The manufacturer supplied a reboxed and already damaged wall-mounted display cabinet. The Urban Mill reacted very quickly and efficiently in supplying a replacement that was as it should have been. In... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good company, products stylish, instructions good and well marked and labelled. They also sent a spare set of screws clearly marked "spares" in a little bag which is always nice. Very competitive... See more
Brilliant desk. Great quality and exceptional value for money. All components clearly numbered and the assembly was a breeze due to the excellent instructions. Delivery super-quick too. Can’t fault th... See more
Very pleased with my new Hallway Unit. Arrived quickly and safely packaged. Took an hour to assemble and looks great in my hallway. Plus buying with Urban Mill cost ONE THIRD of the the cost of the... See more
Company details
- #211 of 234 best companies in Homewares Shop
- #48 of 54 best companies in Furniture Accessories
- #12 of 12 best companies in Furniture accessories supplier
- #346 of 398 best companies in Home Furniture Shop
- #13 of 16 best companies in Furniture wholesaler
- #51 of 61 best companies in Office Furniture Shop
About The Urban Mill
Written by the company
At The Urban Mill our belief is to inspire our customers & community with timeless homewares. We aim in making your corner-to-corner home transformation aspirations a true reality.
From space-maximising hallway décor to statement home office pieces, we’ve got you covered. Our Design Team searches the world for the latest innovations & trends. Behind the scenes, they work closely with industry experts to deliver our customers the newest must-have homewares. Not compromising quality for affordability each item is carefully handpicked, offering reasonably priced products with impeccable quality that are built to last 🏘️💙
CLOTHES RAILS
Break the mould from the traditional wardrobe and organise your garments with quick access stylish clothing rails. Offering an array of styles and sizes from contemporary Scandi rails to industrial clothes rails we have a wide range of products to offer Browse the options here.
FURNITUREMaking your house a home, at The Urban Mill we offer a wide range of furniture pieces to effortlessly style any room. From coffee tables to hallway furniture , our collection will offer that something to complete your home design aspirations Shop the range.
STORAGEWe combine practicality with elegance to make your home a neat space with terrific style. With storage solutions for all over the home, we’re here to help you clear the clutter from your living space. Clothes storage and laundry storage , helps keep the clutter neatly stored away keeping your home efficiently organised. Create a more orderly home today.
HOME ACCESSORIESOur collection of decorative home accessories can really make the difference in showcasing your personal style. Picture frames and vases & ornaments add a nice personal touch and will add character to your home. Curated to offer the wow factor, explore our collection of unique home accessories today .
Contact info
Rye Street, CM23 2HG, Bishop's Stortford, United Kingdom
- help@theurbanmill.co.uk
- theurbanmill.co.uk
4.2
Great
422 reviews
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Full process was simple and easy
Full process was simple and easy, delivery was fast and the desk I ordered is perfect
9 November 2023
Reply from The Urban Mill
Hi Alicia,
Thanks a ton for the fantastic 5-star review! 🌟 We're thrilled to hear that your experience with us was as smooth as a perfectly brewed cuppa! ☕ Simple and easy – just how we like it!
Speedy delivery and a perfect desk match? That's music to our ears! 🚚🎶 We aim to make your shopping journey as breezy as a summer day.
And, by the way, we've got a treasure trove of goodies on our Instagram store! Don't forget to give it a peek for more delightful discoveries. 📸✨
Kind Regards,
Shauna
The Urban Mill Customer Care Team
Fantastic experience
I was looking for a black cat after my cat sadly passed away. I saw the image of the geometric stretching cat and immediately thought it looked like Sparky. The cat looks different as the light reflects off the angles, it is very well made and perfect for what I wanted. Ordering was easy on the website and it was delivered quickly and well packaged.
8 November 2023
Reply from The Urban Mill
Hello Jayne,
What a great 5-star review! 🐾
Our heartfelt condolences on the loss of Sparky, and we're honoured our Black Geometric Stretching Cat Ornament could bring a touch of spirit into your home. Who knew geometry could capture the essence of a furry friend so well? 🖤😺
Kind Regards
Kitty
The Urban Mill Customer Care Team
Good experience overall
Good quality, good value and arrived very quickly and well packed. I am happy with my purchase and would recommend this product and company.
7 November 2023
Reply from The Urban Mill
Hello Mrs J,
Absolutely chuffed to bits with your 5-star review! 🌟
We're over the moon that you found our 2 Tier Modern Black Console Table to be top-notch in quality, great value, and speedy on the delivery front. We aim to make the unpacking experience as exciting as Christmas morning, so it's fantastic to hear it arrived well packed!
Your recommendation means the world to us – here's to many more quirky additions to your home decor. If you ever need more furniture fun, you know where to find us! 🎉
Best Regards
Kitty
The Urban Mill Customer Care Team
The two large 30x40 inch picture frames for my rare car showroom posters
The two large 30x40 inch picture frames I ordered arrived shortly after ordering and proved ideal for the car showroom posters I wanted to display. Even though there was a problem with one of the acetate sheets in the form of a 5cm split, Urban Mill were very prompt to send a replacement. Overall an excellent experience and I thoroughly recommend Urban Mill for the high quality of their products and service.
3 November 2023
Reply from The Urban Mill
Hello Steve,
Thanks a ton for the stellar review – we're thrilled our 30" x 40" Black Photo Frames hit the bullseye for your car showroom posters. 🚗🖼️
Apologies for the cheeky acetate hiccup. Massive thanks for giving us a chance to fix it, and we're chuffed to bits that our replacement did the trick.
Don't forget to check out our Instagram page for more products📷✨
Kind Regards
Kitty
The Urban Mill Customer Care
Always fantastic service!
Always fantastic service!
Have ordered items from The Urban Mill previously and as usual had excellent service for ordering through to delivery.
Love their range of products and will continue to order.
Thanks Urban Mill
24 October 2023
Reply from The Urban Mill
Hello Melanie,
Thanks a bunch for your shout-out!✨
Thrilled to hear you're head over heels for our Non-Slip Pink Velvet Hangers, the Space-Saving Trouser Hangers, and the Cream Retro Clothes Rack with shelves. Your loyalty is like a warm hug, and we promise to keep the good vibes (and hangers) coming your way.
Don't forget to check us out on our Instagram to keep in the loop of new products! 🎉
Kind Regards
Kitty
The Urban Mill Customer Care Team
Amazing product & service
Amazing product & service.
I am one happy customer. The product I received was as described and exactly like the photos. Great quality and fast delivery as promised.
I would certainly recommend this to friends and will purchase from this company again.
25 October 2023
Reply from The Urban Mill
Hello,
We're over the moon that our industrial pipe clothing rail found a happy home with you.
We're thrilled that the product danced its way into your heart, just as it did in the photos. Speedy delivery is our middle name (not really, but it should be!), and we're chuffed to bits that we lived up to our promise.
Here's to more fabulous fashion moments with our wall-mounted wonder! Don't forget to check our our Instagram page for more products🎉🙌
Warm Regards
Kitty
the Urban Mill Customer Care Team
Ordered some furniture from here and…
Ordered some furniture from here and arrived on time but all the glass was smashed rang up to get a replacement which they did but again arrived with all the glass smashed total waste of time
26 October 2023
Reply from The Urban Mill
Good Afternoon Darren,
We sincerely apologise for the inconvenience you experienced with your order. It's disappointing to hear that the item arrived damaged.
Our goal is to provide top-quality products, and we understand your frustration. However, we're glad to know that we were able to resolve this issue by issuing a full refund.
Kind Regards
Jessica
The Urban Mill Customer Care Team
Reply from The Urban Mill
Dear Claire,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love our 30" x 40" Black Photo Frame – it's definitely a stylish choice!
We couldn't agree more – everyone should be using this model; it's a real game-changer. We're delighted that you appreciate the concept behind it.
Don't forget to check us out on our Instagram store for more exciting products and inspiration!
Kind Regards,
Shauna
The Urban Mill Customer Care Team
Cool chopping boards..
Arrived quickly and very pleased with product..looks great in my kitchen..
16 October 2023
Reply from The Urban Mill
Dear Aileen,
Thank you so much for your fantastic 5-star review! We're absolutely thrilled to hear that your Chopping Board arrived quickly and that it's now a stylish addition to your kitchen. It's all about those little things that make us smile in the heart of our home, right?
Don't forget to keep an eye on our Instagram store for more exciting kitchenware updates and exclusive offers. We've got some chopping adventures waiting for you!
Kind Regards,
Shauna
The Urban Mill Customer Care Team
Fast delivery on time
16 October 2023
Reply from The Urban Mill
Good Morning,
Thanks for the high-five star review! ✨
Your Pair of Wall Mounted Industrial Pipe Clothing Rail must be feeling right at home on your wall by now!
Thank you for your purchase and don't forget to check out our Instagram page!📷✌
Kind Regards
Kitty
The Urban Mill Customer Care Team
Top quality product.
The product was shipped in a timely fashion. The product quality was perfect and incredibly stable. The whole thing took maybe 5 minutes to assemble.
23 October 2023
Reply from The Urban Mill
Hello James,
Thank you for your stellar review! ⭐
Assembling your 6ft Wide x 7ft Tall Two-Tier Heavy Duty Garment Rail and the 20 X Non-Slip Black Velvet Hangers in 5 minutes? That's some superhero-level efficiency right there! 💪
We're thrilled you found everything perfect, and we're here whenever you need to hang out with us again! 🛍️🤩👗
Kind Regards
Kitty
The Urban Mill Customer Care Team
Really speedy service
Really speedy service. Very well packed. Delivered in a timely manner. Beautiful item delivered. One happy customer!
16 October 2023
Reply from The Urban Mill
Hello Amy,
Thank you for your fantastic review! 🌟
We're delighted to have made you one happy customer with your beautiful White Ceramic Rings Candle Holder. Light up your world, and thanks for choosing us! 🕯️💍✨
Best Regards
Kitty
The Urban Mill Customer Care Team
Beautiful desk that goes so well with…
Beautiful desk that goes so well with my office space! Very easy to put together and price was very reasonable!
Thanks guys!!!
5 October 2023
Unprompted review
Reply from The Urban Mill
Hey there!
We're over the moon to hear that your new desk is rocking your office space! 🚀
Your kind words and those 5 stars are like music to our ears. 🎶 Thanks a bunch for choosing us and don't forget to check out our Instagram page!✨
Kind Regards
Kitty
The Urban Mill Customer Care Team
Very good quality
Very good quality, very robust well worth the money. Pleased and would shop again. Thankyou
10 October 2023
Reply from The Urban Mill
Dear Satisfied Customer,
We're over the moon that you're over the moon with our 6ft Wide x 7ft Tall Two-Tier Heavy Duty Garment Rail! 🌟✨
We're thrilled to hear that you found it to be of very good quality and robust, and it's like music to our ears that it's worth every penny spent 🎶
Don't forget to check out our Instagram page! 🛍️👗
Warmest wishes,
Kitty 🌈🛒
The Urban Mill Customer Care Team
Reply from The Urban Mill
Hello Katrina,
Wow, a celestial 5-star review for our black Industrial Style Desk with Storage Cabinet.
Quick delivery, good quality, and easy assembly – it's like music to our ears! 🎶
Kind regards
Kitty
The Urban Mill Customer Care Team
The Quirky Desk Crew
Good customer service
Pleased with the product although the original had to be replaced due to a poorly drilled screw hole. Very prompt reply from them and quick to send a replacement.
17 October 2023
Reply from The Urban Mill
Hello Liz,
We're thrilled to hear that you're pleased with our Stylish Clothing Rack – we take pride in our products, and your satisfaction is our main goal! 🌟
It's great to hear we were able to resolve this issue for you with a quick replacement.💥
Thank you for your 4-star love, and we're here to crank up the style and convenience for your wardrobe needs! 🎩👗
Best Regards
Kitty
The Urban Mill Customer Care Team
A happy customer
The parcel arrived in incredibly prompt time. The item, a hat-and-coat stand was easy to assemble and is made of very high quality wood. It was not expensive. Altogether a positive experience with Urban Mill.
9 October 2023
Reply from The Urban Mill
Dear Jenny Wilding,
Wow, thank you for the fantastic 5-star review! 🌟 We're delighted to hear your parcel whisked its way to you in record time. Our coat stand clearly couldn't wait to find a new home with you!
We're thrilled you found the assembly a breeze – who knew coat stands could be such a snap? And it's music to our ears to hear that the wood quality impressed you. We firmly believe in providing top-notch items that won't break the bank.
Don't forget to swing by our Instagram store for more Urban Mill treasures and the latest home fashion trends. We're always cooking up something exciting there!
Warmly,
Kind Regards,
Shauna
The Urban Mill Customer Care Team 🌆
Reply from The Urban Mill
Hello,
Thanks a bunch for your stellar 5-star review of our Wall Mounted Black Hanging Rail - 1220mm. We're absolutely thrilled to hear that our product helped you get the job done and that it arrived fast🏃
Delivering top-notch quality and quick service is our jam, and we're over the moon that you had a fantastic experience with us.
Thank you for choosing our Wall Mounted Black Hanging Rail, and we can't wait to serve you again in the future. Stay quirky! 😄👍
Best regards,
Kitty
The Urban Mill Customer Care Team
The ornament looks better than it does…
The ornament looks better than it does online.
11 October 2023
Reply from The Urban Mill
Hello Niki,
Well, thank you for the stellar review! 🌟 We're thrilled to hear that our Black Peace Hand Ornament exceeded your online expectations.
Here's to spreading peace and good vibes with every hand gesture in style! 🖤✌️
Kind Regards
Kitty
The Urban Mill Customer Care Team
Reply from The Urban Mill
Hello Sif,
Oh, you're just too kind! 🌟 Thank you for the dazzling review of our Freestanding Slim Bath Towel Rail in Black. We're thrilled to hear that it was a piece of cake to assemble and has brought a dash of style to your bathroom. 🛁🖤
Kind Regards
Kitty
The Urban Mill Customer Care Team
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