The whole Shebang Reviews 

387
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the amazingly fast delivery services and the extraordinary care taken to pack delicate collectibles securely so they remain pristine. People also deeply appreciate the remarkably broad selection of rare figures across numerous fandoms and genres, alongside consistently unbeatable market prices and helpful customer support. Some reviewers were not happy with minor packaging flaws, noting that outer boxes occasionally arrived crushed or taped up during transit. Others also mentioned occasional delivery frustrations concerning postal handling limitations or unexpected courier charges that impacted their overall purchasing satisfaction.

What people talk about most

Product

Consumers find product quality and availability to be exceptionally positive, consistently praising the vast... See more

Service

Customers consistently note positive experiences with service, highlighting fast and efficient communication.... See more

Delivery service

People report positive experiences with delivery_service, highlighting consistently fast shipping times and... See more

Order

Reviewers mention positive feedback about order experiences, highlighting fast delivery and items arriving in... See more

Price

Clients share positive opinions on price, highlighting amazing deals and reasonable costs that make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This place is my main goto in the UK for all my collectibles. I preorder items that I cannot get in the UK and sometimes preorder months in advance of release dates . They always keep me informed of... See more

Rated 5 out of 5 stars

Cannot recommend highly enough! Ordered Avatar figure on Tuesday evening (out of stock most places) Posted next day and received Thursday morning. Price best online and instore by miles. Fanta... See more

Rated 5 out of 5 stars

Cannot praise Matt and The Whole Shebang highly enough! It’s been my go to for figures for years now. Amazing prices, well packed and Superfast shipping. Matt is really quick to get back to you with a... See more

Rated 5 out of 5 stars

I’ve had 3 orders with this company. All gone through ok. Quick shipping and via a trackable service so I could follow it. As a collector it’s been great as the items were very well packaged up and... See more


Company details

  1. #40 of 112 best companies in Toy shop
  2. #135 of 371 best companies in Gift shop
  3. #2 of 9 best companies in Sports Memorabilia Shop

Written by the company

I’m a independent Retailer that has been a collector for 20 years plus, I collect or have collected over the years – Movie weapons & props, WWF Hasbro’s, WCW Galoobs carded and loose, Elites, AEW, MOTU, Star wars, Karate kid, TMNT, wrestling belts, basketball signed jerseys and so much more and below you can see some of my collection Now we offer a service to you all, of the above and more, with the Modern, Retro Toys, Signed Memorabilia, Neca – Mezco- Super 7 & Movie props Replica stores We understand the need for purchases to be wrapped well and cared for before leaving us to there new home


Contact info

4.8

Excellent

TrustScore 5 out of 5

387 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(387)

123 reviews in the last 12 months

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Rated 5 out of 5 stars

Another great experience!

Having to upload this again as for some reason it was taken down.

From start to finish, everything was handled smoothly and professionally.

I was especially impressed with their pricing on items that are often marked up elsewhere, which made a big difference as a collector. It’s clear they actually care about their customers rather than just chasing profit.

Communication was great, dispatch was quick, and everything arrived securely packaged with great attention to detail.

Overall, a genuinely reliable company that I’d happily recommend to others.

14 April 2026
Unprompted review
Rated 1 out of 5 stars

Used to buy from these a lot but once I…

Used to buy from these a lot but once I politely questioned a rather high price on an item I was met with angry derision and then blocked.
Certainly not somewhere I want to spend my money if my custom isn’t valued and my opinion is met with angry derision.
Plenty other places to shop.
A real shame as they used to be one of my ‘go-to’ suppliers. Best of luck to them in the future.

Edit after response: firstly, allow me to define heckle - to interrupt a speaker or performer with loud, rude or aggressive comments or jeers. Now lets confirm I posted a picture of a product with the price underlined and the word 'ouch'. Please tell me where the loud, rude or aggressive nature of this is given that the product in question is around 40% more than what your nearest competitor charged for the very same item? It was your response to this that become rude and aggressive. My response to your 'what's the problem' type comment was in precisely the same tone as yours. You asked my problem so I told you.
Lets also confirm that I hadn't ordered this product due to the exorbitant cost but did have other existing orders with you which you then proceeded to cancel in a petty manner as if this is some kind of retribution for a customer having the gall to query the price of an item, albeit in an unconventional and entirely light-hearted manner.
I also wasn't aware I was a part of any 'group' but simply commenting on a Facebook post so the apparent withdrawal of my membership to said group is rather odd.
I have every right to query a price with you as I pay the cost of the item, I was never rude or aggressive, I simply replied in the same manner as you did to me and how else do people contact you other than from 'behind a keyboard'? You're a 4.5 hour drive from me so calling in to see you isn't really a viable option.
To state that there 'are no orders from him' is a tad odd too when you then proceeded to cancel one very soon after the Facebook exchange took place. I have the email if you'd like to contest that.
You behaved entirely inappropriately when a simple response regarding RRP would have been all that was required rather than what followed.
Given the increasingly competitive nature of your marketplace might I suggest angry responses and the unsolicited cancellation of fully paid orders may not be the way forward for you. At the end of the day if you have an item I want I'll get a friend to order it though I won't be accessing your site anymore so that won't be an issue. The conduct with which you've handled this is deplorable.

13 August 2026
Unprompted review
The whole Shebang logo

Reply from The whole Shebang

You didn't ask politely at all you heckled our USA stock prices as we explained (stock comes quicker but costs more to get here from the USA) on our Facebook page earlier today.
Commenting on one of our posts (screenshots of other companies figures prices etc), we banned him as we don't have time for the a argument on someone being cheaper than us, sometimes others are cheaper, sometimes were cheaper, its what happens when selling, just move on if you don't like this one but we can only sell for the price our suppliers RRP is
So you got banned from our group and page because of the heckling and the tone your messages came over in and its not just ours is it you've been banned from for comments that are rude and not needed - it's just silly from behind the keyboard for no reason at all. If anyone is reading this check out his other negative comments to another 19 companies - this review is not linked to a order as there isn't any from him
Edit - why are you going to still order (even through a friend) if were highly priced and your negative review is here for all to see - from not just here google aswell, as you went out your way to do as many negative reviews as you could last night

Rated 5 out of 5 stars

Amazing service from the whole shebang

Amazing service from the whole shebang. Customer service is 5 star, nothing was too much, answered questions super quickly. Loads of great hard to find products and at a great price. Can’t recommend them enough.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

First time buyer, will be returning!

First time buyer from this store, would highly recommend! Great communication from owner with fast response to an order query. Item arrived quickly and well packaged, great service, competitive prices!

18 July 2026
Unprompted review
Rated 5 out of 5 stars

An Awesome Company

The Whole Shebang has been on my radar for a few years now but I’ve never purchased anything from them. I tend to stick to companies I know best. But on this occasion I saw they had an item on sale, and it was cheaper than anywhere else, so I decided to buy it. My item arrived within 48 hours of my purchase and I’m extremely happy with it. I also got in touch with customer service requesting tracking information and they were very accommodating. I’ll most certainly buy from them again and I can assure you they are a top notch company!

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Masters of collectible presales

I ordered from and have been ordering from the Whole Shebang for well over a year, they are professional and have a great email communication system that confirms your preorders and when they’re available/ on route.
I will use and continue to use them for my Masters of the universe and other action figure needs as much as possible with the free postage, prompt communication and vast range of products.

2 July 2026
Rated 5 out of 5 stars

Great company, greater service

2nd time ordering from The Whole Shebang! Perfection as always, my item came well packaged, super fast delivery and amazing price too, no complaints here! Matt takes great pride in delivery too quality service! Funny to read his negative reviews lol

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Have used this store many times; always deliver promptly and package securely.
Had an issue once (factory error not retailer's) and the Whole Shebang sent me a replacement part without any quibble.
Customer service were quick to respond and always seemed to know the delay status of any pre-orders in production (as collectors know, production delays are so common!).

25 June 2026
Unprompted review
Rated 1 out of 5 stars

Still waiting

Been waiting for over 2 years for exclusive items, despite seeing some of them being in stock at some point.

Always have to inquiry about the status of the items and when he does reply, it's always a vague answer.

Will not order from here again after being scammed out of my money.

25 June 2026
Unprompted review
The whole Shebang logo

Reply from The whole Shebang

Hello you ask for updates you've never asked for a refund, if you want a refund we can refund you, we can only send items when we receive them as your from Canada and took advantage of the postage cost by adding many items to your order to ship all together it will slow your order down
We had 90% of the order ready to go but we are waiting as you know for another 2 figures to fill this order and ship as per our responses on Facebook posts . So its not quite as simple as you saying your waiting 2 years for a order they were pre orders due over various months in that year due some quite far apart in months and items can get delayed which is beyond our control. perhaps instead of running to hear you drop us a email and ask for a refund its much more a simple way of sorting issues out

Rated 5 out of 5 stars

All great!

Found what i was looking for at a reasonable price!Also the delivery was very quick
Very happy with my purchase.Thanks.

31 May 2026
Rated 5 out of 5 stars

Star Wars AT AT Walker RC

Service was excellent.The item came very well packaged and post was prompt.I was notified regularly with progress of item from order to delivery.
Great service.Thank You The Whole Shebang.

31 May 2026

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