The Will Guys  Reviews 201

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the exceptional staff who are described as knowledgeable, helpful, and professional. Customers consistently praise the excellent service, noting that everything was explained clearly and made easy to understand, even for complex matters like wills and trusts. The user experience is frequently mentioned as seamless, simple, and stress-free, with many appreciating the personalized approach and the efficiency of the process. Many people felt comfortable and at ease, with staff taking the time to answer questions and ensure full understanding, making what could be a daunting task manageable.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Consumers find service to be positive, with many reviewers describing it as professional, efficient, and... See more

User experience

Customers had positive experiences with the user experience, finding the entire process easy to understand... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just wanted to give a recommendation for anyone wanting to organise their will or lasting power of attorney. My husband and I have just used The Will Guys which is through NCC and heavily discounted w... See more

Rated 5 out of 5 stars

Great service from Vicky Gray. She explained everything to us so that we could make informed choices. No pressure or hard sell - just information that we could consider to tailor our will. We are no... See more

Rated 5 out of 5 stars

Hollie couldn’t have been more helpful - we sorted wills, Power of attorney and also Trusts for our eventual estate - a brilliant service from start to finish. Everything was explained in plain Englis... See more

Rated 5 out of 5 stars

Wonderful lady Vicky, explained everything in detail so I can understand whats involved. Truly interested in what I needed but also about myself and circumstances. Would absolutely recommend the W... See more


Company details

  1. Legal Services

Written by the company

We were inspired to start The Will Guys when we spotted a gap in the market for a plain and simple Will Writing service – without all of the jargon! With a combined thirty years of experience, The Will Guys are experts at producing Wills tailored to your individual needs and circumstances for a market-leading price. Our recent accolades include Will Writers of the Year 2020, and the Number One spot for Will Writing services in the North East! We also provide help with Trusts, Long Term Care Planning, Lasting Powers of Attorney, Estate Planning and Secure Storage – so that all of the support you need is in one place. Our dedicated team always provides a professional, comprehensive service, to ensure that you have all of the information that you need with no fuss, in plain English!


Contact info

4.9

Excellent

TrustScore 5 out of 5

201 reviews

5-star
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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Professional, knowledgeable and friendly service

My partner and I used The Will Guys as they offer a free basic will to my partners line of work and know the advisors are knowledgeable and very informative.

We were given different options which were explained thoroughly to us about why they were important where it was suited to our needs and concerns as a family. The advisor was very helpful and clear, she did not try to push us from one option to another.

We did pay for the trustee option which was definitely worth it and although we wanted to opt for power of attorney, we explained that we couldn’t afford at the time, but this is definitely something we will go back to them for their expertise in the near future.

We also reviewed our existing life insurance/illness policies and did breakdown of incoming/outgoing/commitments, to look at affordability which was really useful and again there was good clear advice suited to our circumstances.

Would definitely and have since, recommend The Will Guys. Professional and friendly service!

12 September 2022
Unprompted review
Rated 5 out of 5 stars

A fantastic service and professionalism

A fantastic service and professionalism. As a mother with two kids, the Will Guys were amazing at explaining the importance of a Will, the right life insurance and power of attorney. No additions were added without agreement. The time and effort spent was worth every penny for my peace of mind and my childrens. I could not recommend them enough.

12 May 2023
Unprompted review
Rated 5 out of 5 stars

First class - would recommend

Had an absolutely first class service via Ella who sorted our wills that we’d been putting off for ages. Hassle free, great value, super efficient and would highly recommend!

1 November 2022
Unprompted review
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Reply from The Will Guys

Thanks for the great review.

Rated 5 out of 5 stars

Absolutely Fantastic service!

Absolutely Fantastic service from the Will guys! From start to finish, nothing was too much trouble and everything was explained in easy, simple terms for me to be able to understand.

As a solo mum, it gives me great reassurance knowing that things are now all in place should the inevitable happen.

Would definitely recommend these guys, in fact I often do!

4 May 2023
Unprompted review
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Reply from The Will Guys

Pleased we could help.

Rated 5 out of 5 stars

Excellent and Professional Service

Really can’t praise this company enough. The advisors arrived and were very courteous and professional. We were in fairness ‘clueless’ and needed to start with the basics. Everything was talked through on a level that was easy to understand any questions even ones that were probably obvious were answered and we were reassured that no question was silly and they were there to help.
Please don’t hesitate to contact The Will Guys, they will ensure everything is covered and you have peace of mind going forward.
Highly recommended!

12 May 2023
Unprompted review
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Reply from The Will Guys

Thanks for the lovely review.

Rated 5 out of 5 stars

Great experience

An informative and helpful service delivered by a friendly advisor. I was made to feel at ease throughout the whole process and any questions I had were answered quickly and clearly. Would definitely recommend!

10 May 2023
Unprompted review
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Reply from The Will Guys

Thanks 😊

Rated 5 out of 5 stars

Brilliant service from Michelle

Brilliant service from Michelle, talked me through everything I needed to know and got my will written up quickly. I'm now confident that if anything should happen to me, my daughter will be provided for which is a great reassurance. Great value for the service, highly recommend!

18 November 2022
Unprompted review
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Reply from The Will Guys

Thanks for the lovely review 😊

Rated 5 out of 5 stars

Efficient and fantastic service

I have recently had my will drafted along with lasting powers of attorney. The Will Guys were fantastic, they made the whole process seamless.

7 April 2023
Unprompted review
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Reply from The Will Guys

Thanks 😊

Rated 5 out of 5 stars

Nicole prepared our up to date will and…

Nicole prepared our up to date will and helped us to get a new life insurance policy when we moved home. Her professionalism was second to none. We even recommended her to our daughter and her partner.

1 August 2022
Unprompted review
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Reply from The Will Guys

Thanks 😊

Rated 5 out of 5 stars

The Will Guys - brilliant

The Will Guys sorted out joint wills for my wife and myself, and steered through setting up power of attorney for both us (health & finance). Could not ask for better service and honest advice. Tried other providers who just tried to bamboozle us. The Will Guys give nothing but GOOD and honest advice.

20 May 2022
Unprompted review
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Reply from The Will Guys

Thank you 😊

Rated 5 out of 5 stars

Excellent personal service

Nicole offered a very comprehensive service which was precisely what we needed. Nothing was too much trouble and she was a delight to deal with. She explained all of our options clearly and guided us through the journey of making our wills and establishing appropriate financial security for our children seamlessly. Nothing was too much trouble.

I note what other reviewers have said, but I think their comments are unfair. We were offered a free service (which incidentally was superb and very generous considering the time & effort involved), but of course there are extras which come at a cost, such as setting up trusts, different financial products etc. These services take time and cost money to implement, and I imagine would be tremendously challenging to set up independently as a lay-person. People should be appropriately remunerated for services provided, you wouldn't expect a mechanic to not charge for the time spent servicing your car.

I would recommend Nicole & The Will Guys to anyone looking for assistance with a will and insurances. Her clear and impartial advice was gratefully received, there was absolutely no pressure to buy additional options, just sensible advice given and we we able to make up our own minds about what was right for us.

Also highly noteworthy is her support to service personnel and veterans, which is hugely generous and highly commendable. Thanks so much for everything.

10 February 2023
Unprompted review
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Reply from The Will Guys

Thank you for your fabulous review 😊

Rated 5 out of 5 stars

Really friendly service

Really friendly, helpful service throughout. Super easy to work with my advisor, who was only too happy to amend the original intentions which I’d expressed.
Couldn’t recommend enough!!

16 March 2023
Unprompted review
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Reply from The Will Guys

Thanks 😊

Rated 5 out of 5 stars

Great Service, Thanks

I recently responded to a Linkedin post by Nicole @ The Will Guys, clear and concise information was given regards a will and life insurance. This was followed up by purchasing both products that in turn saved me not only money (life insurance) but many hours of searching for the right product. I would highly recommend their services to anyone looking to get their respective estates and legally binding documents in order!

12 May 2023
Unprompted review
The Will Guys  logo

Reply from The Will Guys

Thanks for the fantastic review. Happy we could help 😊

Rated 5 out of 5 stars

Brilliant service

Nicole and the team were excellent, very helpful, thorough and understanding. Thank you 🙏

24 March 2023
Unprompted review
The Will Guys  logo

Reply from The Will Guys

Thanks 😊

Rated 5 out of 5 stars

An amazing business

An amazing business, excellent advice and knowledge! Brilliant customer service. Thanks Will guys

21 April 2023
Unprompted review
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Reply from The Will Guys

Thanks 😊

Rated 1 out of 5 stars

Not had a great experience

Not had a great experience. They keep sending ,,will,, back and forward, I keep saying to correct mistakes, but its too much to ask. 4 times you cannot get someones name and email address right. They sent life insurance form which includes detailing your income and expenses, including credit cards, loans etc, its nothing to do with life insurance. When I enquired that, they just disappeared. I specifically told them I only need ,,Will,,. They realise they will not make money on me, so they ditch me, not finishing my Will. Its been 2-3 months now. Absolutely disgusting.

2 March 2023
Unprompted review
The Will Guys  logo

Reply from The Will Guys

I'm sorry to hear you're dissatisfied with the service you have received from The Will Guys.

Following your initial appointment, your summaries were sent to you and you requested to amend your documents on five occasions, only one of these changes was due to a spelling mistake we had made on a foreign address. The further four occasions were because you wanted to change the information you had provided in the initial appointments.

On each occasion the amendment was made and the new summaries were sent to you. We then sent your final summaries on the 13th April and did not receive a response from you to confirm.

You also requested quotes for life insurance from our sister company The Financial Guys however, when your adviser requested that you complete the fact finding form with your personal details so we could carry out an appointment, you did not wish to provide personal details and income, therefore we could not provide any advice relating to this.

You have stated that this is a money making scheme however, I fail to see how we are making money when we have provided you with a free NHS Will and a 50% discount for your husband. Furthermore, at the point of leaving your review, we had not actually received payment for any of the work which had been undertaken on your behalf.

It is disheartening that as a firm who wants to give a something back to our hardworking NHS workers, that you feel it is warranted to leave a negative Trustpilot review when based on the facts, we've gone above and beyond to draft you a free Will.

We are an established firm who strives to provide first class customer service to all our clients. We have drafted thousands of free Wills for NHS staff and I’m personally disappointed to hear that you’re dissatisfied with the service you have received.

Rated 2 out of 5 stars

Better options out there

I used the will guys through a work scheme which offered a free will writing service.

Extra's were quickly added on (mirror will costs) and there was a push to "offer" more services such as pricey digital storage, financial advice and insurances I just didn't need.

We wanted to make changes to the will prior to signing and didn't have a great experience with the consultant who wanted to charge us an admin fee + VAT.

In hindsight we could have used an online template and done it ourselves (for free).

13 January 2022
Unprompted review
The Will Guys  logo

Reply from The Will Guys

We offer a free standard will for employees and a discount off our full price will for partners. We provide a fully advised service from our qualified Will Writers and will recommend other products for example a discretionary trust if we feel this would benefit you however, it is entirely the customer's choice as to whether they wish to add these products.

We also have a storage option that is available at a cost of £32.40 per year, this is actual storage of your will in our secure storage facility and also offers a free like for like amendment each year, this is not digital storage.

As this is a discounted product, we charge a small P&P fee for employee benefit schemes. If this client had come to us directly the total cost for two single wills would be £277.92. For £64.45 the client received a one hour appointment providing advice relevant to their circumstances and two bespoke Wills which were printed, bound and posted to the client's home.

Our sister company The Financial Guys can provide independent financial advice if this is something the client feels would benefit them, this is their choice and again is offered as part of the employee benefit schemes.

I'm sorry to hear you're dissatisfied with the service you received however, the full details of costs and P&P are provided by your employer, therefore if you feel this is too expensive you always have the option of using a free online template although as this is one of the most important documents you'll ever write, I'd leave it to the experts.

Please feel free to read the hundreds of 5* Facebook and Google Reviews from our happy customers.

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