The Watered Garden Reviews 

134
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, knowledgeable, and helpful approach, which creates a welcoming and pleasant atmosphere. Many people appreciate the beautiful and healthy plants, along with the high quality of the products offered. The overall user experience is frequently described as excellent, with many finding the shop a peaceful and enjoyable place to visit. Reviewers also highlight the wonderful and informative workshops, noting the engaging teaching and supportive environment provided. The careful packaging and attention to detail ensure products arrive safely, reflecting the significant care put into them.

What people talk about most

Product

Customers had positive experiences with product, often praising the good quality and variety of plants... See more

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

User experience

Consumers find the user experience to be positive, with many describing it as an amazing and lovely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a lovely plant shop, so beautiful, peaceful and calm atmosphere. It was recommended and I am my friend visited about month ago. We made a special trip and it was so worth it. Charlie was absolute... See more

Rated 5 out of 5 stars

LOVED my macrame workshop. Great fun, beautifully paced, suitable for total beginners, lovely staff, gorgeous setting...literally nothing I can complain about. I took a friend to try out macrame, w... See more

Company replied

Rated 5 out of 5 stars

Really enjoyed the Christmas/Winter Wreath workshop. I went with a couple of friends and we enjoyed a hot drink and mince pie before creating our wreaths to take home. Charlie was on hand to offer sup... See more

Company replied

Rated 5 out of 5 stars

I had a fabulous time making my terrarium last Thursday evening. A very relaxing atmosphere, easy to follow instructions and a great bunch of participants. The staff are brilliant, nothing was too m... See more

Company replied


Company details

  1. #67 of 189 best companies in Garden centre

Written by the company

We specialise in quality houseplants with a diverse range to suit every home. Offering expert advice on plant care, hosting practical workshops and supplying everything you need to support your indoor jungle. We're more than a shop - we're a community for plant enthusiasts, so pop in and see what's growing on!


Contact info

4.8

Excellent

TrustScore 5 out of 5

134 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(134)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Terranium workshop

I attended a terranium workshop and had a great time. The lovely owner of the shop talked us through the full process, explaining why each aspect was so important and provided excellent guidance with the many questions the group had on houseplants and general maintenance.

29 November 2024
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Reply from The Watered Garden

Hi Claire, thank you so much for your review! We are so glad to hear you enjoyed the workshop, and are here if you have any questions in the future about your terrarium, or about houseplants in general! Thanks, Charlie 🪴

Rated 5 out of 5 stars

Speedy response on two occasions I…

Speedy response on two occasions I messaged them via email. Informative and very helpful and sending links to access the product I was looking for! They run great workshops too 🙏

18 November 2024
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Reply from The Watered Garden

Thank you for your review! We are glad you were happy with our communication. If you need any more help in the future, please let us know ☺️
Thanks, Charlie 🪴

Rated 5 out of 5 stars

I love this place

I love this place! My third workshop and they have all been excellent. The staff are so friendly, knowledgeable and helpful.
The workshops are so relaxed and you come away with something lovely. Thankyou Charlie and team

16 November 2024
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Reply from The Watered Garden

Thank you for such a wonderful review, it is always a pleasure hosting you! We will make sure to keep the workshops coming, and hope to see you at the shop again soon. And if you need any help in the future with caring for your workshop creations, please contact us!
Thanks
Charlie 💚

Rated 5 out of 5 stars

This was a gift for my mum and sister

This was a gift for my mum and sister, they were so pleased with this and commented on how smoothly the session ran, how knowledgable the expert was. They said the session was fun and relaxing and are very proud of the terrariums they made! Would definitely recommend 5/5⭐️⭐️⭐️⭐️⭐️

19 October 2024
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Reply from The Watered Garden

Hi Grace! Thank you so much for this review, we are so happy to hear that the gift went down well! If there's any questions in the future about the terrarium, feel free to contact us!
Thanks, Charlie 🪴

Rated 5 out of 5 stars

Corked Jar Terrarium workshop

We had a great afternoon putting together a corked jar terrarium. The workshop was very well run with clear instructions and demonstrations. Lots of useful information on how to care for the terrarium and tips for creating another one at home.

19 October 2024
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Reply from The Watered Garden

Hi! Thank you for this review, we are glad to hear you enjoyed the workshop! If you ever have any questions about your terrariums, we are more than happy to help!
Thanks, Charlie 🪴

Rated 5 out of 5 stars

Excellent

Excellent. Quality plants and really well packaged in recyclable packaging. Have ordered before and will again!

20 October 2024
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Reply from The Watered Garden

Hi! We're glad to hear your plants arrived happy and healthy, if you need any help or advice with them in the future, feel free to contact us!
Thanks, Charlie 🪴

Rated 5 out of 5 stars

Terrarium Workshop

Charlie took the time to explain what we needed to do for the terrarium workshop in a clear, fun and educational way. Couldn't recommend highly enough.

17 August 2024
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Reply from The Watered Garden

Hi Granville! Thank you for your kind words, we are so happy to hear you enjoyed the workshop! If you have any questions in the future, we are here to help!
Thanks, Charlie 🪴

Rated 5 out of 5 stars

Wonderful and fun experience

Wonderful and fun experience, was lead by a very knowledgeable person.

6 August 2024
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Reply from The Watered Garden

Hi Kelly! We are happy to hear you enjoyed the workshop! If you need any advice in the future, we are here to help!
Thanks, Charlie 🪴

Rated 5 out of 5 stars

Fantastic Kokedama Workshop

Fantastic experience and brilliant value for money. Really lovely staff and great instruction on how to make my plant.

11 August 2024
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Reply from The Watered Garden

Hi Damien! Thank you for your review, we are so happy to hear you enjoyed the workshop! We hope your Kokedama is doing well ☺️ If you have any questions in the future, we are here to help!
Thanks, Charlie 🪴

Rated 5 out of 5 stars

5 stars

always so lovely and helpful in the watered garden. and the most beautiful plants 🪴

6 August 2024
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Reply from The Watered Garden

Hi Jasmine!
Thank you for such a lovely review, we’re glad you enjoy our shop! As always, if you ever need any advice or care tips were always happy to help ☺️
Thanks, Charlie 🌱

Rated 5 out of 5 stars

The Watered Garden were so helpful in…

The Watered Garden were so helpful in delivering a beautiful orchid to a friend for her birthday. I saw it in the shop and knew she'd love it so was able to arrange for it to be posted.

11 July 2024
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Reply from The Watered Garden

Hi Jess, thank you for your kind words! Happy to have helped you with your friends birthday! We hope to see you in store again :)
Thanks, Charlie 🪴

Rated 5 out of 5 stars

Fun and Friendly!

Booked as a surprise for my wife, we attended one of the terrarium courses and had a wonderful time. Expert teaching, a great range of plants to choose from, advice on making more (and we want to!), and free tea and coffee too!

14 July 2024
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Reply from The Watered Garden

Thanks for your lovely review Chris! We're glad that you and your wife enjoyed it - a great surprise gift!! Hopefully we'll see you both at the shop again sometime soon haha! :)
Thanks, Charlie 🪴

Rated 5 out of 5 stars
The Watered Garden logo

Reply from The Watered Garden

Hi Stef! We're so happy you had a good time! If you ever have any questions about your terrarium and its care please let us know :)

Thanks, Charlie 🪴

Rated 5 out of 5 stars

Would love to do this again

Would love to do this again

14 July 2024
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Reply from The Watered Garden

Hi! Thank you for your review, we're glad you want to do it all over again! :)

Thanks, Charlie 🪴

Rated 5 out of 5 stars

I love this shop

great healthy plants at a good price

23 June 2024
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Reply from The Watered Garden

Thank you for your kind words Soren! We are glad you love our shop :)

Thanks,
Charlie

Rated 5 out of 5 stars

Great workshop

We had a great time doing the kokedama workshop which was well lead and both fun and interesting.
Went back the following week to celebrate their first birthday party - great discounts and promotions.
I love the atmosphere and ethos of this place.

9 June 2024
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Reply from The Watered Garden

Thank you so much for this lovely review! We are so glad you enjoyed our Kokedama workshop :)
We hope to see you in the shop soon!
Thanks, Charlie

Rated 5 out of 5 stars

Beautiful and Perfect

The plants came perfectly and carefully wrapped and packaged. They arrived in perfect condition and were beyond my expectations. I cannot wait to buy more plants from you!

10 June 2024
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Reply from The Watered Garden

Thanks Jess! Hope you’re still loving your new plants and let us know if you ever need any help with care and advice, we’re more than happy to help out 💚

Louis
The Watered Garden

Rated 5 out of 5 stars

It was fabulous!

It was fabulous!

1 June 2024
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Reply from The Watered Garden

Great to hear you loved the demijohn workshop! Let us know if you ever have any terrarium questions 🌿

Charlie
The Watered Garden

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