Took a watch in to Watford Watch Hospital today, excellent service, polite, helpful and well priced. thank you Andy. Would recommend. Diane Norris
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Took a watch in to Watford Watch Hospital today, excellent service, polite, helpful and well priced. thank you Andy. Would recommend. Diane Norris
Company replied
Rude sales assistant! Wouldn’t use again prefer to use more popular chain store 2 doors down almost felt like I was an inconvenience being there disturbing her . Bought a watch , watch strap and batt... See more
Company replied
Absolutely awful customer experience - my partner and I paid a lot of money for them to order a part for his watch. Within a week, the store closed (without any notice). I have tried emailing them 5 t... See more
Company replied
Rude and unhelpful staff member, the only person working in the shop 7 days a week. Faulty product with receipt but not even an exchange offered, staff member simply said look online. Dismissive and u... See more
Company replied
12 Bond Street, WF12QP, Wakefield, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rang for a price for battery change and reseal on a Seiko perpetual calendar watch, quote was more than Seiko and I was told they would need some instructions on how to reset the perpetual date which I found amusing from such technically qualified watch repair specialists !, no thanks Watch Hospital off to Seiko it goes......
I dropped my Omega Seamaster and it stopped working.
I feared a repair bill well into 3 figures.
Watch Hospital Huddersfield repaired it for a modest price. I was delighted.
In future all my watches will go to this shop for repair new batteries or service. I thoroughly recommend this shop.
I have had two expensive watches repaired here. One a vintage model. I have had nothing but professional customer service. Stevie ,who is the manager couldn’t have been more helpful. Nothing was to much trouble,and went out of her way to offer help.
I have recommended the watch hospital to many of my friends.
Well done, and thank you so much.
Carol.
I am very pleased with the quick and efficient service I received at the Watch Hospital in Chapelfield Norwich, they fixed a broken winder, which I thought was beyond repair. Also I had a watch that I couldn't wear as I had lost the extension links for the strap. This was fixed quickly and I am so pleased to be able to wear it again. I would highly recommend this store.
Visited for first time this week and returned several days later with another watch. 2 watches, 3 issues to resolve - the service, knowledge and assistance was excellent. Served by Ian and Andy - thanks for your help and advice. I have no hesitation in recommending this shop
Had an unfortunate accident with my Fossil watch and the glass was pretty much smashed to pieces.
Popped in to Timpson "£56 just to order the glass, then we will have to open it and see if the broken pieces blablabla".
Popped in to the watch hospital "listen it looks very bad; not sure if the glass has gone inside and damaged the machine...do you know what let me open and see...long story short £40 , 45minutes later with my beautiful watch back on my arm". Thank you! Totally recommend 'The watch hospital in Luton Mall'.
Went to Leeds White Rose centre and took my tangled necklace to The Watch Hospital for detangling expecting to pay up for the service. Surprisingly after my necklace was detangled the gentleman there told me that he had done it for free. I couldn’t believe my ears and I offered to him a few quid but he put the money in a charity box. The same gentleman fixed a clock for an elderly lady and he told her that he had done that free of charge.
Thank you mr Watch fixer (didn’t take his name).
Are they crazy, do they think I fell off a Christmas tree? Did not have the right size battery at home for my watch and could not be bothered to order more, so, as I was going into Norwich thought I would just pop in to Watch Hospital to get a new one fitted, I knew I would pay more than the 10p battery cost, thought maybe £5 or£6!
Went up to counter and asked price to fit new battery, the man asked what make of watch, I replied Omega. That will be £45. WHAT!!!!!
I walked away in disgust. Avoid this place at all cost.
I ordered 10 new batteries from eBay for £1.15 delivered and will do the 2 Minuit job myself for under 12p.
How do they stay in business?
Do not use the watch hospital in Norwich Chapelfield Mall, they will rip you off.
Excellent communication from Max, regular updates, speedy service, fixed price, what more could you want?
Exvelllent service and very helpful communication. Both watch faces were replaced and watches dispatched back to me within days. Very many thanks.
Review your goals twice every day in order to be focused on achieving them.
We have had two quality watches repaired by "The Watch Hospital" and couldn't be happier with the easy, and efficient service.
Both watches came back as good as new!
Seemless high quality service and customer care. I was very satisfied. They returned what looked like a brand new watch, within 48 hours of payment.
They delivered everything they said on the tin
Good repair to my dad's old watch. My only downside would be that service was a little slow but I will use again.
Very good service. Just expect to wait months for your watch back!
Quoted price was adhered to,
Taking into account a very reasonable quote was given,
Repair of bracelet and general clean,
Excellent outcome.
Had a new battery, reseal and pressure test on my watch, prompt service and my watch was repaired within the hour. All other jewellers were quoting 6 weeks. The cost for this work was also very good value
Perfect customer service!! Beautiful watch and fast delivery! Will order again.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.