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Review summary

Created with AI, based on recent reviews

Considering 136 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent service, noting the ease and efficiency of the selling process. Many appreciate the quick payment transactions, often receiving funds the same day their device is evaluated. Reviewers also praise the company for offering competitive prices for their old phones, often the highest compared to other vendors, and for clear communication throughout the process. However, some customers were dissatisfied with the product evaluation process, reporting that initial offers were sometimes significantly reduced after their devices were received, citing issues like screen damage or excessive wear that they did not observe beforehand. There were also occasional mentions of having to provide extensive personal information for payment processing.

What people talk about most

Product

Reviewers mention ambiguous feedback about product condition and valuation. While some customers praise the... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers report being quoted a good or... See more

Service

Customers had positive experiences with service. Many reviewers praise the fast and efficient process,... See more

Payment

Clients share positive opinions on payment, frequently highlighting the speed and efficiency of the process.... See more

Value for money

Consumers generally express satisfaction with the value for money received. Many reviewers highlight that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Was quoted a good amount for my old iPhone 12 Pro. Sending the device in was easy and was given a tracking number. However, The Whiz Cells did not confirm receipt. They did follow up saying I needed t... See more

Rated 4 out of 5 stars

Took $85 off offered price for supposed deep scratch in screen. The phone was replaced a year ago through asurion brand new. It was near flawless as I took pics before sending it in, I saw no "deep s... See more

Rated 5 out of 5 stars

Highly recommended! Great experience! Super easy process. The Wiz Cells gave me the highest priced offer for my IPhone 15. The mailer arrived promptly. I selected the option to have my mail carrier pi... See more

Rated 5 out of 5 stars

I recently bought 2 iPhone 12s from The Whiz Cells and I couldn’t be happier with the purchase. The phone arrived in excellent condition—just as described, clean, fully functional, and with gr... See more


Company details

  1. Cell phone recycling and unlocking service

Written by the company

It's easy to sell smartphones and tablets online with The Whiz Cells. Just locate your device, answer a few quick questions about it & get your cash offer. You can sell devices that are not paid off or even cracked. Get fast cash for your mobile electronics. All orders are processed by the next business day.


Contact info

4.1

Great

TrustScore 4 out of 5

289 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

This Company is a fraud

I recently placed an order to sell my Galaxy Fold 5 after receiving a quote that deemed the phone to be in good condition. However, after sending it in, I received an email from their representative claiming that my phone had a dead pixel and light scuffs on the body. I suspected they were trying to lowball me, as they offered less than half of the original quoted price. I politely refused and requested the phone be returned.

When I received the phone back about three days later, the screen was completely damaged. I contacted the representative, who absurdly claimed that the damage was due to the supposed dead pixel. I have never heard such a ridiculous excuse to cheat someone. The representative also suggested I file a claim for the $100 shipping insurance, implying the phone might have been damaged during transit.

I am not one to quickly bash a company, but I strongly advise against ever using this company. I share my experience to prevent others from falling victim to this fraudulent business.

10 January 2025
Unprompted review
Rated 3 out of 5 stars

Process was very easy which is a solid…

Process was very easy which is a solid plus. However like many I felt my phone was in "good" condition but upon receipt was downgraded to "other"... losing half the original offer price.
Convenience led me to accept but I should have shopped around to receive a few more bucks.

2 January 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

Hi Richard,
Thank you for your feedback. It is genuinely appreciated and taken seriously. The issue with your phone was 2 fold. There are multiple noticeable scratches, but the main driver is poor battery health and will require a new battery. I hope the explanation is helpful. Thank you for giving us a shot.

Rated 5 out of 5 stars

I’ve had a great experience with this…

I’ve had a great experience with this company selling phones, completely no hassle once you’re educated how they operate. i do think think should have options for good phone conditions with bad battery so someone know what they getting into.

6 January 2025
Unprompted review
Rated 1 out of 5 stars

Received defective phone via Amazon

Received defective phone via Amazon. After repeated
attempts for refund Amazon stepped in to refund my money. It shouldnt have to be like this. This company
sells defective goods and keeps the money.

4 January 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

This is not how Amazon works. If we were at fault we would have to refund you and we would. We have requested to know who the customer is to resolve their issue. They did not reply. This may be a competitor and not a real customer.

Rated 5 out of 5 stars

100/10 Experience!

100/10 Experience!
Was looking for a site to sell my Galaxy S24 Ultra for the highest dollar and Whiz Cells was THE place! Made the shipping process easy to understand and got paid immediately thru PayPal!

31 December 2024
Unprompted review
Rated 5 out of 5 stars

5 STAR Service

Always use for selling all old tech. Quick payment and excellent communication. Best company to use and customer service is 5 ⭐️

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Honest and straightforward

They gave me a quote for my tablet and then sent me the shipping label. I dropped it off at the post office and within 3 days has the exact amount quoted deposited into my account. Honest straight forward company.

28 October 2024
Unprompted review
Rated 2 out of 5 stars

Seems legit they are super picky about…

Seems legit they are super picky about the condition and Stated my phone was locked when it was not because they couldn't make a test call? However the screen was darkened on the bottom quarter and i was using the phone prior to sending it to them.
So they were a little dishonest in the review I believe in an effort to pay less. However I did accept the order and get paid.

24 October 2024
Unprompted review

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