The Wheel Specialist Reviews 

21,071
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 192 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and professional service, noting that their damaged alloy wheels look completely brand new after a fast and efficient refurbishment process. People also consistently appreciate the very reasonable prices, clear communication, and helpful expert advice provided throughout the entire appointment and booking. However, some people mentioned frustrating issues regarding poor paint matching, visible drip marks, or rapidly peeling lacquer on their newly treated wheels. A few reviewers additionally shared instances of accidental vehicle body damage occurring during the service or persistent problems with the quality of specific repairs.

What people talk about most

Service

People report positive experiences with service, often highlighting the helpful and welcoming staff.... See more

Staff

Customers consistently note positive experiences with staff, describing them as extremely helpful, friendly,... See more

Product

Users describe ambiguous interactions with product, reflecting a split in customer experiences. While many... See more

Quality

Reviewers highlight positive aspects of quality, noting that refurbished wheels frequently look brand new and... See more

Price

Consumers find price to be positive and note that the final costs are very reasonable and competitive. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Took my 4 series to Cwmbran, they couldn't have been more helpful. I decided to switch from my heavily corroded diamond cut finish, to a superb dark metallic grey. Superb choice, superb finish, supe... See more

Rated 5 out of 5 stars

Outstanding service! Knowledgeable personable, professional and friendly when I dropped my wheel off! Ended up having the work completed within 24 hours and got a call back then next day to collect wh... See more

Company replied

Rated 5 out of 5 stars

Got my rusty mokka alloys refurbished Craig and his team made a fantastic job at a good price. I had looked about for a while at places to get them done and am glad i picked this one would definitely... See more

Company replied

Rated 5 out of 5 stars

I eventually took the plunge and decided to refurb the tired looking diamond cut wheels on my BMW X5. What a difference. The experience was very easy from start to finish and took two days to com... See more

Company replied


Company details

  1. Vehicle repair shop
  2. Vehicle Repair
  3. Vehicle Inspection

Written by the company

Alloy Wheel Refurbishment, Customisation & Diamond Cutting.


Contact info

4.8

Excellent

TrustScore 5 out of 5

21k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(21,071)

178 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The way the work was carried out so…

The way the work was carried out so professionally. From start to finish

4 March 2025
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi Peter,

Thank you for your review. We’re really pleased to hear you found the service professional from start to finish. Your feedback is much appreciated.

Kind regards,
The Wheel Specialist

Rated 5 out of 5 stars

Polite & friendly staff who gave…

Polite & friendly staff who gave experienced as well as recommended advice to help provide an excellent service & finished product. Extremely happy

20 December 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi Grant,

Thank you for the great feedback. We’re pleased the team could provide clear, experienced advice and deliver a finished result you were extremely happy with.

Kind regards,
The Wheel Specialist

Rated 5 out of 5 stars

GREAT SERVICE.KEPT INFORMED THROUGOUT…

GREAT SERVICE.KEPT INFORMED THROUGOUT THE RESTORATION OF MY WHEELS. THE TEAM AT FAREHAM WERE VERY HELPFUL.I AM DELIGHTED WITH THE FINISH ON MY WHEELS AND WOULD RECOMMEND THEM TO MY FRIENDS AND FAMILY.

15 December 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi Mr Blackman,

Thank you for your excellent review. We’re delighted you were kept informed throughout and are pleased to hear you’re happy with the finish on your wheels. Thank you for recommending us to friends and family.

Kind regards,
The Wheel Specialist

Rated 1 out of 5 stars

Damaged my car.

After getting all 4 of my alloys refurbished at the Leicester branch, which was an ok job. Upon collecting my car and driving away, I noticed a dent on my door which was NOT there before dropping it off. You don’t go to a wheel specialist and expect your car to be damaged, hence why I didn’t notice the dent straightaway.
I had to pay £70 to get it taken out so significantly out of pocket. Would not recommend.

8 April 2025
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thank you for taking the time to share your experience. We’re sorry to hear about the issues you’ve raised and that you were left feeling disappointed. This is not the level of service we expect to provide.

Please contact us at twshead@thewheelspecialist.co.uk
with your invoice number so we can locate the job. Once received, Head Office will fully investigate the matter and ensure it is addressed appropriately.

Kind regards,
The Wheel Specialist Head Office

Rated 5 out of 5 stars

Fantastic wheeler dealers!!!

What an excellent company. Had all four wheels refurbished on my audi tt all of which were badly curbed. Now they are all as new. Thanks to all the guy's for doing a fantastic job I could not be happier thanks. Would highly recommend.

12 December 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Wheels refurbished after accident.

Although having all wheels refurbished recently an unfortunate accident meant I had to return to have both n/s wheels done again. The team managed to book me in very quickly to have the 2 wheels done and they are fantastic. Great service as usual. Thank you very much.

10 December 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Absolutely spot on!!!!

I had 4 buckled wheels, thought I was going to have to write them off but somehow the wheel specialists saved them.....They look absolutely brand new now. The staff are amazing, very friendly, very knowledgeable and I wouldn't hesitate in recommending them to anyone.
Many thanks to all at the Ribble valley shop

10 December 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Quality from start to finish

I hit an object in the road that couldn’t be avoided. I was left with two buckled wheels which caused a horrible rumble in the car. I took my car to the wheel specialist in Fareham for them to look at. On arrival the young lady in reception was very helpful and polite. I was only booked in for an inspection of the wheels but less than an hour later both wheels had been straightened by the team, everyone there was extremely helpful and very knowledgeable about their jobs. The price was very fair and saved me a fortune with not having to buy two new wheels. I honestly couldn’t have been happier with the service and quality I received at The Wheel Specialist Fareham.

1 December 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 3 out of 5 stars

Great service until something goes wrong

Had a great service from these guys, until i went to collect my car. One of the wheel nut covers was missing. I told them before I leaving their premises, only to be told ‘it was missing when we got it’, which definitely was not the case. They said they would get one and send it, then they said they have found my original. I found that odd, considering they said it wasn’t even one the car in the first excuse. I was then asked to come and collect, which is nowhere near me, then they would post it, then they said they would drop it off. Then their van broke down, but the van driver had posted, then they found it in van. Then they would post again. It took about a month to get it back from th time of collecting the car. The job overall was perfect, but massively let down by excuses galore, when something went wrong.

1 November 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi Avtar,

Thank you for your review. We are pleased the refurbishment itself met your expectations, but we acknowledge the frustration caused by the confusion and delay with the wheel nut cover. This should have been handled far more efficiently. Your feedback has been passed to the branch for review so the process can be tightened up.

Best regards,
The Wheel Specialist

Rated 4 out of 5 stars

Professional but had a problem with…

Professional but had a problem with the locking wheel nut and over recommended tyre pressure

1 December 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Specialists with a smile…

Going from a nightmare of nearly going to a garage that claims to be wheel specialists... to the ACTUAL wheel specialists! These guys from the first initial email to a phone call back within a couple of hours. Explained the issue over the phone and had the quote. First gasp... the price was real decent. Booking in the car, they work around you, which I found fantastic considering where I'm located. Booked in.
Come today. Arrived at 0805. Entered the reception. What a great welcome. Mark is a true gent. We talked about the issue again, even had some good chit chat, and a neverending smile. He talked through the process and that they will look after my car.
1440. Call to say they're done and to come at my own pace as they close at 1700.
Arrived, and theres my car ready and waiting. That smile still greeting us and even the friendliest of hellos.
They've made a customer for life today. Great people and great company I will admit.
Thank you again Mark. Them tyres can finally be fitted haha!

4 December 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Very professional

Donna and Mark were very professional and friendly. The service is always good from the team and would definitely recommend.

28 November 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Called in to get one rim repaired and…

Called in to get one rim repaired and was offered an excellent deal on a refurb on the whole set including the repair! id been thinking about a colour change so this made total sense , done quickly and with an awesome finish thanks to Mark for the offer an the excellent service.
Anthony (REVIT MOTORSPORT)

28 November 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

My E220 estate alloy wheels refurbishment

My E220 estate had bad scrapes to alloy wheels and within 24hrs they were refurbished completely and looked brand new. Excellent advice and service from John & Rachael, brilliant service and value for money throughout. Many thanks

13 November 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Would like to say a massive that you to…

Would like to say a massive that you to the Jake and the lads at westerhope branch. Took my wheel in to be refurbished on 21/11/25 got my wheel back on the Saturday morning, as i was taking my wheel out to the van my hand slipped off the wheel and the wheel hit the deck face down which scuffed my wheel worse then it was when it came into the shop, I spoke to Jake on the following monday and he told me to bring it back in can’t thank these lads enough for their customer service and to be honest they didn’t have to sort me out as it was my fault but there was no hesitation from them and my wheel is back to looking amazing. Also when a picked my wheel back up they made me stand well clear and put in on my truck for me hahaha. Thanks once again to all the staff at westerhope branch much appreciated

24 November 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Fantastic service

Fantastic service from Jody and her team at the Inverness branch. Service was excellent, professional from start to finish, would highly recommend.

24 November 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

Excellent professional service

Excellent professional service, both wheels look as new , very pleased with the end result

19 November 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 5 out of 5 stars

TWS Openshaw Manchester are really…

TWS Openshaw Manchester are really efficient. They did a great job which exceeded my expectations in a very short time frame. Not often you get great service these days, but I did at The Wheel Specislist Manchester

25 November 2025
Unprompted review
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

Rated 2 out of 5 stars

Sent home with leaky valve

The wheel looks fine and they seem to have fixed the leaky rim. BUT they sent me home, a 30 minute drive, with a leaky valve which meant that for at least 20 minutes I was driving with the TPMS warning and the pressure was down to 10.
I had to get help from my son in law to get the wheel off and the spare put on.
The next day they fixed the valve and kindly told me they would not be charging for the replacement, but refused any other compensation in spite of the huge inconvenience and potential danger from the nearly flat tyre.
I’m not happy and would not recommend them for their customer relations.
Richard Taylor

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Wheel repair

Dropped my wheel off and the repair was completed quickly. Quality of (weld) repair is good too.

15 February 2025
The Wheel Specialist logo

Reply from The Wheel Specialist

Hi,

Thanks for taking the time to leave us a review.

We are very glad to hear that you were happy with the work carried out on your wheels.

Many thanks again for visiting,

The Wheel Specialist

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