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Review summary

Created with AI, based on recent reviews

Evaluating 139 reviews, reviewers had a great experience with this company. Customers are really happy with the service, finding the process super easy and efficient. Many people appreciate the quick payment, often received on the same day or the next, and the clear communication throughout the selling process. Consumers also highlight the excellent user experience, noting the professionalism and responsiveness of the company. However, some people were dissatisfied with the product evaluation and pricing. A few customers mentioned that the initial offer for their device was significantly reduced after inspection, citing issues like screen damage or excessive wear that they felt were not present or exaggerated. These reviewers occasionally felt that the company's assessment of their device's condition was inaccurate, leading to a lower payout than expected.

What people talk about most

Product

Customers had ambiguous experiences with product. While some reviewers praised the excellent condition of... See more

Price

Users describe ambiguous interactions with price. While some customers report receiving fair and even higher... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the quick and painless... See more

Payment

Consumers find payment to be a positive experience, often highlighting the speed and efficiency of the... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently describe their experience as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Was quoted a good amount for my old iPhone 12 Pro. Sending the device in was easy and was given a tracking number. However, The Whiz Cells did not confirm receipt. They did follow up saying I needed t... See more

Rated 4 out of 5 stars

Took $85 off offered price for supposed deep scratch in screen. The phone was replaced a year ago through asurion brand new. It was near flawless as I took pics before sending it in, I saw no "deep s... See more

Rated 5 out of 5 stars

Highly recommended! Great experience! Super easy process. The Wiz Cells gave me the highest priced offer for my IPhone 15. The mailer arrived promptly. I selected the option to have my mail carrier pi... See more

Rated 5 out of 5 stars

I recently bought 2 iPhone 12s from The Whiz Cells and I couldn’t be happier with the purchase. The phone arrived in excellent condition—just as described, clean, fully functional, and with gr... See more


Company details

  1. Cell phone recycling and unlocking service

Written by the company

It's easy to sell smartphones and tablets online with The Whiz Cells. Just locate your device, answer a few quick questions about it & get your cash offer. You can sell devices that are not paid off or even cracked. Get fast cash for your mobile electronics. All orders are processed by the next business day.


Contact info

4.1

Great

TrustScore 4 out of 5

292 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic!!!!

I thought I had already reviewed this. But in all honesty it was a great experience. Very, very quick. They paid what they offered and I’m very satisfied. 5 stars from me.

15 September 2024
Unprompted review
Rated 1 out of 5 stars

Take a video of your device to prove it is in working order

I sold my tablet (Galaxy S7+) and was offered $120. It was in perfect condition and the SPen working. However, when The Whiz Cells recevied it, surprisingly, the SPen was no longer working. As a result, they changed their offer to $60.

12 August 2024
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

Hi Diane,

You did sell a Tab S7, not the plus model. I am not sure what else to say than the blue tooth on the Spen does not work. That is what the offer changed as you pointed out. I am sorry that you are upset with us but we wished it worked as well. We do offer an option for us to mail back your device at our expense. Thank you for giving us a try.

Rated 1 out of 5 stars

Predatory Business Lies Lies Lies..

The Whiz is a highly deceptive and predatory company with a documented history of fraud. Numerous reviews expose their recurring scam tactics. I experienced this firsthand. If you have been manipulated by this company or quoted a much higher price than you recieved please share in the reviews. I will have my team reach out soon to everyone here regarding a possible class action lawsuit.. I don't believe anyone recieves the amount that is promised to them and the fact that so many people's phones seem to become defective or damaged during "shipping" is criminal.

They initially offered $480 for my S23 Ultra, which was in great condition, merely labeling it as "good" instead of "like new." After a prolonged wait, they revised their offer to just $200, falsely claiming the screen was damaged and discolored—a blatant lie, as the screen was near flawless.

Furthermore, they deceitfully invented a story about potential damage during shipping due to the screen being "left on." In reality, the battery was dead when shipped and the wallpaper was dark. If there really is damage it was damaged under their care..

These practices highlight their systematic attempt to exploit customers. I strongly recommend using alternative platforms like eBay to avoid falling victim to their scam.
Like many others on here with a brand new phone they will lower the offer after finding issues that never existed when you had the phone... They'll say it happened during shipping when the phone turned on and burnt the screen. 😂. So your only option is to take a super low offer or your phone back after they broke it.

6 August 2024
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

We had several emails with the seller showing the issues with the phone. Furthermore, we stressed the fact that we can ship the device back immediately at our expense. He stated he understood but still wanted to sell the device. We paid for the shipping to us and offered to ship it back at our expense. That is not bait and switch nor predatory. It is not our desire to argue with any of our sellers and we regret that we paid for this device instead of just returning it.

Rated 5 out of 5 stars

Excellent Service & Hassle-Free Phone Selling Experience

I had an excellent experience selling my old cell phone to this company! The customer service was extraordinary. I encountered an issue with getting paid through my original chosen method, which was completely on my end, but they responded immediately and went out of their way to ensure I still got paid about an hour later. Their dedication to customer satisfaction really stood out. Special shoutout and thanks to Bryan who went above and beyond!

The process was incredibly easy, though it did take some time due to shipping, which is understandable and nearly universal. A little bit of patience earned me an extra $500 compared to the same day option. Despite the slight delay, I was happy with how everything was handled and felt confident throughout the entire process. It was a relief not having to meet up with someone in person, as I had a bad experience the last time I tried to sell a phone this way—the buyer ended up stealing it. Not having to worry about something like that happening again was well worth it, even if I might have gotten slightly less money compared to a face-to-face sale.

The shipping process was as easy as shipping anything can be, and it was free! I simply printed the provided label, packed the phone securely, and dropped it off at the post office. It took about five days in the mail, but I received my payment the very same day it arrived. They will send you a box and label to ship your device back to them, if needed.

Overall, I couldn't be happier with the experience. This company is legit, professional, and truly cares about their customers. I highly recommend them to anyone looking to sell their old devices with peace of mind and a nice payday.

6 August 2024
Unprompted review
Rated 5 out of 5 stars

The Whiz Cells is FANTASTIC!

The Whiz Cells is fantastic!! They are very fast, efficient and helpful! Very helpful employees made this an easy process and I’ll recommend to everybody. Bryan was especially helpful and very friendly!! Thank you The Whiz Cells and thank you Bryan!! :)

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Great company and honest too

Great company and honest too! I sold them a phone which they said was still locked to ATT so the cut the offer in half. After reaching out with the unlock code i used to unlock the phone they verified that it was unlocked and sent the remaining original offer to my PayPal account. Great to work with and prompt payment.

22 July 2024
Unprompted review

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