The manufacturer supplied a reboxed and already damaged wall-mounted display cabinet. The Urban Mill reacted very quickly and efficiently in supplying a replacement that was as it should have been. In... See more
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Review summary
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Reviews shaping this summary
Good company, products stylish, instructions good and well marked and labelled. They also sent a spare set of screws clearly marked "spares" in a little bag which is always nice. Very competitive... See more
Brilliant desk. Great quality and exceptional value for money. All components clearly numbered and the assembly was a breeze due to the excellent instructions. Delivery super-quick too. Can’t fault th... See more
Very pleased with my new Hallway Unit. Arrived quickly and safely packaged. Took an hour to assemble and looks great in my hallway. Plus buying with Urban Mill cost ONE THIRD of the the cost of the... See more
Company details
- #212 of 235 best companies in Homewares Shop
- #49 of 55 best companies in Furniture Accessories
- #12 of 12 best companies in Furniture accessories supplier
- #348 of 401 best companies in Home Furniture Shop
- #14 of 17 best companies in Furniture wholesaler
- #51 of 61 best companies in Office Furniture Shop
About The Urban Mill
Written by the company
At The Urban Mill our belief is to inspire our customers & community with timeless homewares. We aim in making your corner-to-corner home transformation aspirations a true reality.
From space-maximising hallway décor to statement home office pieces, we’ve got you covered. Our Design Team searches the world for the latest innovations & trends. Behind the scenes, they work closely with industry experts to deliver our customers the newest must-have homewares. Not compromising quality for affordability each item is carefully handpicked, offering reasonably priced products with impeccable quality that are built to last 🏘️💙
CLOTHES RAILS
Break the mould from the traditional wardrobe and organise your garments with quick access stylish clothing rails. Offering an array of styles and sizes from contemporary Scandi rails to industrial clothes rails we have a wide range of products to offer Browse the options here.
FURNITUREMaking your house a home, at The Urban Mill we offer a wide range of furniture pieces to effortlessly style any room. From coffee tables to hallway furniture , our collection will offer that something to complete your home design aspirations Shop the range.
STORAGEWe combine practicality with elegance to make your home a neat space with terrific style. With storage solutions for all over the home, we’re here to help you clear the clutter from your living space. Clothes storage and laundry storage , helps keep the clutter neatly stored away keeping your home efficiently organised. Create a more orderly home today.
HOME ACCESSORIESOur collection of decorative home accessories can really make the difference in showcasing your personal style. Picture frames and vases & ornaments add a nice personal touch and will add character to your home. Curated to offer the wow factor, explore our collection of unique home accessories today .
Contact info
Rye Street, CM23 2HG, Bishop's Stortford, United Kingdom
- help@theurbanmill.co.uk
- theurbanmill.co.uk
4.2
Great
422 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Know your return rights.
Retuns form said that even if faulty I would have to pay the postage to send it back to them. This is not the case if goods either not of satisfactory quality, not as advertised or not fit for purpose the consumer act 2015 comes into play. After some emails back and forth a carrier collected the order (at their cost ) and a full refund received. I would assume they have now corrected their returns form.
28 September 2023
Unprompted review
Reply from The Urban Mill
Good Morning,
We appreciate your feedback and are pleased to inform you that we have successfully resolved the issue you encountered. Your satisfaction is important to us, and we're committed to making sure your experience with our product or service is a positive one.
Kind Regards
Kitty
The Urban Mill Customer Care Team
Reply from The Urban Mill
Hi Catriona,
Thanks a million for your fantastic 5-star review! We're thrilled to hear that you love your clothing rail and hangers. 🌟👗
We take great pride in ensuring prompt delivery, and it's always fantastic to know when our customers are happy with their purchases.
Don't forget to check us out on our Instagram store for even more exciting products and updates! 📸
Kind Regards,
Shauna
The Urban Mill Customer Care Team
Wall Hung Clothes Rails
The rails were easily screwed together and hung, and delivery was quick. But best of all they look great! Thanks
9 October 2023
Reply from The Urban Mill
Hi Hazel,
Thank you for the smashing 5-star review! 🌟 We're delighted to hear that your clothes hanging rail was a breeze to assemble and that you received it swiftly. But, of course, the icing on the cake is that they look great in your space!
Don't forget to check us out on our Instagram store for more fabulous finds and updates. 📸
Kind Regards,
Shauna
The Urban Mill Customer Care Team
Reply from The Urban Mill
Hello Lisa,
I sincerely apologise for the issues you encountered with your order. It's truly disheartening to learn that the item arrived damaged, and I understand your frustration. This is not the experience we aim to provide to our valued customers.
I want to assure you that we take your feedback seriously, and a full refund was processed as per your request on October 2nd. If you haven't already received it, please allow some time for the refund to appear in your account, as it can take a few business days.
Sincerely,
Kitty
The Urban Mill Customer Care Team
Love my new table
Love my new table. Delivery was virtually instantaneous and it was very securely packaged. Would 100% use them again. Many thanks.
5 October 2023
Reply from The Urban Mill
Hey Wendy,
Woo-hoo, thank you for your stellar review! 🌟 We're delighted to hear that you're head over heels for your Hand Carved Mango Wood Coffee Table in White Wash.
We take "instantaneous" deliveries very seriously - maybe we have some teleportation magic up our sleeves. 😉
We'll be here with open arms whenever you're ready to purchase with us again. Many thanks for choosing us! 🤘✨
Kind Regards
Kitty
The Urban Mill Customer Care Team
Thanh you so much Shauna Wright !!
Thanh you so much Shauna Wright for giving me such an exceptional customer service!
You’re 5 stars 🌟🌟🌟🌟🌟
10 October 2023
Unprompted review
Reply from The Urban Mill
Hey Sol,
Thank you for your stellar 5-star service! 🌟 It's great to hear that you had exceptional customer service!
Make sure to check it out for some behind-the-scenes fun and exclusive sneak peeks. 📸🌈
Warmly,
Kitty
The Urban Mill Customer Care Team
Great looking product at fair price
Great looking product at fair price. Would have given it five stars but when putting it together found two of the poles were bent out of shape so didn't slot into others. Thought I would have to return product but used pliers to bend poles into shape - otherwise the instructions were super easy to follow and very easy.
3 October 2023
Reply from The Urban Mill
Hello Liz!
We're thrilled you found our Clothes Tidy Rail to be a great-looking deal – it's like a fashion-forward high-five! ✋💃
Though those slightly mischievous poles tried to bend the rules, you pulled a superhero move with those pliers. Kudos for the DIY rescue! 💥
If you ever need more adventures in organization or have any questions, remember, we're just a shout away. 📢
Make sure to check it out for some behind-the-scenes fun and exclusive sneak peeks. 📸🌟
Warm Regards
Kitty
The Urban Mill Google Review
Came on time
29 September 2023
Reply from The Urban Mill
Hey there!
We're thrilled to hear that your Pair of 100% Cotton Diamond Seat pads in Natural arrived on time💨
Don't forget to keep spreading the cottony love – check us out on Instagram! ✨📷
Kind Regards
Kitty
The Urban Mill Customer Care Team
Reply from The Urban Mill
Hello there!
Thank you so much for the stellar review! 🌟 We're absolutely thrilled with the quick delivery and our Industrial Clothing Rail with 4 Wooden Shelves. Assembling it was a breeze, right? We aim to make your life as easy as pie, one wooden shelf at a time.
If you ever need more quirky solutions for your storage needs, don't hesitate to reach out. Don't forget to check us out on Instagram📷
Kind Regards
Kitty
The Urban Mill Customer Care Team
Easy to order on the website
Easy to order on the website. Prompt delivery & good product.
27 September 2023
Reply from The Urban Mill
Hey there! 🌟
Thanks a bunch for your fantastic 5-star review! We're thrilled to hear that ordering from our website was a breeze, and you got your Corner Home Office Desk with Shelves and Cabinet in a jiffy. We believe in "fast and fabulous," and it sounds like we delivered just that!
If you ever want to add a dash of inspiration to your home office or want to see more of our awesome products in action, hop over to our Instagram page. We've got some cool stuff brewing there, and we think you'll love it. 📸
Kind Regards
Kitty
The Urban Mill Customer Care Team
Ordered three wall plaques.
Ordered three wall plaques.
2 arrived within the correct time schedule but the 3rd which unfortunately was the one I needed quickest for a present only just arrived… 4months after I ordered it!
Urban Mill did email me twice to let me know each time the plaque was further delayed which was good customer service, but no compensation (free gift or 20% off my next order or any sort of refund) was offered to me to keep me as a customer in this future.
27 September 2023
Reply from The Urban Mill
Good Morning Lucy,
We're genuinely sorry to hear about the delay in your order, and we totally understand that time is precious, especially when you're for a gift for someone.
As we are a small business, we are unable to offer compensation for delays, but we're committed to improving and ensuring your future experience is fast!
Kind Regards
Kitty
The Urban Mill Customer Care Team
It has never been delivered
It has never been delivered. Customer Care don’t reply to my queries. Courier don’t provide update.
do not buy from them.
25 September 2023
Reply from The Urban Mill
Good Morning Paolo,
Thank you for taking your time to review The Urban Mill.
I wanted to inform you that our Customer Care team has been diligently addressing your inquiries, and we have noticed that they have replied to each email you sent.
Regarding your recent order, it appears that the delivery team made two attempts to deliver it to your address. However, they were unable to gain access to the property on both occasions. Information about these delivery attempts has been sent to your email address.
If you have any further questions or require assistance, please don't hesitate to reach out to our Customer Care team. We are here to help and ensure your satisfaction.
Best regards,
Kitty
The Urban Mill Customer Care
Reply from The Urban Mill
Hey there! 🌟
Thanks a million for your 5-star review, and we're absolutely chuffed that you're loving your Industrial Style Shoe Rack and Coat Rack Stand!
We're tickled pink that you think our prices are top-notch! 🎉💷 If you ever need more stylish storage solutions that won't break the piggy bank, you know where to find us.
Don't forget to check out our Instagram page!
Kind reagrds
Kitty
The Urban Mill Customer Care Team
Great product.
Product was delivered, however it was the wrong colour. The team responded to my messages promptly and arranged for collection of the incorrect product.
As soon as the item was collected by the courier they then sent the correct order and it came the next day. Great product, looks great and I am very happy with it.
21 September 2023
Reply from The Urban Mill
Hi there! 🌟
Thanks a bunch for your 5-star review, and we're over the moon that you're loving your 2 Tier Modern Black Console Table! 🖤
We're thrilled to have added a dash of quirkiness to your space, and if you ever need more stylish surprises for your home, you know where to find us. 🏡
Don't forget to check us out on our Instagram page! 🎉
Kind Regards
Kitty
The Urban Mill Customer Care Team
Reply from The Urban Mill
Hello Viktoriia,
Thank you for your fantastic 5-star review! 🌟
We're thrilled to hear you had a great experience with our service and that you highly recommend us. Your support means the world to us, and we truly appreciate it! 🌎
And hey, don't forget to check us out on our Instagram store for more stylish goodies and a sprinkle of inspiration! 📸
Kind Regards,
Shauna
The Urban Mill Customer Care Team
Very solid and well made item of…
Very solid and well made item of furniture at a reasonable price. Prompt delivery too. Very happy with my purchase.
8 September 2023
Reply from The Urban Mill
Hello Alan,
Thanks a million for your awesome 5-star review! 🌟
We're over the moon to hear that you're loving your Open Wardrobe – it's like having your own little fashion boutique, right in your home! 🕺
Our team works hard to create solid and well-crafted pieces, and we're thrilled you appreciate the quality at a reasonable price. Prompt delivery? We aim to please! 🚚
Don't forget to check us out on our Instagram store for more fabulous finds and a dash of interior inspo! 📸
Kind Regards,
Shauna
The Urban Mill Customer Care Team
Instruction was clear
Instruction was clear. I only assemble a small stall before and I’ve assembled this by myself. It is a bit tricky as it has a bit different angle but manage to do it. Good hanger for small space and stylish. Thanks
14 September 2023
Reply from The Urban Mill
Dear Haeri,
Thanks a bunch for your stellar 5-star review and your DIY skills that rival even the best of us! 🌟
We're thrilled to hear you conquered the assembly challenge of our Coat Stand with clear instructions. It's like building a tiny architectural masterpiece, isn't it? Those different angles can be a twisty puzzle, but you've cracked it! 👷♂️
We're delighted to know our Coat Stand now hangs stylishly in your small space. It's all about making the most of those nooks and crannies. Your recommendation is our reward! 🧥
By the way, don't forget to check out our Instagram store for more stylish space-saving solutions and a dash of inspiration! 📸
Kind Regards,
Shauna
The Urban Mill Customer Care Team
Reply from The Urban Mill
Hi Philip,
Thank you for your Great 5 star review.
We are pleased to hear you are happy with your industrial shoe and coat rack and you are pleased with the price.
We do hope we can be of service to you again soon.
Many Thanks,
Shauna
The Urban Mill
Dreadful
Awful company. Item was poor quality. Customer service questionable. Returned at my own cost but not by recorded delivery as this would have cost as much as the item. Company saying they have no record of receiving it (hmmmm….) so no refund. I had a strong feeling that would happen when I returned it. I would not use them again and definitely wouldn’t recommend Urban Mill.
20 August 2023
Reply from The Urban Mill
Hi Jill,
Thank you for your review.
I am sorry to hear you are not pleased with the service you have received.
I can see we have not received this return, our warehouse are very good with checking in any returns and making sure our office team are aware to process any refunds. As we have not received this return I can see my colleague did request an image of the delivery, date and time of the delivery and a name of who signed for the parcel but this could not be provided.
If you can try to gain this information from the courier you used to return the parcel then we can look into this further for you but as the item has not been checked in our end it is likely the courier has lost this parcel or delivered it to an incorrect address. We would also advise if your courier can not provide you with any of this information to raise a claim with them for a lost parcel.
Many Thanks,
Shauna
The Urban Mill
The product was very easy to put…
The product was very easy to put together and very well made.Great value for money.
3 September 2023
Reply from The Urban Mill
Hello Mrs Harrison,
Thank you for taking your time to leave a Wonderful 5 star review!
Its always amazing to hear when our customers are happy with their order.
The industrial clothing rail is very good value for money and its great to hear you are pleased with the quality.
Many Thanks,
Shauna
The Urban Mill
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