thevideogamecompany.com Reviews 6

Why would someone name a company as generic as The Video Game Company, just looking at the website and the very high prices, it’s literally just another clone of DKOldies unlike Lukie Games and Retro VGames, DONT BUY VIDEO GAMES FROM THESE GUYS because your overpaying out of anyone else on the market.

Asked if a game available on their webstie was a specific version/regional release, with a specific language on the cover and a few photos to avoid any confusion.
After a few days they replied just writing "it's the Canadian version" despite i also asked to check if the cover was actually in French (and a simple picture would've set the whole dilemma).
Not that i was expecting a full poem or anything, but a more exhaustive and accurate answer would've been better (keep in mind that as always, i was very polite and friendly with my questions).
Anyway, since they confirmed it was the Canadian version (that also implies the cover is in French), i proceeded and bought the game.
After a few hours the order got canceled + refunded and a message saying that the employee who answered me was mistaken...but the whole message makes no sense at all stating that "he didn't think to check and just assumed i was after the US version/cover in english".
What the heck is that supposed to mean?? Despite the fact that this "employee" didn't check at all, what does that have to do with the matter? Even if i was actually after the US version, i got the confirmation it was the Canadian one! It makes no sense at all.

I'd say to avoid this unorganized online shop because it's just a waste of time and you may lose other bargains elsewhere in the meantime like happened to me.

- EDIT AFTER MULTIPLE REPLIES-
"If you had reached out directly, we would have gladly provided photos or explained everything over the phone."
Sorry but that's a lie because it's the very 1st thing i did and always do before any purchase i make to be sure (being on the other side of the world, from both language barrier and also time zone it's way easier to write instead of calling tho), and it's what i did. Politely asked which version was available/for sale, which language had the cover/manual and also a couple of pictures would've helped to be 100% sure. Patiently waited a few days and got your reply.
Again, your entire reply/email CONSISTED IN ONLY 4 WORDS: "It's the Canadian version" (even without any "Hi/Hello/Kind Regards yada yada" or even a name/signature of the person who replied but honestly, i couldn't care less about that...it's just to give the idea).
This is exactly what happened and you know it...the emails are the undeniable proof.
Oh yes, defamatory, of course! The truth/what really happened (and you clearly admitted that too) but if it's not convenient let's throw big words like "defamatory" so we give the perception the review isn't honest and we look good and also tough so hopefully the reviewer is scared of possible repercussions.
Please, keep flagging the review as defamatory and try to take it down (like you probably did for the other negative that magically disappeared). Pathetic.

My games worked very well

Partner bought me a slim PS3 from these guys as a gift for an overpriced $160 figuring it'd be in working order. Received the console, disc drive wouldn't accept discs. Kind of ironic since -- plastered everywhere on their website -- are the words "certified" and "tested" for everything they sell. Seems someone didn't test this one. I let them know and they sent a replacement. The replacement was making noticeably loud clicking sounds during play sessions and intermittently skipped and froze. Let them know, they told me to return it for a refund and keep the bricked console.

They received the console, gave us a call. Spoke to a man named Fred who explained that what I said was happening wasn't happening when he was testing the console and that they'd charge my partner a 15% restocking fee because it wasn't doing what I said it was doing. He explained that it was likely the game discs I was using. Discs, mind you, that are spotless and run perfectly fine sans the clicking noises and freezing on our other PS3. He kept touting that it was policy and told me, "It's not that deep" when I became rightly irritated at being unjustly charged. Fred, if it was "not that deep," why are you charging me a restocking fee for a console that wasn't in good working order when I received it? If it's not that much money, why do you need it, a company that's now going to turn around and sell the same console I sent back -- per your words -- for a profit?

I'm quite happy for y'all that the console miraculously stopped freezing and clicking on the way back to you guys. Ecstatic you'll be able to recoup some losses. But what about us, the customers? We're just kinda left eating trash. We did nothing wrong. We just bought a console from you guys, got sent a brick, let you know, got sent a faulty console, returned it, and are now gonna be ending this transaction with a bricked console and less money than when we started. That's pretty trash customer service, Fred. All over this "it's not that deep" 25-or-so-dollars you're skimming off the top of our refund.

At one point, you told me "some onus has to be on the customer" and "why should we have to eat all the shipping costs and still refund you". You sent me a BRICKED. CONSOLE. $160. Disc Drive no worky, Fred. No one from your company tried to put a disc in the first console you sent me prior to sending it to me. And you're sitting over here talking about onus on the customer and why must you eat crow. Um, maybe because you're the freakin company selling the faulty product? I don't know, makes sense to me. Telling me over and over that the console's been running CoD Ghosts for 86 straight hours and hasn't been doing what I said it did means absolutely nothing. Point is, it was doing it when I had it while playing discs that have never caused the same or similar reaction in our other PS3. End of story.

I will never buy from these greedy, unjust people again and wouldn't recommend anyone else buy from them. Everything they sell is horrifically overpriced, anyways. You might as well take a chance on something that's 30 to 90 percent cheaper on eBay. At least you're covered by eBay's guarantee and will get ALL your money back for faulty product. Thanks for the huge waste of time, Fred. TheVideoGameCompany? More like TheHugeWasteOfTimeAndMoney. Hope that extra $25 prevents y'all from going out of business, since it's not that deep.

Product came on time, console could’ve been a little cleaner but it’s a 20 year old game I would buy from them.