process, we explained that there are typically two possible outcomes depending on eligibility:
A region unlock (allowing use with selected countries/carriers), or
A full permanent unlock (all carriers worldwide)
At the time of inquiry, we could not confirm which option your device qualified for. You were provided a way to connect directly with our technician to verify eligibility in real time, and the service proceeded based on that interaction.
Regarding the unlock type, eligibility is determined by the security patch and build number, not by us. Unfortunately, Samsung devices that do not prompt for unlock codes are well known in the industry for having limited or restricted permanent unlock availability, which is outside of any third-party control.
As for the update concern, Region unlock methods can require certain conditions to remain in place. This is not unique to our service and applies across the industry when permanent unlocks are not available. What is unique to our service is if the phone does relock you get it unlocked for FREE and when a permanent unlock is available you get that at no additional charge as well
We understand this was not the outcome you were hoping for, but at no point was there any intent to mislead. The options were explained, and the service was completed based on the eligibility available for your device.
If you would like us to review your case further, we’re happy to do so, just reach out to our support team directly, sales@theunlockingcompany.com.
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