Had an issue with delivery and it was dealt with promptly. Many thanks
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using this company for some time now and have had nothing but great experiences. Really great customer service and ordering is straight forward with swift delivery via Royal Mail with disc... See more
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Excellent service from this company. I was missing a pack of needles in my delivery (or perhaps I mistakenly threw them away) but upon emailing the company I was quickly advised that a new supply wo... See more
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The best online clinic I have used, great customer service all questions are answered promptly and the clinical team is just a phone call away. If there is any issues the team will reach out promptly... See more
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4.4
Excellent
70 reviews
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Replied to 100% of negative reviews
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Order 303119
Order 303119: What the hell is going on??? I made an order on the 7th and usually on the following day which would have been Monday they would complete the consultation and send the order. I got had no emails!! I HAVE ALREADY COMPLETED MY ORDER AND PAID yet heard nothing for over a week.
I have paid £175 and I’m still waiting which is unusual for this company as I have used many times before and know other who have too but it seems lots of negative reviews have been happening recently.
I’ve sent plenty of emails and no one has responded the chat function of the website doesn’t work
Either post my item or REFUND me ASAP
7 February 2025
Unprompted review
Reply from Thevirtualslimmingclinic
We sincerely apologise for the delay and any frustration this has caused. We completely understand your concerns and want to assure you that we are working to resolve this as quickly as possible.
We sent an email on February 7th at 6:05 PM regarding your consultation and are currently awaiting your reply. Could you please check your spam or junk folder in case it was filtered there? In the meantime, we will attempt to call you to discuss your consultation and ensure everything is processed smoothly.
Thank you for your patience, and we truly appreciate your continued support. Please rest assured that we are prioritising your order.
Best regards,
Patient Support
Previously used this company but unreliable since changed management
Previously used this company without issue. However the online ordering system is not working. I have tried multiple times to submit orders over a few weeks. and I now note several negative reviews here related to unfilled orders, which seem to be related to a change of ownership.
Seems like the new owners are unable to process /fulfil orders (or may be scamming old customers?)
28 January 2025
Unprompted review
Reply from Thevirtualslimmingclinic
Thank you for sharing your concerns. We want to assure you that we are definitely not a scam. In December, we went through a management change and are still in a transition period, which has unfortunately come with some technical challenges. We completely understand how frustrating this must be, and we sincerely apologise for any inconvenience you've experienced.
Our team is actively working to improve our technology and processes to ensure a smoother experience for both existing and new patients. We remain fully committed to fulfilling orders and providing the best service possible.
We truly appreciate your patience and understanding during this time. If you’re still having trouble placing an order, please reach out to us directly, we would love the opportunity to assist you.
Best regards,
Patient Support
Not professional, avoid
This company were keen to take £400 of my money in Dec 24 & I have not received anything. Emails have not been answered or they come back undeliverable. Using their online form on their website has provided no response either. I am reporting them to GPhC to investigate potential fraud & maybe I should also refer to CQC. Avoid, avoid, avoid - they are not professional
There is an article in The Independent 20 Dec 2024, where this company is named & shamed as having poor practices by inspectors from CQC. I cannot post a link to the article here.
You would think this company would be trying hard to improve standards - not from my experience.
In response to your apology. I have already emailed you lots of times, phoned & used your online forms.
You, yes that means YOU/YOUR Co need to look through these & contact me. Why do I need to send again to have them ignored? I have reported you to GPhC & CQC with my concerns of fraud &/or incompetence. I suggest you refund my £410 asap
4 December 2024
Unprompted review
Reply from Thevirtualslimmingclinic
Thank you for sharing your concerns and experience. I deeply apologise for the stress and frustration caused by the situation. I completely understand how disappointing this must be, and I assure you that your feedback is being taken very seriously.
In December, our company underwent a significant management change, and unfortunately, at the same time, we faced unexpected technical issues. These issues impacted our ability to manage orders and respond to customer inquiries in a timely manner. We sincerely regret that this has affected your experience with us.
We are now operating under new management and are working diligently to address these problems and rebuild trust with our customers. Resolving issues like yours is a top priority for us, and we want to ensure no one is left feeling neglected.
Please email us at info@thevirtualslimmingclinic.co.uk with your order details or the email address used during registration. We will thoroughly investigate your order and ensure that any money taken for unprocessed orders is refunded immediately.
Once again, we deeply apologise for the inconvenience and stress this has caused. We truly value your patience and understanding as we work to improve our services and restore confidence in our operations. Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction as quickly as possible.
Regards,
Patient Support
Order 301816
Order 301816: What the hell is going on??? I made an order on the 25th and usually on the following day which would have been Monday they would complete the consultation and send the order. I got an email to state the consultation has been complete and to complete my order. I. HAVE ALREADY COMPLETED MY ORDER. How wan you ask me to complete my order after a successful consultation makes no sense. You wouldn’t do a consultation until someone has made an order??
Nothing has happened since.
I have paid £168.50 and I’m still waiting which is unusual for this company. I’ve sent plenty of emails and no one has responded.
Either post my item or REFUND me ASAP
27 January 2025
Unprompted review
Reply from Thevirtualslimmingclinic
Thank you for your feedback and for bringing this to our attention. We sincerely apologise for any confusion caused by our automated email updates and for any frustration this has caused you.
To clarify, we received your order over the weekend and began processing it today (Monday). Once the order is reviewed and approved by our prescribers, it will be promptly sent to the pharmacy for delivery. You will receive tracking details as soon as the item is dispatched. The review process typically takes 1–2 days, which is within our usual timelines.
We understand how the email updates may have seemed contradictory, and we truly apologise for any misunderstanding this may have caused. We are committed to ensuring your order is handled efficiently. If our service has not met your expectations and you would prefer a refund, please let us know, and we will process it immediately.
Thank you for your patience and understanding.
Kind regards,
Support Team
Looks like they are leaving the business...
Hmm... my complaint is exactly the same as the one in the previous review – the only difference is that my order was on December 20th. The same thing happened to me... they took my money, no medication, no tracking info, no response to my emails... they disappeared. After I read the previous complaint, I decided to Google "The Virtual Slimming Clinic Scam" and noticed they’ve been involved in several scandals, which only came to light this December. I suspect they may be abandoning the business, but before doing so... they’re taking customers' money. It's a shame because I had bought from them many times before and never had any issues. So, stay alert... it looks like I’ll have to buy my medication from another site and request a refund, or even take legal action to get my money back.
3 January 2025
Unprompted review
Reply from Thevirtualslimmingclinic
Thank you for taking the time to share your experience. I want to sincerely apologise for the frustration and inconvenience you’ve encountered.
We understand how disappointing this situation has been, especially given your trust in us from your previous positive experiences. I’d like to assure you that in December, there was a significant management and operations change within our organisation, which regrettably caused disruptions to our usual service levels.
We are fully committed to restoring the standards you have come to expect from us. Our team is working tirelessly to address past issues and ensure every customer receives the care and support they deserve moving forward.
If you could kindly provide your order details, I will personally ensure that your case is resolved as a priority. Please email us so we can assist you further.
Once again, I deeply regret the inconvenience this has caused and truly appreciate your patience as we work to rebuild your trust in us.
Kind regards,
Patient Support Team
Do NOT use this clinic
Do NOT use this clinic. Very sadly I am writing this review. I ordered from them on the 4th Dec - money was taken from my account (£168.50) and a confirmation email and order number sent. 14 days later and the item never arrived.No record of it being sent. No tracking. Nobody answered any of my emails. Shocking customer service. There is no number to call or anyone to talk to. AVOID!!!!
16 December 2024
Unprompted review
Reply from Thevirtualslimmingclinic
We sincerely apologise for the negative experience you’ve had with our clinic. Your frustration is completely understandable, and we deeply regret the inconvenience caused.
In December, our company faced significant challenges due to a management change combined with unexpected technical issues. Unfortunately, this impacted order processing and customer communication, and we take full responsibility for the shortcomings during that period.
We want to make things right for you. Please email us at info@thevirtualslimmingclinic.co.uk with your order details or the email address you registered with. We will promptly investigate the issue, and if your order wasn’t processed or delivered, we will ensure a full refund of £168.50 immediately.
We understand the stress this situation has caused, and we are committed to addressing all concerns and improving our operations under the new management. Your feedback is invaluable as we work to rebuild trust with our customers. Thank you for bringing this to our attention, and we deeply apologise for the inconvenience caused.
Thank you.
Patient Support
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